Summary of Experience
- Professional leader offering 30 years of experience in management, product development, strategic planning, and project management. Progressive advancement based on personal and professional growth, and attainment of goals and objectives. Outstanding communication, interpersonal, analytical and decision-making skills. Additional skills include:
- Product Management Strategic Planning Requirements Gathering
- Problem Solving/Analysis Team Leadership Training/Development
- Managing Performance Product Development Process Analysis/Improvement
Product Management Supervisor
Responsible for development and implementation of internet and billing services that improved ease of doing business for our agency and branch partners initiated personal lines product development projects for Homeowners and Personal Auto project team leader or key member of numerous projects for analyzing and gathering requirements for meeting the needs of the business identified processes that improved communications and branch efficiency created marketing campaigns for introduction of new products developed training material for agents and branches conducted training for both agents and branch personnel.
Product Manager Personal Auto and Homeowners products in the new West Central Regional Office, including rate reviews, new product offerings, and communication helped develop workflow, procedures and training for new Regional Office facilitated training for both agents and internal staff assisted in the development of underwriting guidelines and workflow procedures for both Commercial and Personal Lines.
Personal Lines Consultant
Managed all aspects of a personal lines conversion from determining specifications to training and department reorganization provided recommendations for performance improvement developed a means of tracking pricing changes with the implementation of insurance scoring implemented a new hire training program and quality control audit program instituted a Best Practices Committee to review and develop procedures for improving department productivity.
Personal Lines/Small Commercial Supervisor
Led the Kansas City branch through two successful conversions managed a 14 million personal lines book to profitability managed the small commercial business unit worked with the marketing manager to develop Rural Agency Program in Kansas improved operations by utilizing existing agency automation more effectively and monitoring results through agency audits.
Commercial Pricing/Product Manager
Responsible for growth and profitability of large commercial multi-peril business for Farmers Commercial Business unit identified and developed strategic target market programs developed new products, including automation and training worked with Regional Offices on competitive analysis, rate reviews and other pricing initiatives conducted audits of regional commercial departments and made recommendations for improvement developed training programs for regional personnel aimed at improving pricing integrity and competitive analysis.
Research and Development Manager
Developed regional recommendations for personal lines pricing decisions conducted comprehensive research of competitor products established and directed a Regional Pricing Committee developed strategic business plans for the region initiated recommendations to improve Homeowners loss ratio developed competitive analysis worksheet for reviewing different pricing options established territory mapping strategies.
Commercial Underwriting Manager
Responsible for overall profitability and growth of Regional Commercial Underwriting Department developed Farm and Ranch program that was introduced countrywide successfully managed the conversion to ISO rules, forms and rates participated in annual Executive Committee meetings facilitated agency training seminars developed commercial underwriting training program.