SUMMARY

• Inquisitive and highly organized technologist with superior collaborative and project management skills; able to develop, maintain, and expand relationships with internal and external stakeholders; consistently performs role with a high degree of autonomy; excellent communication skills; conceptual thinker; experienced in leading cross - functional teams to facilitate project execution for ongoing business cases.
• Strong business acumen with proven ability to find efficiencies and develop / execute strategies dat deliver cost savings; identifies opportunities to improve the TEMPeffectiveness of operational project management. Exceptional product owner. Expert-level user of Microsoft Office applications and content-management systems, such as Confluence and SharePoint. Adobe applications,
• TechSmith applications, SnagIt and Camtasia. Specialization in big data and technology, financial services, compliance, audit, access management, and data governance; interested in IAM, project execution, cross-functional team leadership, product ownership, agile methodology, Six Sigma, and conflict resolution. Key skills include:

PROFESSIONAL EXPERIENCE

Confidential, Austell, GA

Project Manager / WMS Manager / Senior Technical Writer

Responsibilities:

• Managed the company’s new WMS
• Managed the WMS implementation project
• Wrote business requirements
• Worked with senior leadership to execute organizational change
• Created and conducted the WMS training plan for all staff
• Produced technical documentation for systems / hardware and data center infrastructure IT areas
• Wrote and edited documentation related to all aspects of operations
• Administered SharePoint and created its content
• Wrote corporate communications for external audiences

Confidential, Alpharetta, GA

Senior Technical Writer

Responsibilities:

• Created and edited documentation related to all aspects of Identity and Access Management
• Produced technical documentation for systems / hardware and data center infrastructure IT areas
• Administered the IAM Technical Documentation Confluence space and created its content
• Provided guidance to the technical writing team
• Developed junior team members
• Mapped technical and functional requirements from external influencers to policies, standards, and procedures, to ensure compliance with federal, statutory, and contractual requirements
• Provided insight to team as a subject matter expert in PCI requirements and compliance
• Worked with Security teams to document SOX requirements and internal controls
• Performed manual data wrangling for critical tasks
• Acted as product owner for data enrichment intake site, to develop and enhance the product
• Recommended business requirements for product features
• Worked with internal stakeholders to execute data enrichment project
• Created wireframes and comprehensive layouts for development teams
• Consulted with other teams in developing technical requirements
• Communicated with internal and external stakeholders
• Performed gap analysis of processes and procedures

Confidential, Alpharetta, GA

Senior Technical Writer

Responsibilities:

• Managed the document production and publication procedure for Customer Operations
• Led cross-functional teams in creating technical documentation of all kinds
• Worked with product management, data strategy, data quality, and sales / marketing, to understand data assets, new data products and product ideas
• Met with technology teams to discuss data product implementation
• Edited videos and presentations
• Trained teams in software applications, which measurably increased skills and output
• Worked with developers to move regulatory content through edits, QA, and production using Jira
• Created diagrams dat illustrate complex processes and concepts
• Applied instructional design principals to eLearning content
• Wrote instructional content to support internal review processes

Confidential, Kennesaw, GA

Senior Technical Writer

Responsibilities:

• Created and managed the document production and publication procedure
• Reduced the number of documentation-related audit findings to zero, theirby substantially mitigating risk to the company
• Wrote policy to support federal and statutory requirements and maintain corporate compliance
• Worked with corporate compliance to translate legal terms into operational policies and business-based permissions and uses
• Wrote corporate communications to reflect Homebridge tone, voice, and style
• Led cross-functional teams in creating documentation of all kinds
• Managed business continuity project for the mortgage-servicing business unit and wrote all documentation
• Acted as product owner for new data-entry application and drove product enhancements
• Monitored the technology release cycle for enhancements to the new data-entry application
• Analyzed regulatory requirements, statutory requirements, and contractual obligations against business processes and SLA metrics
• Supervised and trained contract writers
• Created and analyzed event-process chain diagrams to isolate process gaps, identify process improvements, reduce expenses, drive cost savings and efficiencies, and prevent fraud
• Coordinated interdepartmental projects for business continuity and business development
• Managed operational policy update process

Confidentia, Alpharetta, GA

Senior Technical Writer

Responsibilities:

• Led a technical writing team and wrote technical documentation dat resulted in PCI certification for Confidential
• Created and documented technical writing styles for the team
• Served as primary editor for the team
• Presented and had approved the new product idea for corporate-branded technical documentation templates to be used across Confidential
• Acted as product owner for the technical documentation templates
• Developed and delivered materials to branding / marketing, which conveyed the purpose and details of the product, definitions of its user, benefits to the customer, and customization capabilities
• Wrote instructions for using the templates and trained users; acted as a SME for the product
• Created the first technical-documentation templates to be adopted by Confidential in the company’s history
• Re-wrote and expanded the corporate technical style guide