SUMMARY

• Procurement, Inventory, Software license compliance, financial management, Contract (including T&Cs), Policies, Change and Incident management, Disposal, Governance, Risk, Controls and Enforcement, Project management, Ticketing/Tracking/Reporting Tools (SCCM, Active Directory, HP Asset Manager, Remedy, Altiris, BDNA, ServiceNow, and SQL), Vendor negotiations, Federal Laws, Mergers/Acquisitions, and disaster recovery.

PROFESSIONAL EXPERIENCE

Confidential

IT Manager - IT Asset Management

Responsibilities:

• Managing an ITAM team for finance company with over 22,000 employees and contractors, main focus on user PC asset management and expanding into the networking and server asset environment. Assisting international offices with implementing asset management programs.
• Implement ServiceNow Asset Management and Software asset management modules. Worked two Lighthouse projects with ServiceNow to improve their tool for ITAM teams around the world. Built custom workflows with the ServiceNow team to create automation for better data consistency and faster task turnaround. Exported, normalized and imported data from outdated ITAM database application into ServiceNow. Researching and adding missing data from previous database and importing discoveries into new database.
• Established monthly audits and reporting. Implemented a reporting tool for managers, users and departments to have up to date data of their currently asset inventory. Maintaining accuracy at 94% for hardware. Establish budget reporting and create a ROI for other Business Units.
• Improved policies, processes and procedures to reduce the risk to the company, streamline the process and present an overall customer satisfaction. Winning senior management support when difficult changes were needed. Built communication strategy to education management, peers and associates on ITAM best practices and established changes. Develop relationships with other process owners and work on collaboration projects. Join forces with Internal Audit and Risk to implement new governance over assets company wide. Present to IT Risk board members on Risk changes for their backing and approval.
• Work closely with Procurement on new and existing contracts for hardware, software and IT outsourcing. Provided input to create secure contracts, lower our risk and reduce financial cost. Including Microsoft, IBM, Oracle, Adobe, HP and an IT outsourcing company.
• Implemented a new disposal vendor for over 350 different locations within the United States. Moving from a pay for service structure to a profitable service. Eliminating a yearly fee of over $180K and creating a return on asset investment. Establishing auditing procedures over the disposal vendor to ensure compliancy and reduce risk.
• Restructuring the business application approval process to reduce the amount of software manufactures, titles, editions and versions within the environment. Requiring multiple department involvement to reduce risks and ensure controls. Established new workflow for software purchases from approval, purchase, installation until Retirement.
• Direct and train associates on best practice for Full IT asset management environment, including expected regulations around all forms of risk (IT security, Financial and Reputation).
• Closely monitor and audit software maintenance and contracts. Eliminating software titles and contracts which are no longer installed in the environment, merge duplication functionality software and co-term software purchases into one contract. Monitor usage of software installs to remove unused licenses, lowering our licensing counts and annual maintenance fees.

Confidential

Manager of IT Asset Management Services

Responsibilities:

• Solely Built a ServiceNow Express database for all our clients to use for service desk, deskside and ITAM. Performed training for the entire ITAM team to learn the new database and promote to our clients.
• Strategically direct and coordinate the analysis, design, development, implementation and maintenance of business systems and business processes for the Asset Management functions for the clients. Managing two separate staffs totaling 17 employees in three locations. Optimizing direct labor utilization. Ongoing staff development, maintaining corporate certifications matrix and PDIs for employees within the department.
• Direct staff members directly or indirectly in the development, implementation, and support of applications and processes to meet the client’s Asset Management business requirements. Bring best practices to the client environment. Direct the management of client expectations regarding deliverables, timing, and how the business approach matches their needs and deliver service in a timely manner with minimal disruption to the client. Managing existing SLA within their 95% acceptance level (usually meeting 99-100%). Creating new SLA with each new project and program.
• Develop and maintain strong working relationships with key decision makers, peers, internally and with the client to understand their business objectives and practices, and ensure effective coordination in delivery of Asset Management services to client. Providing insight on best practices of asset management to improve their daily business practices and monthly/yearly auditable numbers. Committed to continually improving client service. Work with Bell management to facilitate the delivery of sound business solutions in order to increase client productivity and profitability.
• Define, prioritize, schedule, and monitor multiple technical projects. Develop and maintain comprehensive project plans / schedules (and using same to provide senior management with accurate and complete status information). Managing staff within many departments to meet scheduled deadlines and report any risks associated with a project.
• Responsible for the accuracy of the client’s end user computing inventory using electronic asset tracking processes, licensing of software, lease terminations and, disposal of equipment at end of lease term. Ensuring all clients receive the most value of their IT equipment, reduce overspending of licensing and maintenance and eliminate security and licensing risks.
• Procurement negotiation with multiple vendors, including contract. Establishing T&C requirements for all contracts to best protect a company legally and financially. Monitoring vendors based on financial and customer service returns. Rating all vendors on a 1-5 scale based on multiple variables; cost, shipping, negotiation ease, customer service, support and time of response.
• Leading all activities of an Asset Management system in a 16,000+ seat enterprise environment for one client alone. Auditing all clients and locations by both physical and electronic audits on a monthly basis, reconciliation of all unfound assets and report findings back to client management staff. Establish guidance for clients based on audit findings after determining movement and install risks. Monitor and audit Install, Move, Add and Change tickets for errors and violations, quickly being able to correct asset database.
• Closely monitor and audit software licensing and maintenance. Audit software install cases and installed software on computers to increase accuracy of the software database and eliminate compliance risks. Evaluate and compare software to lower the cost associated with software procurement, establishing long term financial goals and reducing redundancy of software. Audit yearly renewal or maintenance contracts, reduce pricing, renegotiate for better return and eliminate contracts which are no longer needed. Reducing company’s risk of compliancy as well as financial spending.
• Establishing a disaster recovery for software and IT contracts for multiple companies which have locations worldwide. Setting up VDI environments and monitoring the usage of software on mobile devices.
• Maintaining a very complex disposal and recycling plan for multiple companies, which includes lease returns, equipment sells, donations and recycling. Verifying equipment for each disposal type based on a point system (age, working condition, physical condition, specs, etc) Working with multiple vendors to establish the best return on equipment while disposing. Following strict EPA laws and lowering any company’s environmental footprints.

Confidential

IT Asset Manager

Responsibilities:

• Performing 4 physical audits throughout the year, 3 quarterly where the 1/3 of the assets are audited and reconcile and a 100% audit where every asset in TMA environment (over 12 locations in 5 states) must be accounted for (over 15,000 assets) Results being 100% of all laptops, desktops and servers physically scanned. Reconcile assets by utilizing tools such as SMS, Remedy, ARGIS asset history, Guardian Edge logins reports, CompuTrace, down to contacting last known users.
• Rebuilding the software repository and streamlining the process. Started with a repository that had no structure, proof of purchase, organization and created a library where any software data is up to date with correct licensing, cost structures and updated out of date procedures which help managers maintain their software licenses. Software is tracked to both the users as well as the computers which they are installed. Departments have their own licensing volumes and made the turn around on the software from requests to install down to 1 day.
• Creating a licensing structure for all software purchases and storage. Utilizing licensing we currently own, analyzing licensing counts/user counts and trends for new software purchasing needs for the next year. Creating a disaster recovery for all licensing and software.
• Oversee all maintenance for both software and hardware. Created easy to understand records of renewal dates, licensing and counts. By taking on these responsibilities, out of date maintenances were brought up to date, made co-terminus and cut cost by adding assets into a purchase group under the US Government with GSA pricing. Developed a relationship with Vendors to have a faster support turn around.
• Receiving all assets purchased for the TMA environment in the DC area (5 different locations), receiving, barcoding, entering each asset into ARGIS database, working with procurement, POC and designated teams for installments and contacting vendors when assets are defective, incorrect items, or the assets in which have been purchased have not been delivered by their ETA.
• Rewriting or updating all procedures and processes which were outdated and irrelevant. This eliminated confusion and streamlined the work flow creating a faster turn around for everyone. These are used through out the entire company and all departments involved including the end users.
• Verifying all procedures and procurement are to Government standards and laws.
• Excessing equipment to Government standards and laws. Recommending life cycle excess while pushing forward to excess any of the 15,000 assets over 4 years. Removing much needed parts from excessed equipment to keep production equipment running. Disposing of hard drives by a burning process. All excess equipment goes through the Department of Defense, Pentagon site.
• Involved with all new and upgrade projects from start to finish. Develop a time line for all deployments from conception to deployment. Keeping in mind new trends and all possibilities up future upgrades. Most recently working on upgrade for Windows 7 and Office 2010 and a new location planning.
• Develop business plans for new contracts. Creating detail timelines and resources to complete the jobs within the given time frame while staying profitable for the company over all. Provide a list of potential obstacles and answering with proactive solutions.
• Internal auditor for all processes through out the company which do not include asset management which are used with all our contracts. Process lead for Supplier Agreement Management and conducting audits to ensure all the correct procedures are being performed correctly and accurately. Reporting all findings in Risk Management and recommending solutions.

Confidential, CO

IT Asset Manager

Responsibilities:

• Create reports for Yearly and Monthly budget analysis, forecasts and reports to CFO and multiple Presidents for software and hardware purchases and maintenance, new purchases and future projected purchases to reflect cost increases. Also report true cost due to cuts for price reductions, redundancy, lack of use and outdated assets. Report detail breakdowns include the allocations of assets to the appropriate department heads at the Company’s locations across the Country.
• Create Budget metrics for future budget approvals for new projects and yearly budgets. After budget approvals, created new spreadsheets for each asset category including projected and actual cost and tax as well as cost savings/overspend. Updated periodic reports to show actual costs throughout the year. Analyzed the variances for managerial decision making for new procurement.
• Manage monthly financial expenditures on maintenance and renegotiate all support agreements to reduce cost. Negotiated with vendors to lower costs on existing contracts as well as new purchases and to obtain freebees such as software, training, upgrades and trial periods for testing new hardware and software. 2007 eliminate 25% of maintenance cost by renegotiations alone.
• Added actual purchases to the Asset Center as well as an Excel spreadsheet and then reconciled them against monthly reports distributed by vendors and Accounting that contained invoice figures for capital assets and maintenance. Included in monthly reports to management was the reduction of costs due to working closely with all departments including desktop support by monitoring actual cost, licensing and equipment counts and finding new ways to connect to software and hardware.
• Oversee all procurements and the procurement process for all IT assets. Evaluate all weakness and convert them into strengths. Create analysis on all asset purchases staying within or below Budgets. Allocate tax to comply with state and local requirements (including states Colorado, Texas and Oklahoma) Reducing purchase cost by 20%
• Evaluate, negotiate and establish contracts with vendors including T&C, licensing, maintenance plans and cost. Review legal compliance evaluation of license for each piece of software. Establish long term relationships with vendors.
• Design and manage large-scale projects around IT assets from planning, testing, and evaluation to purchase. Monitor implementing software and hardware for projects. Oversee vendor management, technical groups, subject matter experts, business customers, vendors, procurement, legal, support services (compliance and controls) for all Assets.
• Forecast and manage project cost and budget. Provided regular updates to Department heads on status of projects and coordinate all business units with the planning of projects to ensure coordination between all parties. Take responsibility for all progress, execution, technical delivery and budgets.
• Leads the development, implementation, and management of a strategic plan for the IT Asset Management Program to ensure effective technology asset life-cycle management. This includes directing the development, implementation, and maintenance of comprehensive policies, standards, processes, systems, and measurements to achieve maximum return on effective asset management practices Provides governance over the resulting asset management program.
• Takes accountability for driving the implementation of established asset management processes into the relevant areas of the company including Procurement, Legal, and other key business groups. Performs evaluations of existing asset management practices at scheduled intervals to determine if changes are required, and implements necessary changes to reduce risk, and cost control.
• Manage asset tracking for all IT assets though planning, purchase, deployment, retirement and disposable.
• Secure and track all licenses, contracts, and software media, including offsite locations (disaster recovery), all desktops and servers in over 110 locations.
• Secure IT assets, administer security controls, and regulate access in order to maintain legal and Sarbanes Oxley compliance. Stay up to date on all changes within intellectual property laws.
• Coordination of tracking and lifecycle management with other functional groups such as procurement and desktop support. Cutting our loss in one year by 18%
• Evaluated, Created and maintain disaster recovery plan.
• Work with desktop support and outsourcing company to deploy/distribute/upgrade/remove software from deployment through retirement of all hardware/server. Verify all software license compliance before allowing any installion.
• Perform and monitor reports any change in IT assets. Oversee removal of all unauthorized software or hardware. Verify any move or changes company wide within our system database with Desktop support, management staff and outsourcing company ensuring accuracy to 95%.
• Scheduling and overseeing any hardware disposal. Verifying all federal laws are complied with disposal company and Accounting has a record of all disposed hardware and software.
• Verify all service center (also Remedy and Lotus Notes) tickets are routed to the correct group and all work within the area of IT Assets are completed in a timely manner by the correct team and or vendor. Overseeing all vendor activities on all IT Asset work, including both hardware and software.

Confidential, Peoria, IL

IT Asset Analysis and Project Management

Responsibilities:

• Analyzing yearly software budgets for departments at the end of the year for future budgets.
• Yearly and monthly reports for all department head with updates on their budgets for software and hardware.
• Negotiating hardware and software purchases with vendors and researching possible new vendors. All software and hardware purchases. Creation of PO’s, entering all purchases into budget spreadsheets and tracking all purchases to their final destinations world wide.
• Working with managers for current and future software and hardware needs.
• Working within budgets of departments and offices for software and hardware.
• Tracking all software and hardware from purchasing, deployment, transferring to retirement. Inventory of computers, software and PDAs. (Software inventory to BSA standards).
• Setup standard software requirements for all employees and monitor those standards.
• Inventory of all software and hardware, including original media, licenses and invoices for all offices worldwide using Track It 7 and a SQL database. Track inventory of hardware and software with Track IT and SMS.
• Monitor and Manage yearly BSA audits for Microsoft and Adobe products.
• Evaluate upgrades, deployment and retirement of software and hardware. Setting standards and scheduling for retirement of software and hardware. Setting security standards and monitoring correct destruction of hardware.
• Monitor and track all hardware maintenance is completed accurately and in a timely manner. Weigh the cost benefits between maintenance, repairs and new purchases to ensure the actions are based over all ownership of cost and risks.
• Keeping up on software and hardware trends, Researching and testing new software and hardware for daily business needs.
• Coordinating PC moves enterprise wide. (MAC and PC) 200 servers, 750 PC’s, 300 MAC’s with 1000 employees spanning Illinois, Virginia, New York, England, Germany and Australia. Moves include servers, routers, PCs, software and printers. Ensuring all equipment is shipped securely and quickly, configured by the correct parties (including outside vendors) and in production in a timely manner.
• Monitor network resources including VPN, network, and email logins and traffic, Mailbox sizes and server shared folders.
• Training employees on software and education of all policies and standards for all software, hardware and intellectual properties, including share folders and email.