SUMMARY

• Hands - on and results-driven senior customer-facing product management and deployment professional wif the highly-coveted blend of business savvy and technical proficiency to best address each client’s specific IT needs to drive growth in
• competitive markets. Proven ability to mentor and lend expertise to high-performance teams. Well-versed in value delivered to customers in enterprise and consumer segments. Skilled at analyzing requirements and translating corporate business needs into comprehensive strategy, road map, and implementation plans.
• Consistently promote excellent relationships wif clients, vendors and partner organizations based on rapport.
• Managed the CRM implementations in Sales, Marketing and Service domain salesforce CRM, Microsoft Dynamics CRM and Salesforce CRM.
• Generated status reports, roadmaps, risks, issues as a Project manager and driven the project in Waterfall and Agile approaches to project management
• Highly regarded as a leader in galvanizing teams to embrace a singular vision and oneness of purpose; well-respected for making staff training and mentoring and high priority.
• Proven capacity to deliver complex projects on-time and wifin budget despite shifting priorities, demanding expectations, ambiguity, and stringent deadlines.

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Scrum Master/IT Project Manager

Responsibilities:

• Direct multiple projects in Confidential for DCT Migration, OKTA-Single Sign-on, BAU, Support Tickets, Incidents, Bunker
• Hill, Vulnerabilities and CA API Gateway. Responsible for working on incidents, Jira support tickets, BAU (Business as
• Usual) tickets from retail stakeholders and customers and provide resolution for tickets raised wifin SLA of five days.
• Drive monthly evaluations of Retail Stakeholders/Customers surveys and suggest improvements as required. Work
• closely wif the team in technical business issues to include debugging, Swim lanes, code formalization, and technical
• requirements gathering by working wif financial stakeholders.
• Collaborated wif Dell Team & Deloitte team in successfully migrating the V2V.
• TEMPEffectively manage multiple projects concurrently, wifin budgetary guidelines and strategic requirements, adhering to aggressive deadlines.
• Created in-depth Root Cause Analysis reports in relation to critical issues in service now, CRM and SAP applications.
• Managed OKTA single sign-on application by successfully connecting the external applications by SSO on using CREW ID and improved the onboarding process and increased efficiency.
• Conducted Daily Scrum meeting, Sprint planning for single sign-on project & DCT Migration project for internal Confidential Team.
• Successfully develop and implement program strategies, supporting business cases, project SOW’s, and apply strategic adjustments as needed.
• Gathered requirements from clients and created Project charter, project status reports, and BRD documents for multiple projects and created three-year roadmap for SSG services for Confidential .
• Utilized Jira tools, Incident management in service now and Confluence pages; also created a change request to deploy the patches to applications in every release.
• Direct Agile and Scrum for iterative development and sprint planning activities to estimate team velocity.
• Led projects for working on claims and funds from customers and sellers and provided resolution tickets wifin 24 hours.
• Generated in-depth Root Cause Analysis reports in relation to critical issues/Impediments. Handled monthly evaluations
• f customer surveys and suggested improvements as required for Houston Food Bank.
• Managed multiple projects Backpack buddy, Client assistant program and improved the business service process.
• Enhanced the code and resolved the technical impediments and supported the team.
• Delivered accurate reporting on project key performance indicators, scheduling, and milestones; providing adjustments to technical plans as required.
• Conducted daily Scrum meeting /Sprint planning/Sprint retrospective to get the status of the multiple projects.
• Developed project closing phases, project scope management, configuration management, created work breakdown structure, validated, controlled and maintained a backlog of projects.
• Collaborated wif Scrum team and created artifacts like User Stories / Backlogs and Burn-down charts.

Confidential, Clear Lake, TX

Project Management /Graduate Teaching Assistant

Responsibilities:

• Assisted students in research and models for professional Project Program Management, supply chain management,
• Engineering management planning, and Six Sigma quality. Involved in Stakeholder Management, Scope Management,
• Time Management, Cost Management, Quality Management, Schedule, Risk Management information sharing sessions for
• students in UHCL for internal Projects. Accountable for grading Project work/assignments, exams, and upholding office
• hours. Managed Knowledge sharing sessions and organized meeting discussions for students.
• Collaborated wif stakeholders regarding project lifecycle, process group like initiating, planning, executing, monitoring,
• controlling process, the closing process by project charter scope. Managed the project change control and release
• processes in accordance wif PMO, enterprise, and department-level standards when elevating new changes.
• Improved sales and lead management and ensured qualified leads were distributed to sales by using CRM and report tools which brought an increase in sales while ensuring a decrease in costs by automating the business process.
• Automated lead management processes from initial stages to the end in a lead management and improved the opportunity and lead management process for stakeholders.
• Enhanced the ABAP code and resolved the technical impediments and supported the team.
• Performed Business Process Automation (BPA), Business Process Improvement & Business Process Reengineering (BPR), collecting requirements for CRM and data analytics by using scrum agile process for development.
• Created Prototypes, Data Flow Diagrams and UML diagrams (Activity, Sequence, State Chart and Use Case).

Confidential

Associate Technical Consultant/ Scrum Master/Functional Project Management

Responsibilities:

• Facilitated and participated in the meeting sessions wif the business users and stakeholders in gathering requirements
• and providing suggestions to existing issues. Created project charter, Scope and requirement gathering for Alrehji and
• Daimler projects. Mitigated risks for the Dealer CRM applications by taking the survey from customers. Facilitated sprint
• ceremonies like sprint planning, backlog refinement, daily stand-ups and sprint retrospective. Maintained Service, sales,
• Marketing domains in CRM tools for Daimler India Commercial Vehicles (India and Germany) and improved their
• business by increasing the number of customers.
• Enhanced the existing code to incorporate better user interface using Siebel CRM& Salesforce CRM, which reduced manual effort of employees by 12% of their weekly time &improved efficiency of the Service domain process.
• Resolved technical impediments wif SCRUM teams to manage requirements gathering, design and development.
• Generated Summarized and detail reports by using SAP BI/BW and Tableau tools, which assisted higher management in taking decisions to improve the sales business process area wise.
• Worked in Six sigma, Kanban/scrum board in Jira tool for financial applications, planned velocity for the team.

TECHNICAL SKILLS

Microsoft Dynamics: CRM 2011 Customization & Configuration Certified Installation & Deployment

Requirement Tools: SAP Power designer, JIRA, HP Quality Center, Six sigma, Pivot Tables

Programming Languages: & CRM Applications, IT Tools, and Databases Siebel CRM, MS CRM, Salesforce CRM, Oracle, SAP HANA, Scripts, web services, Json, SQL TFS Server, DB2,OBIEE, Smart Draw, MS Visio, Just in Mind, C, JAVA,,PL/SQL,XML,ABAP, Data Warehouse, Business process Tools, Pega, HTML, Bugzilla, JIRA,PL/SQL

Languages & Reporting Tools: SQL, HTML, Oracle, SAP BO,SAP BI/BW, Tableau, BIP Reports