SUMMARY

• Project Management Professional (PMP), Certified Scrum Master (CSM), SAFe (Scaled Agile Framework) Practitioner and Certified Business Analyst (CBAP)
• Proven success leading highly visible, large, complex IT projects with geographically distributed teams and multiple vendors
• Experience delivering systems including Salesforce, SAAS, robotics process automation (RPA), business process management (BPM), Finance and Procurement systems, Marketing systems, and Learning and Development systems
• Hold Master of Information Systems degree from the University of Wisconsin Milwaukee and Advanced Project Management Certificate from Stanford University
• Expertise in industries including Travel, Insurance, Professional Services, Pharmaceuticals and Technology

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

• led a consulting team of 30+ members to implement a multi - release global tenders and contracting system to accommodate RFP and PCR functionality at scale, integrating with multiple systems and coordinating with the Confidential Digital and Confidential Innovation units on a transformational high visibility project that delivered on time. led a team to produce a public portal to enroll in insurance and build corresponding internal systems to sign up agents and pay commissions, integrating with Workday and internal systems. managed a program with 70+ team members and 6 scrum teams to enhance Salesforce, Marketing Cloud and Heroku systems used to build marketing offers and provide VIP services to guests.
• Addressed strategic imperatives and tactical goals, established governing principles, managed financial reporting, proactively identified and mitigated risks, handled resourcing and coached scrum masters, engagement managers, business analysts and project managers. led a team of Salesforce developers and business analysts to develop a merchandise return system on the Salesforce.com platform and establish a portal for customer interaction.
• Developed a waterfall project plan and managed the deliverables, provided status reporting, and provided requirements workshops.

Confidential

Senior Project Manager

Responsibilities:

• Led the implementation of a Confidential Cash App to match remit statements to payments automatically to accelerate cash flow. Coordinated client resources, vendor resources and bank resources to build integrations to internal financial system.
• Led a Maximo project for asset management, managing an outside vendor and working with facility presidents to configure the tool for site needs.
• Led the implementation of Confidential time timekeeping software and devices at 10 locations. Set up a repeatable process to be used at additional locations.

Confidential

Senior Project Manager

Responsibilities:

• Led the Robotics Process Automation (RPA) program. Guided 2 vendor teams and 40+ internal IT, HR and Procurement resources to pioneer the firm’s first RPA implementation to automate internal processes, delivering an 8-month ROI of 100%. Worked within cybersecurity best practices and monitored compliance with firm architecture and data privacy standards. Shared lessons learned with other territories and business units and collaborated on firm strategy and vision of RPA.
• Led the Source-to-Pay transformation program. Managed a portfolio of related, complex projects and led three vendor teams and internal resources, totaling 70+ people, on an $8M enterprise-wide SAAS implementation. Led 4 projects to reengineer processes for supplier, sourcing and contract management to meet regulatory requirements and save over $700K/year. Performed fit gap analysis to migrate procurement applications to the Cloud. Developed procurement strategic roadmap.
• Led a $5M SAP BW Upgrade and HANA Migration project consisting of 3 vendor teams and 40+ people to upgrade the SAP Business Warehouse migrate to HANA to maximize the performance of large computations.
• Led 14 IT directors on a Six Sigma Continuous Improvement project to set strategic direction of the internal IT organization and deliver valuable insights to upper management including the new Global CIO and contribute to thought leadership.

Senior Business Analyst Manager

Responsibilities:

• On the $20M Envoy Program, led a team of business analysts to manage a portfolio of related, complex to deliver a new business process management (BPM) system to reengineer an offshore shared services work delivery model in 13 countries with 25K users.
• Managed 500+ user stories from 9 territories. Negotiated requirements across functions and geographies.
• Consulted directly with US CIO to resolve requirement conflicts. Developed project plans, managed scope changes, reviewed requirements, test plans and test scripts, and led UAT. Mentored business analysts.

Project Manager, Business Analyst

Responsibilities:

• On the Confidential global team, managed global Intranet projects and led 30+ web technologists to modernize and standardize Confidential .com and implement the Web Content Publishing System. Managed requirements of territories and coordinated cross-territory needs. Standardized procedures and best practices across territories.
• On the Tax Research Ascender project, worked with tax practice offices and led business analysts to elicit requirements for a system that integrated external tax information in a searchable system with configurable taxonomies.
• Founded the Business Analyst Community of Excellence (CoE) to standardize tools and reengineer processes. Provided training on agile, requirements elicitation, business process management, and diagramming and led a CBAP study group.