SUMMARY

• Innovative, performance - driven individual with significant experience in program and project management.
• A hands-on, dynamic leader with a vast amount of experience in management through effective organization, communication, and training; equipped with extensive experience guiding and motivating cross-functional teams.
• Proficient in Agile and Waterfall Project Management methodologies; proven record of identifying and implementing process improvements to improve revenue, workflow, and customer satisfaction.

TECHNICAL SKILLS

Requirements Management: Rational Requisite Pro, Enterprise Architect, HP Quality Center, CaliberRM, Case Complete, Microsoft Team Foundation Server (TFS), RTC, Jira

UML Diagrams: MS Visio, Enterprise Architect

Wireframes & Screen Design: MS Visio, Axure

Test Cases: HP Quality Center, TFS

Defect Tracking: HP Quality Center, Rational Clear Quest, Jira, TFS

Enterprise Apps: MS Office 2003/2007, MS Project, MS Visio

Software Methodology: Agile, Waterfall, Rational Unified Process (RUP)

Project Management Tools: Smartsheet, Microsoft Office Timeline

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• Lead internal projects
• Provide status updates
• Ensure tasks are completed within the timeframe as per project schedule
• Lead technology projects and deliverables to achieve an overall business goal or objective using the Waterfall framework
• Identify stakeholders, help them decide on priorities, and manage their expectations.
• Created project plans and schedules
• Create User Acceptance Tests (UAT)
• Lead UAT

Confidential

Project Manager/ScrumMaster

Responsibilities:

• Lead technology projects and deliverables to achieve an overall business goal or objective using the agile/Waterfall framework
• Identify stakeholders, help them decide on priorities, and manage their expectations.
• Created project plans and schedules
• Created project charters and other supporting project documentation such as Communication plan
• Leading project to execution and providing support after go-live
• Create requirements documents and User Stories in Jira
• Efficient and effective verbal and written communication both within the Technology team and across key stakeholders.
• Build and reinforce relationships with stakeholders.
• Ensure quality in written documentation for requirements, user stories and technical designs across teams.
• Build, lead, and motivate project teams.
• Facilitate project team meetings and workshops to problem solve to resolution and successful outcomes.
• Keeps project team on task to meet project deadlines.
• Collaborate with developers / other project managers to ensure successful delivery of products
• Participate in all phases of the SDLC: from requirements analysis through design, implementation, debugging, and testing.
• Keeps senior management and stakeholders well informed of status of development effort and serves as liaison between development staff and project manager and/or client across multiple projects
• Served as the ScrumMaster for the Website
• Creation and implementation of PMO office processes within Smartsheet

Confidential

Sr. Business Analyst/Project Manager

Responsibilities:

• Creating Request for Proposal document
• Updating Project Plan
• Gathering requirements via JAD sessions
• Communicating with external vendors as well as internal stakeholders
• Preparing monthly status reports
• Documented Meeting Minutes of various meetings and Brainstorming Sessions.
• Creating UAT test cases, UAT Kick-Off
• Creating training materials

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Meeting with business users and defining functional business requirements.
• Documented User Stories and Requirements for the intended system(s) and Mobile applications
• Conducting backlog prioritizations of requirements
• Conducted stakeholder Joint Application Design (JAD) interviews and facilitated meetings with project teams.
• Documenting high level system requirements with regards to customer income and customer credit checks
• Managed requirements and communicated with Users, Test Team and Project Manager using Microsoft Team Foundation Server (TFS).
• Analyzed and discussed the business and functional requirements for requirements in each release
• Conducted Scrum meetings in the absence of the Project Manager
• Created process flow diagrams using Visio
• Reviewed requirements with the team and SMEs
• Creating screen mock-ups and wireframes for SME’s
• Conducting risk analysis for requirements and identifying potential solutions
• Conducted UI testing as well as Functional, Positive and Negative testing
• Performed Gap Analysis of the As-Is and Should-Be process within the organization to analyze and fill the existing gaps in the business processes.
• Generating reports for stakeholders with regards to key metrics
• Conducted User Acceptance Testing (UAT) with SMEs for desktop and Mobile sites
• Conducted various interviews and meetings for requirement gathering with key business users and SMEs
• Worked with development and testing teams to accomplish timely release objectives.
• Designed screen mockups for changes in system functionality using MS Visio and MS Paint etc.
• Documented Meeting Minutes of various meetings and Brainstorming Sessions.
• Creating traceability documents for requirements
• Led project team, internal and external, to achieve project defined milestones and deliverables.
• Provide mentoring to junior Business Analysts

Confidential

Business Analyst

Responsibilities:

• Meeting with business users and defining functional business requirements.
• Created As-Is Business Process Models using MS Visio.
• Documented the “AS-IS” Business Workflows adhering to UML standards.
• Documented Use Cases and Requirements for the intended system.
• Gathering and documenting requirements for building of the Web Service between business partners using EDI
• Maintained proper communication with the developers ensuring that the modifications and Requirements were addressed and also monitored these revisions
• Actively involved in meetings with the team to discuss project related issues.
• Analyzed and discussed the business and functional requirements for the application under construction.
• Worked with the quality assurance team so as to test different releases and to develop Test Plans and Test Cases
• Assisted the PM in setting realistic project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted project related presentations.
• Created Use case diagrams and process flow diagrams using Visio
• Reviewing Use cases and requirements with the team and product manager
• Assisted with Integration and Regression Testing
• Performed SQL queries
• Created end user training manuals
• Data mapping from XML to SQL server database
• Creating traceability documents for requirements

Confidential

Business Analyst

Responsibilities:

• Responsible for maintaining requirements traceability matrix using CaliberRM
• Involved in requirement gathering and analysis of requirements from users and clients.
• Responsible for writing Functional Specifications Document.
• Participated in Joint Application Development (JAD) sessions by convening project sponsors, end-user representatives, development team members, subject-matter experts, technical personnel, and different stakeholders to communicate their perspectives with each other, resolve any issues and come to consensus.
• Identified Use Cases and wrote Use Case Narratives.

Confidential

Sr. Business Analyst

Responsibilities:

• Interacted extensively with various business groups, stakeholders and users to develop the Vision Document that is aligned with corporate strategic objectives
• Documented the “AS-IS” Business Workflows adhering to UML standards
• Conducted JAD sessions to define requirements and finalize the Functional Requirement Document (FRD)
• Identified use cases from the functional requirements, wrote use case specifications and created “To-be Business Process Workflow” diagrams (activity diagrams) in MS Visio
• Created use case diagrams using MS Visio to show interaction between the actors and the use cases as well as to demonstrate the relationship between the use cases
• Maintained a Traceability Matrix to ensure that all functional requirements are addressed at the use case level as well as the test case level
• Performed functional and GUI testing to ensure that the user acceptance criteria are met

Confidential

Business Analyst

Responsibilities:

• Functioned as a primary bridge between the business, operations, and the technical team throughout the project cycle
• Created As-Is Business Process Models using MS Visio
• Conducted Joint Application Development (JAD) sessions with Sales Rep, Sales Manager, Campaign Analysts and Analysts Managers to identify business rules, functional and non-functional requirements
• Responsible for defining Functional Requirement Specifications following the Agile methodology using HP Quality Center
• Involved in creating test cases using HP Quality Center and participated in manual testing

Confidential

Jr. Business Analyst

Responsibilities:

• Created “As-Is Business Models” and documented standard operating procedures, by meeting with SME’s from underwriting, finance, customer service, marketing and fulfillment departments
• Responsible for designing the wireframes and authoring the Functional Requirements Document including use case narratives. Led the presentation and walkthroughs to Business Owners to get final sign-offs
• Involved in brainstorming sessions with the SME’s from underwriting, finance, customer service, and fulfillment departments to identify the changes required in back-end application processing system
• Met with marketing team to identify and document requirements for Level Term Rate Calculator
• Created “To-Be Business Models” based on UML Methodology