Channel Support Manager II Resume Englewood, CO - Hire IT People

SUMMARY

Experienced and energetic project professional wif twenty years of experience in the wireless/telecommunications industry.
I bring Project Management experience ranging from short term business unit level projects to large enterprise level projects. I thrive working wif cross functional teams driving organizational success.

CORE COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential, Englewood, CO

Channel Support Manager II

Responsibilities:

Provided coaching and ongoing support on Confidential ’s sales tools and applications including but not limited to order entry, rate plans, promotions, policies, and procedures.
Develop and provide training and troubleshooting wif order entry tools, Salesforce and corporate billing/customer management platform (AMDOCS)

Confidential, Englewood, CO

System/Business Analyst II

Responsibilities:

Successfully lead a five - year project to develop and implement a fraud management security advantage program, to secure dealer access, creating and managing indirect dealer security profiles restricting access matching user wif core job responsibilities.
Project Manager, stakeholder, and subject matter expert in the development of an all-inclusive ID management tool for approved indirect dealer contracts, locations, and user logon ID’s.
Project Manager, facilitator and POC responsible for evaluating all requested indirect dealer mergers and acquisitions.
OSS/BSS and SME converting and implementing a new customer/billing platform (AMDOCS).
Documented and managed fraud managements processes for ID management, user security profiles, and fraud investigations.
Experienced working wif local and offshore vendors, for AMDOCS product development, sales agent code and commissions processes, and managing user security profiles.

Confidential, Englewood, CO

Fraud Specialist II

Responsibilities:

Designed and implemented the payment fraud investigation processes, policies, and database for case tracking and automated reporting. Established user profiles and access provisioning in the corporate billing and customer service platform.
Average annual revenue saved exceeding $30m.
Played an integral role in development and deployment of negative tables preventing further activity wif non fraudulent devices.
Awarded the Nextel Inner Circle of Excellence award in 2004 for Outstanding Performance.