SUMMARY

• Program and project management professional with a demonstrated record of directing complex business system implementations.
• Multi - vendor relationship management and new technology introduction. Organized, analytical, goal oriented, self-managing, schedule/scope focused. Domain knowledge:
• CRM, Consumer Data Platforms, data aggregation, vendor integrations, customer mastering
• Master Data Management, customer MDM, product MDM, PIM, data governance
• Commerce mgmt, retail systems, ecom, OMS, omni-channel, CPG, 3rd party marketplaces
• Marketing, campaign management, consumer loyalty, digital 360 integration, analytics
• Product Lifecycle Management, PLM private label, apparel, hard lines, global QA integration

TECHNICAL SKILLS

• Program and project management, scoping, planning, scheduling, budgeting, task mgmt
• Business process re-engineering, facilitating, change management, best practice alignment
• IT strategy & management, RFQ prep, implementations, integrations, migrations
• Extensive PM experience managing remote teams, risk mgmt, escalations, communication
• PMP, Waterfall and Agile methods, SDLC, MS Office, Visio, MS Project, Jira, SmartsheetsImplementations:
• Stibo PIM/MDM, Merkle CRM, SAP CRM, Oracle ORCE, IBM MDM, Siemens PLM
• Integrations: SFCC, Magento, Sterling OMS, Responsys, Experian, SFMC, Custora, Reltio

PROFESSIONAL EXPERIENCE

Confidential, Sparta, NJ

Program Manager / Consultant

Responsibilities:

• Managing multiple brands for new product launches on Confidential Seller Central and
• Etsy.com ecommerce platforms targeting international and US consumers. Developed
• product strategies and marketing campaigns. Coordinated creative content with graphic
• designers and writers. Analyzed market trends, competitive landscape and keyword searchtrends/discovery.

Confidential, Sparta, NJ

Sr. Project Manager

Responsibilities:

• Managed implementation and transition to new CRM CDP customer data platform aggregating data from internal and external sources. Included US and Canadian loyalty programs, point balances and awards.
• Coordinated 3rd party vendor technical integrations for teh business marketing team.
• Overall program manager for both business and IT activities.
• Designed release plans, release schedules and complex implementation sequencing.

Confidential, Long Island City, NY

Sr. Project Manager

Responsibilities:

• Managed multiple projects for North America IT including marketing CRM/CDP Consumer Data Platform, EDI migration to managed hosting solution and Demand Planning platform migration to a 3rd party provider.
• Developed implementation plans, schedules, budgets, status reports.
• Partnered with various IT groups, brand teams, corporate marketing and inventory planning.
• Shiseido Group USA, Rutherford, NJ March 2017 to October 2018 Project Manager / Business Analyst
• Managed multiple project initiatives including CRM, loyalty, campaign mgmt and ESP.
• Managed daily operations for Oracle’s Retail Customer Engagement platform including loyalty and tender card programs, promotions and deals campaign management, customer profiling, POS and ecommerce real time integration.

Confidential, San Francisco, CA

Project Manager / Business Analyst

Responsibilities:

• Managed projects for consumer platforms, customer loyalty and campaign management including MDM customer master data and loyalty card program integration with ecommerce, OMS, service providers, POS and BI data warehouse.
• Implemented best practices with marketing, store operations and financial business teams to align with new system functions.
• Implemented a new CRM system for US brands and stores aggregating data from multiple sources including service providers and internal applications.
• Developed schedules, tracked resources and costs, resolved issues and escalations.
• Facilitated call center user acceptance testing for implementation of SAP CRM.
• Managed Oracle’s Retail Customer Engagement solution implementation with Micros POS.
• Managed implementation of Toys R Us international eCommerce site in Canada.
• Integrated backend systems with Confidential .com hosting partnership for toysrus.com.
• Manage application development, support, portfolio management and quality assurance for teh Toysrus.com division.

Master Data Management

Confidential

Responsibilities:

• Implemented MDM Stibo PIM enterprise solution to centralize all product information.
• Multi-year effort from strategy to deployment including ecommerce, digital assets, ERP integration, store and multi-system synchronization.
• Facilitated business process improvements and organizational transformation.
• Supply chain vendor compliance
• Developed and managed supply chain compliance systems to measure on-time arrival, ship window compliance, carrier routing, ASN accuracy.
• Developed supplier web portal for chargebacks and KPI dashboards.
• Implemented EDI supplier network for basic business documents.
• PLM systems for global private brands
• Implemented and managed global PLM systems for private label hardlineand apparel brands.
• Developed processes to integrate international brand managers, QA testing service partners and 3rd party factories.
• Developed PLM workflows from ideation to purchase order with Siemen’s Teamcenter.
• Global development and support team migration
• Migrated IT application development and maintenance activities from US to off-shore service provider. Coordinated 150 person off-shore presence to support corporate IT projects and support.