Installation Project Manager / Scrum Master Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Installation Project Manager / Scrum Master

Confidential

Responsibilities:

Scrum Master / Project Manager for software development department. Projects include Kiosk software, server update releases, consumer application releases, location planning and pricing
Trained staff in Scrum methodology
Kiosk design, optimization and troubleshooting
Technologies utilized included MS Office, MS SQL, Windows 10, Linux (Proteus), Jira, Jenkins, SolarWinds, various PC systems and peripherals
Automated software development monitoring and reporting with Excel, SharePoint and Jira

Senior Technical Support Engineer

Confidential

Responsibilities:

Supported various RFID centered medication inventory kiosk systems
Automated reporting / system monitoring with Excel / SharePoint
Developed updated OS images (Windows 8.1 and Windows 10) for company’s entire product line.
Technologies utilized included MS Windows, MS Office, SQL, LogMeIn, RDP, Octopus, Jira, SalesForce, Solar Winds, Acronis

System Consultant

Confidential

Responsibilities:

Contract IT installation, repair, troubleshooting and training, focused on Windows & TCP/IP
Created initial Customer Support team, process and procedures including call tracking, best practices and system technical documentation. Staffed and trained initial support teams.
Design and refinement of core product (teh ecoATM kiosk) including hardware modifications, cellular network connectivity, cash management and system streamlining and updating to Windows 7
Developed system image for all deployed systems

Senior Product Release Engineer

Confidential

Responsibilities:

Created and optimized system images for Confidential medical kiosks “Supply Station”, “MedStation”, “Scrub Station”, “Control Point” and data analytics product “Teh Consultant”.
FDA conforming technical documentation for aforementioned products
Technical training (for field service and support) of multiple products
Tech utilized include MS Office, Axeda, Norton, Ghost, Win XP, Win Server, Sybase SQL, MS SQL 2008, VM Ware
Provided service, repair, radiation safety office duties and training on teh MVACIS vehicle and cargo system in Iraq in support of Operation Iraqi Freedom.
Improvised solutions using available tools / materials in remote and often hostile locations
Routinely assisted military personnel with various duties
Helped to contain costs and increase uptime by learning air conditioning repair as well as diesel engine maintenance in teh field
Technologies utilized include Win XP, Win 2000, microcontrollers, scintillating radiation detectors, proprietor image interpretation and archival systems

Title Technical Support Manager

Confidential

Responsibilities: