PROFESSIONAL SUMMARY

• Senior Program Manager with strong organizational, interpersonal, and leadership skills with latest Technological expertise.
• Proven track record of delivering large programs to support the organization's strategic direction with prudent financial and stakeholder management skills.
• Result oriented leader with Customer focused agenda and passion to lead from the front with hands on approach which TEMPhas led to many customer appreciations.
• Experienced in managing large programs in Cloud Transformation, DataAnalytics, Data Migration space with exposure in Agile Project Management, Multi Vendor Management, Operations Management, Tech Refresh and Large Program Transition.

CORE PROFICIENCIES

• Portfolio Management
• Program Management
• Agile Project Management
• Vendor Management
• Product Management
• Service Delivery Management
• Operations Management
• Process Improvement
• Program Management Office (PMO)
• Management Consulting
• Technological migration
• Large Program Transition

TECHNICAL SKILLS

Cloud: Azure

Big Data: Hadoop, Hive, Spark

Data Analytics: Azure Synapse, Data Factory

DWH and BI: Tableau 10.0, Power BI, Power Query, Cognos 11.0, Informatica, QlikView 11.0, SSIS

Data Science: Python 3.8, R

AI and ML: Pandas, NumPy, Matplotlib

Databases: PostgreSQL, SQL Server, MySQL, DB2, Oracle

Web Technologies: ASP .Net 4, HTML, CSS, JavaScript

Legacy: COBOL, VSAM, JCL, BMC Insight

Tools: Jira 8.0, Jira Align, Big Picture, MS Project, GitHub, Confluence

PROFESSIONAL EXPERIENCE

Confidential, OR

Private Cloud Migration Program

Responsibilities

• Manage the migration program worth more than $8M with the Onshore and offshore delivery model.
• Spearhead the overall Testing & Database migration for the entire program which TEMPhas around 600+ Databases to migrate.
• Manage external partners & 3rd party vendors for successful project integration and release activities.
• Manage a Team of around 75+ resources with around 10+ Project Managers.
• Responsible as a single point of Management leader for the Testing & Database migration from HP Enterprise Senior leadership.

Confidential

Scrum Master

Responsibilities

• Successfully delivered programs worth more than $5M of work with Onshore and offshore delivery model
• Spearheaded the re - engineering of Institutional review board (IRB) systems from iMedris & Huron to cloud based IRBNet.
• Led the reporting & analytical developments using Informatica ETL & Cognos reporting for IRBNet program by consolidating data across different lines of business and building various analytical reports.
• Produced Test Automation tool for Data Warehouse Testing and Reporting.
• Provided technical guidance and assistance for Data Analytics design and delivery using Power BI and Python programs.
• Managed successful project delivery using customer’s multi-vendor resources within time and budget.
• Managed external partners for successful project integration and release activities
• Successfully delivered more than 50K hrs of application enhancements with a Team of 25+ resources
• Acted as an agile coach to help the team transform from waterfall to agile methodologies.
• SAFe 5.0 - PI Planning, Sprint Planning, Sprint Review, Estimation and Sprint Retrospective.
• Overall Financial and Resource Planning for large programs and projects.
• Provided weekly program/project status for senior management and detailed status for the core team.

Confidential, Bloomington, IL

Service Delivery Manager

Responsibilities

• Portfolio Management of the overall Learning and Development / Ad Services /Creative Services Portfolio
• Managed a suite of 30+ applications with various technologies.
• Successfully delivered more than 25K hrs of application enhancements
• Devised a service check framework for daily ticket monitoring for the applications in managed services to ensure SLA compliance.
• Ability to credibly coordinate between technical teams and business stakeholders.
• Resolved day today operational challenges and acted as a management contact for resolution.
• Engaged with the customer on their year-to-year financial planning and strategic Application Technological roadmap
• Mentored and coached the team on new technological enhancements and implementations.
• Managed the overall financial and resource planning, recruitment and utilization.
• Program Management of the overall DT Enhancement Program
• Strategized the workstream workflows and planned the overall release activities.
• Worked with 3rd party payment solution vendor for code integration and successful release.
• Managed the overall financial and resource planning, recruitment and utilization.
• TEMPEffective coordination and communication between Premier and Guardian teams
• Project Management of the overall KPIF Sales Systems run and maintenance program.
• Strategized every monthly release activity in co-ordination with various upstream and downstream systems
• Successfully managed product vendor for product improvisation and delivery
• Managed the overall financial and resource planning, recruitment and utilization.
• TEMPEffective coordination and between teams around the Kaiser

Confidential

Program Manager

Responsibilities

• Overall KT planning and Execution.
• Due Diligence and application analysis for migrating work to offshore.
• Lead the overall Application migration, validation & testing post server refresh.
• Managed 14 different workstreams with a Team of 20+ people.
• TEMPEffective coordination and communication between Zurich teams around the Globe
• Overall delivery responsibility for Projects & Services under TDC Account
• Successfully delivered programs worth more than $10M worth of work with Onshore and offshore delivery model
• Set up the Project Delivery & Management operations at offshore from scratch.
• Been instrumental in setting up the Project delivery framework for Senior Management & Customer Success
• Coached, Mentored and managed a team of 10+ Project Managers for the delivery operations.
• Successful service delivery - SLA achievement and high level of customer satisfaction
• Worked with the client and operations teams to identify and manage service improvement activities.
• Created Monthly Operational Balance score card and reviewed with Customer Senior Leadership
• Successfully delivered more than 100K hrs of Project development & enhancements

Confidential

Program Manager

Responsibilities

• Lead the biggest integration program with 60+ systems.
• Project Planning, Scoping, Estimation and Decision Making
• P & L Financial management, Resource Utilization and Recruitment
• Managed ten different workstreams with a Team of 30+ people
• TEMPEffective coordination and communication between teams around the Globe
• Defined PMO framework for Customer account oversight
• Strategizing P/L of Client Accounts
• Resource Utilization and Recruitment
• Improvement of Quality Processes for Project Deliveries
• Assistance for Pre-Sales RFP response and Proposal Writing
• Design Strategy for the migration approach
• Prepared a REXX Tool for the migration
• Resource Utilization and Recruitment
• Improvement of Quality Processes for Project Deliveries
• Assistance for Pre-Sales RFP response and Proposal Writing

Confidential

Project Manager

Responsibilities

• Involved in Design Review, Code Review and Testing Review
• Mentored and guided the new ELT’s (Entry Level Trainees) to the Project
• Facilitated ISO and IQA Audits for the Account as well as my Project.
• Trained Resources on Quality Processes and Procedures
• Involved in Client Score card reporting.
• Involved in Design Review, Code Review and Testing Review
• Plan and manage the monthly release activities.
• Provide Technical Guidance to team members.
• Improvement of Quality Processes for Project Deliveries
• Provide weekly status reporting to Senior Management.