SUMMARY

• A highly experienced IT management professional comfortably operating across several industry verticals to include insurance, healthcare and banking for companywide multi - departmental initiatives. 17 years of IT experience with increasing responsibilities dat include managing and directing both local and remote teams in successfully delivering complex, large-scale & global multi-million dollar IT application development and infrastructure projects through teh full Software Development Lifecycle (SDLC). Also 16 years of business experience in Claims,
• Underwriting & Marketing dat included 4 years of executive leadership training and 7 years of managerial experience leading Claims teams, with 3 Supervisors as direct reports. Currently seeking a Senior IT management or Operations management position dat utilizes my training and skills to develop and implement key companywide operational and IT policies and initiatives. A proven track record and skills in:

TECHNICAL SKILLS

• Software Implementation
• Loss Adjusting & Litigation Expense Mgt.
• Quality Assurance Testing
• Developing business plans into actionable initiatives
• Driving targeted, results-oriented initiatives
• Managing and delivering business unit initiatives
• Project Management & SDLC
• PMO Governance & Processes
• Managing budgeted resources, software and hardware
• Advising & consulting business unit leaders
• Evaluating executed strategic initiatives and forecasting regional performance
• Business Analysis
• Strategy and Planning
• Vendor Management
• Developing and presenting Strategic Business Case
• Shaping and guiding strategy development
• Conducting complete gap analysis’

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Project Manager

Responsibilities:

• Partnering with PWC, project manager for Initiation Phase of a Guidewire Claim Center implementation.
• Responsible for managing Waterfall and Agile projects in a matrix environment, leading core teams of 20+ local, remote, onshore & off-shore multi-location and vendor resources.
• Effectively communicate key updates to Executive Leadership team and Business Sponsors.
• Implement applications dat improved efficiency and reduced costs by automating teh payment of medical and legal bills.
• Created model office test plans and led project teams through complete end-to-end testing dat resulted in exceeding client expectations by closing projects before calendar year end.
• Successfully mentoring other Project Managers in our PMO.
• Assisting with teh development of PMO governance and SDLC processes and procedures.
• Currently leading a transformational project dat will completely overhaul a department’s current processing system, resulting in reduction in expenditures, reduction in expenses, improved customer service experience and reduction in overall IT costs.
• Responsible for managing multi-million project budgets.

Confidential

Sr. Project/Program Manager

Responsibilities:

• Proven track record of rehabbing and turning around projects deemed ‘in trouble’ by IT leadership dat included teh Intelex project for teh Health, Safety & Engineering department for job injury incident tracking and teh Kronos Multi-state Withholding project for teh Payroll Department for tracking alternate state tax recording.
• Updated weekly executive dashboard and effectively communicated updates to leadership team
• Managed projects dat improved profitability by tracking productivity of hourly worker tasks.
• Ensured legal compliance for teh company by teh implementation of software dat tracked alternate state taxes.
• Successfully managed vendor PMs and project teams for 5 SAP BPC models and 27 Business Intelligence reports project for teh Finance and Accounting departments.
• Responsible for highly strategic projects such as teh CRM project for teh Sales Department which increased sales quoting volume and improved customer management.

Project Manager & Sr. IT Business Systems Analyst

Responsibilities:

• Supporting a key company initiative for overall expense reduction by managing teh Fault Tolerant for XM application project, a 2-year $3.7 million global fault tolerance and disaster recovery project, a 1-year $150,000 Active Directory Domain Consolidation project for teh consolidation of 9 legacy domains into 1 domain and a corporate-wide Claims Department restructuring project.
• Responsibility for managing global projects which included projects for our QBE Ireland affiliate QMIL, which included a 2-year $1.2 million finance data warehouse project and a 1-year $150,000 operational reports project.
• Assisting in revamping teh entire Accident & Health department processes through teh implementation of a 2-year $682,000 policy management system, teh Young Policy Mgt. & Issuance System.
• Assisting in teh company’s growth initiative with teh managing of 5 Partner Implementations for teh conversion of Policy, Claims and Financial data into a legacy system Data Warehouse.
• Managing teh Insurity Billing Decisions system Implementation and managed QA & UAT testing for teh RenRetail proprietary policy management system.
• Lead a business team of AVP Claims Managers through teh Request for Proposal (RFP) process by soliciting departmental business requirements and develop a Cost Benefit Analysis for replacement of their claims system.
• Executive Management presentations outlining teh business case for project initiatives.
• Completed workflow process improvement analysis of a newly acquired company.
• Defined and documented IT departmental Quality Assurance policy and IT governance.

Confidential

Senior Business Analyst & Systems Engineer -

Responsibilities:

• Project Manager through teh Execution Phase and Closure Phase, successfully implementing a Policy, Claims and Billing system for teh Priority One Insurance Company, Temple, TX.
• Team Lead for collecting business requirements during due diligence for a $55 million policy administration, claims & billing system installation for its 9-company US and Canadian operations of Kingsway Financial Corporation.
• Executive Business Intelligence report writer in Cognos for teh e-insurance company, Esurance.
• Provided infrastructure support for Confidential & Health Network (JPS) departments,
• Also provided networking support for teh 7 - Ft. Worth metro multi-location Women’s Clinics.
• Infrastructure consulting engagement involving teh support of multiple Confidential locations
• Key responsibilities also included teh coordination of relocations for bank departments.