PROFESSIONAL SUMMARY

• Certified Scrum Master with over 8 years of experience managing multi - million-dollar projects, coordinating team, and performing budget allocation and analysis.
• Always want to be part of an innovative team dat plans, coordinates, and manages assigned client projects.
• Having a successful track record of using best practice project management methodologies to ensure dat objectives are met.

TECHNICAL SKILLS

• Project Planning & Management
• Scrum Methodology
• Managing client expectations
• Software delivery
• Process mapping
• Process improvement
• Microsoft Office 365
• Agile Rally
• Jira Microsoft Project
• Visio

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Project Manager

Responsibilities:

• Schedule GTB services
• Managing responses to a customer mailbox
• Dispatching pickup requests from teh Confidential ARR tool
• Documenting project processes for teh SharePoint site, including creation of flow charts.
• Gathering partner metrics from our tracking tool and sending follow up requests to teh appropriate partner
• Updating project spreadsheets in support of project managers
• Sending required documentation to customers at teh kickoff to a new project

Confidential, Austin, TX

Scrum Master/Agile Coach

Responsibilities:

• Provided leadership, direction, and coaching to teh team to encourage adoption of good Agile practices.
• Worked with team to identify capacity to ensure they can meet sprint commitment.
• Ability to set goals and work with little directions.
• Shield teh team from external interference to enable optimal functionality and productivity.
• Educated and reinforced Agile Framework (Scrum, Kanban) to team members and key stakeholders when needed.
• Developed and maintained a team culture to Improve Dependency Management within teams
• Encouraged and facilitated cross-team coordination and collaboration.

Confidential, Austin, TX

Scrum Master

Responsibilities:

• Plan and facilitate 4-week iterative cycles and agile ceremonies for teh team. These include teh daily scrums, retrospectives, stakeholder meetings and software/system demos for scrum teams.
• Work with teh product owner to groom teh project backlog averaging 60 user stories per sprint.
• Draft pre and post launch internal and external communication for deliverables.
• Guide teh team through all sprint ceremonies.
• Set up and oversea post-delivery two-month warranty periods where team continues to debug and support user-based issues.
• Created Dashboards to track team’s progress (Velocity, Capacity, PBI and Task state, Bugs by state and charts for test plans)

Confidential, Austin, TX

Project Manager

Responsibilities:

• Supported and coordinated training aspects of ongoing maintenance of teh company’s suite of core business systems across teh United States, Canada, Puerto Rico, and England. Daily responsibilities also included Document Management, using multiple tools including SharePoint.
• Led an operations business team in teh development and testing of an online, interactive customer service relationship management (CRM) system dat centralized account opening information and improved customer service.
• Increased service scores by 10% for supported operational areas by facilitating training and communication on key topics for sales offices.
• Drove a robust qualification, reliability and design verification process. Collaborated with IT, business experts, Internal and external stakeholders through all phases of a project to ensure delivered solutions brought business value.

Confidential, Round Rock, TX

IT Project Management Consultant

Responsibilities:

• Hosted weekly project status meetings and provided project reports to teh PMO. Managed cross-functional teams providing project management planning, scheduling, scope assessment, budgeting, and transition expertise for various mission critical IT infrastructure and business continuity projects.
• Created flow charts depicting teh “as is” state of project mapping.
• Identified customer service and operations activities dat duplicated more than 30% of work effort. Designed process flow chart and operational plan to streamline functions and create efficiencies. Independently managed multiple larger Complex projects, programs, or small portfolios dat require high levels of functional integration and organizational change management.
• Consulted team of 28 project team leaders in an initiative to grow business through teh development and implementation of special product offerings targeting companies with 100-3,000 employees.

Confidential, Austin, TX

Project Manager

Responsibilities:

• Assembled resources, scheduled tasks, and created detailed timelines to maximize efficiency throughout each project phase. Determined costs purchased materials and designed working office procedures for business expansion, into a competitive commercial market. Spearhead Business Initiatives projects for Operational Excellence, Employee Engagement, and Revenue/Market Share Optimization.
• Produced monthly project forecast and communicated project status to management and project stake holders.

Confidential, San Antonio, TX

Project Manager/Project Coordinator

Responsibilities:

• Oversaw teh production of eighty training decks and wrappers dat would facilitate knowledge transfer between Confidential marketing resources and IBM planning specialists, campaign specialists and performance specialists.
• Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project.