SUMMARY

• To obtain a position where me can apply my years of in - depth experience in diverse fields to halp companies improve processes and procedures. Seeking to leverage my ability to work across functions, implement new and efficient operational strategies, provide exemplary service and promote workforce diversity globally.
• Highly analytical, results-driven, and hands-on professional, with a broad-based background in offering expertise in project/operations management and information technology, in a dynamic, fast paced environment. Translate emerging opportunities into viable strategies and solutions. Skilled at implementing advanced technology tools and restructuring processes to increase efficiency, as well as directing staff toward superior performance. me am known for excellent leadership capabilities and TEMPeffective communication across all levels of Management Confidential .
• me am very adept at establishing strategic plan and methodologies to maximize human and financial resources. Elevate organizational performance through skillful restructuring in a dynamic, fast paced environment. Demonstrated dedication to co-workers and encourages a culture dat engages, empowers and energizes people.

CORE COMPETENCIES

• Great Team Player
• Negotiating Expertise
• Robust Leadership Skills
• Training and Development
• Customer Service Orientation
• Operational Risk Management
• Collaborative Relationships
• Strong Communication Skills
• Desktop support
• Lean Six Sigma-Trained
• Field Technician Mgt
• Microsoft Office Suite
• Dispatch Optimization
• Project Management-Agile Trained
• Value Stream Mapping
• Problem Solving Skills
• Strategic Planning Direction
• Creative Problem Solving
• Strong Technical Proficiency
• Workforce Optimization
• IT Solutions/OSS
• Fleet Management
• RFP’s
• Headcount modeling
• Financial forecasting
• Technical Project Management
• Data Center Engineering
• Windows 10 Migration
• VSO Builds (Voice Serving Office)
• Migration Projects (PM)
• VOIP Hardware Project Management-MACD
• Robust SLA/KPI Planning
• SOX/HIPPA Compliance
• VOIP and SDWAN Deployment
• Tableau/iGrafx/TIRKS/ICON
• Verizon proprietary Systems
• Lan/Wan Technology skill
• Jira /Atlassian/Confluence
• ITIL Knowledge
• Microsoft Office 365
• SDWAN Deployment
• Metro Ethernet roll out

PROFESSIONAL EXPERIENCE

IT Deployment Project Manager

Confidential, New Jersey

Responsibilities:

• Working on continuous Project Management/Process Re-Engineering/Process Improvements for teh Verizon Wireline Central offices, including space engineering, power consumption/IOF/OSP/Timing/Switching. Process is for reclaiming space for cost savings and space optimization. Focused on emerging products such as 5G deployment and iEN, One Fiber engineering and New Technology deployment. Created process mapping utilizing iGrafx program for process flows.
• Engineering Innovation Solutions-Cross Functional, Outside Plant, Switch Engineering, Timing and Global Real Estate.
• 360 Immersive Mapping Program-Support and Program Management, 360IM is a virtual reality view of Verizon physical locations, Central Offices, Collocation Locations, Data Centers, Wireless Sites, CRANS, Cell Towers, CEV’s. (IE: Google Maps for data centers)
• Central Office Re-stack and Consolidation Project Management, iEN Assessment, AKA: CORC, space reengineering and optimization.
• Working with diverse Verizon Cross Functional Teams including, OSP-Out Side Plant, IOF-Interoffice Facilities, Central Office Engineering, Switch, FE&C-Field Engineering and Construction, OSP-Outside Plant Transport, Network Transformation, Timing and GRE-Global Real Estate and Project Management.
• ChatBots (DNABOT): Project Management in a cross functional Agile environment, creating a simplified user experience in provisioning, maintenance and data queries. Created jira user stories and tracked teh progress via Confluence portal. Assisting Engineers in a scalable and modular network system architecture, with a focus on emerging products and a future transformations. Artificial intelligence (AI) Internet of Things, (IoT) to create a great user experience and creating a unified IT and OSS Architecture Globally. BOTSs are based on teh following technologies, Node JS/API.AI/Dialogflow/IBM Watson and other open software.

Network Operations

Confidential

Responsibilities:

• Hired and mentored employees dat has moved on to leadership positions within teh company.
• Developed Dispatch processes from start up to automation.
• Developed Process Plan for vendor dispatches’ to out of footprint markets.
• Created a quality control and audit plan for core network engineers and field engineers to ensure adherence to standards.
• Handled continuous Infrastructure Project Management of Moves, adds and Changes (MAC) for over 600 IP nodes on teh Global Capacity/GTT network utilizing Six Sigma principals.Project managed equipment installs in data centers and end user sites for SDWAN and Metro Ethernet services provided by GTT.
• Chosen as Employee of teh quarter, when teh company had 4000 employees.
• Oversaw 1/3 of teh total installs for teh company during teh rapid growth years.
• Supervised 26 Central Office Engineers dat maintained teh network and 55 Field Service Engineering Contractors dat completed desk top support of software and hardware, POS upgrades, printer installs and optimized customer network installs along with WAP and LAN installs.
• Directed teh consolidation of space in relay racks, power consumption and HVAC savings, including decommissioning routers/switches and all Central Office equipment involving over 300 nodes.
• Involved with multiple projects for adding equipment, removing equipment and rearranging equipment in a Central Office and data center environment to reclaim space as well as cost savings.
• Project Managed and supervised teh build out of MPLS equipment in New York, Philadelphia and Washington, DC.
• Project Managed installs of VOIP equipment at teh companies VSO’s (Voice serving Offices) along with project managing teh installs of VOIP equipment at end user locations, including Call Centers and retail outlets.
• Managed teh building of Central Office spaces and coordinated with installation Vendors and Verizon on meeting all deadlines.
• Worked with all carriers, IE: AT&T/MCI/Level3/AboveNet/WindStream along with teh regional carriers, IE: Verizon/Fairpoint/Frontier/CenturyLink, to order inter-regional and local interoffice transport, both optical and electric.
• Oversaw teh provisioning and test and turn up of all circuits for additional bandwidth and growth along with cost reduction.
• Coordinated teh provisioning teh ordering, test and turn up of Ethernet/ DS3’s/OC-192’s and DS1’s.
• Managed financial budgets for multiple projects and worked closely with finance department to ensure projects were on target.
• Worked closely with teh Information Technology to ensure successful integration of new soft wear roll outs as part of a SDLC team.
• Engaged teh Six Sigma and Agile principals as part of team building and project management skill set (PMO/PMP).
• Participated in a corporate wide, cross functional team project on PCI compliance and network security, with regards to teh multiple healthcare networks for HIPPA compliance.
• Served as an active member of teh Global Capacity Change management review board (CMRB), which oversees all of teh modifications to teh Global Capacity network, which consists of approximately 2000 nodes on an IP/ATM network.
• Reviewed Methods of Procedure (MOPs) and SOW’s for accuracy to limit downtime and ensured dat teh Engineers in teh field had clear directions on teh network modifications.
• Assisted in all CALEA activities in teh North East Region. (Communications Assistance for Law Enforcement act)
• Engaged with human resources for employee issues and performed midyear and end of year employee reviews of performance and kpi’s and metrics with regards to productivity.

Regional Capacity Manager

Confidential, San Jose, California,

Responsibilities:

• Managed teh capacity of teh DSLAM equipment collocated in teh Verizon Central Offices. Project includes Cards, Pairs, Power, Space and Transport.
• Coordinated with local Covad operations teams and program managers to insure dat Covad has enough capacity to support teh growth on teh network.
• Worked closely with teh carriers to guarantee a just in time install of circuits to provide bandwidth relief at teh DSLAM level and at teh network hub sites.
• Worked with order management for teh provisioning and install of circuits for bandwidth relief and cost reduction management.
• Served as a project manager and field engineer for teh installation of Covad Communications DSL Network equipment in teh Northeast, which required interaction with multiple vendors.
• Installed ATM equipment, Cisco Routers and DSLAM equipment in Central Office environments.
• Performed capacity management functions to guarantee dat teh Covad ATM network was not having any latency issues.

Transmission Manager

Confidential, New York, NJ

Responsibilities:

• Oversaw teh installation of Nokia (Diamond Lane) DSLAM equipment in 125 and growing Bell Atlantic North and South Central Offices.
• Supervised teh installation of Nokia DSLAM (Diamond Lane) equipment in SNET Central Offices.
• Designed and implementation of teh Network Backbone to support Covads growing ATM Network in New York Tri-State Region.
• Installed and maintained teh Cisco BPX in teh Covad “Hub” Sites, turn up and maintenance of all Partner DS3’s and DS1’s, teh timely manner, turn up and maintenance of core network DS3’s and DS1’s along with Ocx.
• Supported teh Field Installation Team for teh turn up of client loops. (DSL Lines)
• Coordinated closely with Bell Atlantic (Verizon) and Lucent to ensure a smooth installation and turn up of teh Covad DSLAM equipment.
• Worked with sales on VPN solutions utilizing DSL Service and handled trouble tickets from teh Network Operations Center.
• Provisioned all network circuits and customer access to icons internet ATM network backbone.
• Acted as a point of contact for sales in developing customer specific applications.
• Managed all MIS functions, including teh conversion of teh Network from a Novell 3.12 to a Windows NT 4.0 network.
• Created a Customer Service Order entry and reporting system dat streamlined teh provisioning process.
• Ordered teh local access and wrote a program to upload orders automatically to service providers.
• Managed teh Installation of PBX equipment.
• Developed teh Telecarrier Services Inc. Local NYNEX Resale project and sales marketing program.