SUMMARY:

Progressive executive with 15+ years of experience in large - scale technical environments in IT and AV. Strong background in senior positions involving project management, project analysis, and customer engagement. Exceptional record of contribution to the lifecycle of project development from idea through to implementation resulting in significant improvements. Unparalleled record of delivering projects on schedule and under budget. Skilled at building organizational capacity, demonstrating fiscal responsibility and problem resolution.

PROFESSIONAL EXPERIENCE:

Confidential, Duluth, GA

Program Manager

Responsibilities:

• Maintain program cohesivenesswhile following PMI aligned methodologies to include defining scope, estimating resources, scheduling deliverables, budgeting and managing costs, assessing and mitigating risks, establishing communication plans.
• Implement and Manage project managers, engineers, programmers and technicians.
• Coordinate all procurement and installation of audio-visual systems, integration of data systems, and expansion of network architectures which typically include renovation or new construction.
• Supervise contractor personnel, schedule workflow, and coordinate technical planning, and installation with assigned project managers.

Confidential, Duluth, GA

Project Manager

Responsibilities:

• Coordination and communication between key client and internal Confidential stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle.
• Lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved.
• Manage multi-million dollar project budgets with high profile clients.
• Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account.
• Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy.
• Host regular meeting cadence with necessary internal Confidential stakeholders to ensure alignment with customer needs and strategy.
• Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation.
• Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns.

Confidential, Duluth, GA

Project Manager

Responsibilities:

• Oversee multi-technology installation projects to service a national footprint of multi-site retail customers.
• Provide customer with written and verbal reports, provide up-to-date project status, and attend all customer meetings and conference calls.
• Direct the project from initiation to execution including scheduling, staging, installation and reporting.
• Ensure project completion within established processes including Statement of Work (SoW), installation guides, and staging guides.
• Provide excellent communication between client and progress of the project to ensure that all project expectations are met or exceeded using collaborative tools such as Microsoft Teams, Smartsheets and Quickbase.
• Consistently monitor business project metrics and coordinate with various departments to ensure accuracy of timelines and budgets.
• Serve as liaison between business and vendor engagement.
• Manage Rollout Projects with high profile clients such as AT&T, McDonalds, Regus and Abercrombie & Fitch.
• Kick off and maintain multimillion-dollar pilots and projects using flexible and creative problem-solving skills utilizing high standards of communication with customers.

Confidential, Buckhead, GA

Systems Project Manager

Responsibilities:

• Accomplished IT staff production by communicating job expectations, planning, monitoring, and appraising job results.
• Maintained organization’s effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directed technological research by studying organization goals, strategies, practices, and user projects.
• Completed projects by coordinating resources and timetables with user departments and data center.
• Developed plans for controlling scope and cost regarding new technology implementation.
• Expanded business into new areas, using the latest POS technology, by analyzing requirements, constructing workflow charts, and studying system capabilities.
• Utilize agile and waterfall methodology for software implementation.
• Improved systems by studying current practices, designing modification, and writing improved procedures.
• Work closely with all stakeholders, vendors and internal resources on new center openings and expansions.
• Assisted with engineering tasks such as scripting and patching of POS systems.
• Provided superior customer service and training for end users

Confidential, Atlanta, GA

Implementation Systems Specialist

Responsibilities:

• Led and supported all aspects of systems implementations by defining detailed project implementation plans.
• Diagnosed, researched, and analyzed system issues and needs to develop, track, and report key implementation progress metrics.
• Developed and maintained implementation best practices, document procedures, standards, configuration settings and sequences.
• Identified gaps in functionality and participated in enhancement creation, release, and change management activities.
• Served as a key participant in 50 new store openings and expansion by installing the network, servers, PCs, and printers.
• Increased capacity and power-over-Ethernet capability by upgrading Cisco 2950 and 2960 switches to Cisco 2960S switches.
• Upgraded wireless capability to a system using five Cisco 1130AG access points per location, resulting in greater coverage and speed.
• Increased connectivity speed by configuring Cisco 2821 routers with gigabit Ethernet switch.
• Replaced hardware and software of IBM 4690 POS system at 307 locations, including over 46k HP RP5000 PCs and 600+ HP ML110 servers.

Confidential, Atlanta, GA

Assistant Produce Manager

Responsibilities:

• Provided outstanding customer service by providing a positive customer experience.
• Managed product ordering, stocking, processing, and merchandising according to best practices and department standards.
• Ensured that all products met quality standards.
• Assessed daily work allocation and assignment to employees based on business needs and priorities.
• Created and managed sales reports and work improvement projects.
• Managed product ordering, stocking, processing and merchandising.