SUMMARY

• PMP certified Professional with 10+ years of experience in Program Management, Business Analysis and Process Improvements.
• Experience in core areas of Program Management - Governance, Financials, Issues & Risk Management, capacity/resource planning, reporting, data analysis, data visualization and process improvements
• Excellent communication skills and experience, ability to interact with all levels of management
• Proven ability to grasp new concepts and processes quickly
• Detail-oriented, organized and ability to prioritize effectively under demanding timelines
• Strong analytical and problem solving skills
• Proficient with Clarity, SharePoint, Excel, PowerPoint, MS Project and Visio
• Experience with Tableau Desktop, Splunk, Cognos, SQL, Rally and Confluence

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Manage merchant data on network - Ensure accuracy and completeness of data
• Collaborate with stakeholders to gather, analyze and validate business requirements
• Provide data insights to the analytics team based on the data research to improve accuracy
• Identify and prioritize the most impactful areas for data analysis
• Forecast, Determine timelines and resource allocation for projects
• Lead and develop a team of data analysts/researchers
• Develop strategies for effective data research, analysis and reporting
• Develop training materials and manage operations
• Utilize Tableau Desktop for reporting and analysis
• Monthly scorecard - Progress of projects and challenges, using data visualizations
• Enhance existing processes to create efficiencies
• Perform UAT for Merchant portals

Confidential

Project Manager

Responsibilities:

• Participate in development of annual strategic plans and facilitate ongoing prioritization and tracking of projects to ensure alignment with the goals
• Involved in special projects like Internal Audits, cost savings, Modeling Backlog analysis, Modeling priorities and more.
• Conduct research/analysis, organize and interpret findings, and build presentations that facilitate senior management decision making
• Facilitate Core Program review meetings with the directors and PMs.
• Create presentation decks for senior management.
• Consolidate weekly status reports and ad hoc reports/analysis.
• Project communications and reporting

Confidential

Portfolio Consultant

Responsibilities:

• Work extensively on Clarity Project Management tool - Project creation & Closure, Cost plans, Resource Management/ allocations, Timesheets and Open Work bench.
• Monitor, analyze, forecast, and communicate project/portfolio financial performance to vested stakeholders and IT leadership. Provide variance commentary as required.
• Create Monthly Actuals report for the portfolio detailing on activities and efforts.
• Capacity and Demand report to identify shortage/surplus in various work streams in the Portfolio.
• Assist with ad hoc analysis requests from Leadership or business around project portfolio, project budgets, and resource management
• Assist managers in Resource allocation and tasks on Clarity using MS Project and Gantt chart
• Monitor dashboard SLAs and reach out to the resources owners for appropriate actions
• Produce Monthly Operations Review presentation deck

Confidential

Sr. SME

Responsibilities:

• Work closely with the senior leadership team on strategic initiatives and operational KPIs
• Highly involved in Strategic initiatives/ Transformation programs and Special Projects - Cost Optimization, Knowledge Management, Organization Realignment & EBIT improvement
• Cost Optimization Program - Create Cost estimation models and ensure proper utilization of levers
• Produce high quality presentations/decks for Senior management
• Present monthly KPI scorecard to the leadership and Deep dive analysis for critical indicators - Burn Out, Attrition, Training/ Certification and more.
• Analyze reports, raw data and subjective inputs to produce constructive insights and recommendations for managers and leadership
• Chair monthly program review meetings, chase managers' actions, updates and reports
• Collaborate with HR department in the areas of staffing and action to deal with shortage/surplus
• Assist with ad hoc analysis requests from multiple work streams
• Create and publish standard PMO templates, deliverables and manage the PMO processes

Confidential

PMO Lead

Responsibilities:

• Act as a liaison to the Functional Owners (VPs) and development teams on Financial Control, Portfolio Management and Governance
• Create Executive-Level Dashboards to report overall Program Health
• Reporting financials - forecasting, actual and variance, EAC and ETC
• Manage & analyze variance to forecast and work with the teams to take corrective actions
• Provide accurate, timely, relevant and clear information/ communications to the stakeholders
• Consolidate status report at Program level, along with risks/ issues, cost, schedules, scope & CRs
• Issues & Risk Management - Partner with the stakeholders and work towards resolution or mitigation to minimize impact to project delivery;
• Organize & manage Program-wide documentation (SDLC Phase wise) in the SharePoint
• Monitor program and project adherence to project delivery standards.
• Lead and guide a team of business analysts across multiple PMOs
• Provide training on project management tools to PMs, BAs, and PMO teams
• Work on proposals for new projects and statement of work (SOW)
• Propose the implementation of PMO Center of Excellence to create efficiencies and cost savings