SUMMARY

• Passionate and proactive program and strategy management leader wif a track record of full cycle program implementation across multiple fields.
• A servant leader wif over 12 years cross - functional leadership experience of high performing teams, optimization of business processes, oversight and allocation of multimillion-dollar government assets and management of remote personnel.
• Management specializations include business process improvement, stakeholder engagement, risk identification and mitigation, curriculum development and training implementation.
• Collaborative leader wif several years of direct management experience wifin the US and high-conflict regions of remote, multi-functional, and cross-cultural teams.

PROFESSIONAL EXPERIENCE

Senior Analyst/Project Manager

Confidential, Washington, DC

Responsibilities:

• Led high functioning, self-organizing teams of globally dispersed cross-functional members. Utilized Agile methodologies such as Scrum, Lean and Kanban to ensure that deliverables were prioritized and completed wifin specified timeframes
• Mentored and lead a team of 20 individuals in training a machine learning algorithm as part of the development of a proprietary application utilizing Artificial Intelligence (AI), providing feedback for process improvement, continuous integration and acceptance testing
• Continuously identified complex project risks and implemented action plans to mitigate risks while adhering to best practice methodologies. Monitored progress and performance through Key Performance Indicators (KPI). Prepared status reports and briefings for senior level officers
• Maintained contact and open dialogue wif globally dispersed teams through the aid of internal and external project management tools such as JIRA and SharePoint, leading timeboxed daily standups and other Scrum meetings

Program Manager

Confidential

Responsibilities:

• Assessed and developed a psycho-social support program for Yazidi women survivors of domestic and sexual slavery by ISIS. Issues addressed included severe sexual, physical and emotional trauma, as well as suicidal ideation
• Initiated a case management program for the 500+ Survivors who remained in Kurdistan, to include an assessment and referral system along wif material aid distribution, and new survivor intake procedures
• Developed case manager and support group leader training programs, training over 25 support group leaders and 5 case managers over a four-month period.
• Worked alongside and participated in working group meetings wif United Nations High

Program Manager - Asset Management

Confidential, Fort Bragg, NC

Responsibilities:

• Provided management of multimillion-dollar government assets and defined project parameters for subordinate components
• Oversaw Measures of Performance (MOP) and Measures of TEMPEffectiveness (MOE) assessments and processes and monitored project compliance wif relevant policies and guidelines
• Provided asset management inputs for preparation of operating expense estimations and prepared all required documentation including project briefs, status reports, and record keeping
• Developed strategies for resolving critical intelligence gaps and monitored numerous intelligence collection systems to refine and redirect requirements based on developing information needs
• Mentored analysts on optimal strategies for gathering information and provided daily guidance to ensure all collection plans fulfilled Commander and National Level Intelligence Requirements

Project Manager & Training Officer

Confidential, Washington, D.C

Responsibilities:

• Evaluated and determined acceptable levels of document and media exploitation support to ongoing regional, global and domestic operations for intelligence, defense, homeland security, law enforcement agencies and foreign partner nations
• Supervised multiple staff, wif duties ranging from overseeing collection management and data quality to providing written guides on best practices, providing key guidance to resolve workflow issues and developing leadership recommendations
• Developed and delivered curriculum to classes of 20-30 students per session. Revised and curated coursework to accommodate varying class structures, audiences and timeframes

Site Manager/Acting Deputy Regional Manager

Confidential

Responsibilities:

• Oversaw operations of 400+ linguists in multiple theater locations and numerous staff members. Improved accuracy and speed of linguist assignments and linguist productivity through cultural noledge and strong grasp of each unit’s mission requirements
• Interacted closely wif military points of contact and State Department officials to assess linguistic needs. Assigned appropriate specialists and monitored travel arrangements and productivity to ensure optimal language support on missions ranging from Civil Affairs to Special Forces
• Supervised staff members while executing key managerial duties such as crafting daily and weekly incident reports, resolving interpersonal issues and overseeing compliance wif company and military requirements
• Utilized keen problem solving and mediation skills to resolve conflicts and issues ranging from critical field injuries to intelligence security issues and complex transportation requirements for personnel leaving Iraq

Operations Manager

Confidential

Responsibilities:

• Took company from failing to full compliance wif federal standards after it was awarded its first U.S. Department of Defense contract, worth $4.6B
• Developed, wrote and implemented 50+ policies and standard operating procedures (SOPs)
• Played critical role in defining company’s operations and business strategies ranging from finance to assignment processes
• Designed protocols that impacted 10K+ linguists and hundreds of staff members
• Collaborated wif department supervisors to ensure policies and procedures accurately reflected team’s goals and responsibilities. Worked wif Quality Assurance to resolve all compliance issues
• Managed workflow and allocated resources for 50 staff members while overseeing operations at company headquarters