SUMMARY

• SAFe Transformation | Solutions Development & Implementation | IT Leadership | Digital Transformation & Integration / Mergers & Acquisitions
• Dynamic Information Technology Leader wif 19+ years of demonstrated success in digital transformation, delivering IT - empowered business solutions dat optimize performance, expand service capabilities, and drive revenue growth for industry-leading companies.
• Unique mix of hands-on technical expertise and strong business acumen, wif ability to serve as vital bridge between C-Level executives and specialized technical teams.
• Proven ability to develop large-scale solutions dat streamline operations as a result of mergers and acquisitions, capture savings, bolster efficiency and productivity, increase capability, and accelerate growth.
• Innovative digital leader praised for leading cross-functional teams to deliver complex projects dat yield profitable results for top clients in the healthcare space.

TECHNICAL SKILLS

• SAFe Transformation
• Team Leadership
• Business Technology
• Software & Application Development
• Stakeholder Engagement Systems Optimization
• Solution Design & Service Delivery
• Technology Operations
• Portfolio Management
• Program & Project Management
• Communications & Negotiations
• Large Scale Digital Transformation
• Emerging Technologies
• Strategic Roadmaps
• Change Management
• Risk Management
• Process Improvement
• Budget & Resource Planning
• Organizational Management
• Staff Training & Development
• Problem Solving
• Operational Streamlining

PROFESSIONAL EXPERIENCE

Confidential, Irvine, CA

Sr. Director, Process & Transformation Office

Responsibilities:

• Put together a roadmap for Process and Transformation Office, Information Technology, Product and Business teams.
• Identified ARTs, Scrum Ceremonies, and Artifacts
• Stakeholder Alignment: Met wif all stakeholders individually to gather their pain points
• Governance: Established PMO Governance model, Set up SDLC, Estimation, Story Pointing guidelines
• Team Organization: Established Roles and Responsibilities, Set up Scrum Teams layout
• Tailored the SAFe framework to carve out a Zelis based framework wif suited the needs of our organization.
• Ensured Roadmaps, and Backlogs were set up
• Hired and Worked wif the SAFe coach to get Center of Excellence formed for Scrum Masters, Product Owners, Business Analysts, Software Engineers and QA testers.
• Measure and Grow module: Established baseline KPIs and Metrics, Dashboards and Metrics
• Realigned after first baseline surveys were completed, established Team and Technical Agility baseline
• Directed the team on PI Planning event
• Evolved metrics wif Inspect and Adapt

Methodologies used: Scaled Agile Framework (SAFe)/Agile/Waterfall/Hybrid

Technologies used: AI/ML - Natural Language Processing, HTML 5.0/JavaScript/RESTful API/JSON, Angular JS, MS SQL Server, SSRS, Power BI, MS Project 2019, MS SharePoint 2019

Confidential, Dallas, TX

Director, Technology

Responsibilities:

• Managed a Portfolio of $5-7 million of projects, tracked to estimated budget.
• Reported to CFO. Executed to take the firm’s vision forward to replace all existing in-house applications to off-the-shelf, more efficient vendor products, using state-of-the-art technology.
• Worked to replace their ERP system (Thomson Reuters – Elite Enterprise to Aderant Expert) – duration 18 months to 2 years, upgraded HR system – Workday – duration - 8 to 12 months, and replaced Expense/Invoicing systems wif ChromeRiver wifin the firm wif new and updated systems – duration – 8 to 12 months.
• Implemented a new Machine Learning tool called Clocktimizer, which is set up on top of the ERP system. It is a Data-driven matter management, budgeting and pricing tool, which automatically categorizes law firm narratives into activities and task codes. Duration – 6 to 8 months
• Worked on replacing their Intranet Sharepoint site wif a new one. Built Executive Information Systems Dashboard for Senior Partners to keep track of attorney’s daily/weekly/monthly/annual performance.
• Implemented a Contract Management system called SpendConnect for Contracts and Vendors. Duration – 6 months
• Set up multiple Agile teams wif product owners, scrum masters, business analysts, dev team.
• Hired vendors to help evaluate Products from different vendors for ERP, HR, Expense/Invoicing and Purchase Order systems, Budgeting and Reporting systems.
• Implemented Agile best practices to ensure efficient delivery of software packages.

Methodologies used: Agile/Waterfall/Hybrid

Technologies used: AI/ML – Natural Language Processing, HTML 5.0/JavaScript/RESTful API/JSON, Angular JS, MS SQL Server, SSRS, Power BI, MS Project 2019, MS SharePoint 2019

Confidential, Allen, TX

IT Manager

Responsibilities:

• Managed a Portfolio of $4 Million of projects, all projects came at either under budget or on budget.
• Hired and managed team of 5 direct reports and 16 cross-functional matrixed team members across Data Scientists, Project Managers, Business Analysts, Quality Assurance, Database Administration, and Infrastructure groups.
• Built Machine Learning domain from the ground up by collaborating wif business owners and clients to determine strategic objectives and pain points, then coordinating wif technical teams and vendors to develop solutions, create architecture diagrams, and execute models using hybrid of Agile and Waterfall methodologies. Each project duration was 8 months to 12 years.
• Applied Machine Learning to expand Information Security services, achieving 90% accuracy in identifying and classifying fraud, waste and abuse and driving revenue growth by expediting fraud claims negotiations processing.
• Achieved enterprise wide HITRUST Certification for company in 2017, completed Re-certification in 2019. Each project duration was 11 months.
• Selected by senior leadership to join committees dat create processes and best practices for Agile and Waterfall, participating for 6+ years to guide IT PM and Analysis departments.
• Garnered praise for coaching Technology Leadership Associates rotating through new graduates’ professional program, providing direct mentorship and determining the best PM/BA to guide them as well.

Methodologies used: Agile/Waterfall/Hybrid

Technologies used: Machine Learning - Generalized Linear Model, Support Vector Machine, Naïve Bayes, and Decision Tree algorithms in Oracle Data Miner tool, MS Project, Oracle SQL Developer/Data Miner and RStudio for Machine Learning models, ETL – Pervasive Data Junction, Informatica, GlodenGate, Oracle, Java/J2EE, .NET, Reporting, UML Modeling and Rational Unified Process.

Confidential, Naperville, IL

Senior Project Manager/Sr. Scrum Master

Responsibilities:

• Performed all Agile ceremonies including – daily stand-up meetings, sprint planning meetings, backlog review meetings, sprint review meetings, retrospective meetings.
• 2 weeks sprints
• Due to Viant acquisition, spearheaded efforts to integrate MPI and Viant systems and resolved issues for MP3 to ECHO automated feed post-integration, facilitating fewer delays and saving resources needed for daily report monitoring.
• This acquisition spawned multiple Integration projects. Implementation for those involved Database architecture comparisons and merging data, Infrastructure integration, AD accounts migration, Software functionality integration along wif setting up single sign-on.
• Ensured no post implementation production issues came up by following certain best practices.
• Ensured quality customer service and support to customers after implementation was completed.
• Received kudos from C-level executives to get this Integration project completed on time and wifin budget.
• Led ICD Conversion support after CMS mandated use of ICD-10, ensuring team could support clients wif the new version as well as ICD-9 and automating the provider recredentialing process.
• Supported process of implementing Tricare government network for United Health care, a product offering for active military personnel wif new data requirements and enhancements to provider-based systems.
• Enhanced product offerings to better service clients by adding new criteria, patient fields, extract enhancements, and quality assurance measures, resulting in increased client satisfaction and retention.

Confidential,Downers Grove, IL

Project Manager | IT Lead

Responsibilities:

• Completed project to design and launch J2EE-based Workers Compensation application to replace vendor services in 1 year instead of the projected 3 years initially planned, significantly reducing costs as well as increasing efficiency for claims processing.
• Developed project plans and timelines, and provided estimates to aid senior leadership planning.
• Collaborated wif business analysts to determine and analyze requirements, create designs, and implement modules using Project code.
• Chosen by senior management to coach co-workers, conducting regular and new hire training sessions for technical teams and presenting updates to leadership team.

Confidential, Downers Grove, IL

Systems Analyst

Responsibilities:

• Worked wif PMO to create deliverables for applying Agile and Waterfall methodologies, including RACI Participation matrix, risk register, cost analysis matrix, and executive leadership dashboards.
• Used Coventry Iterative Process, a hybrid of industry standards and Agile methodologies, to manage team of cross-functional staff from business and IT groups, guiding team members on the optimal approach for using new features and iterations in their specialized initiatives.
• Supported Program Management team to enhance existing processes and develop new ones, including Monthly Code Releases.