Program Manager Resume Profile
Executive Summary
- Business skilled PM leader with 25 year broad-based experience. IT Strategy, Delivery and Governance
- 19 years Project Management
- 10 years Program Management
- 9 years Project Portfoli Management PPM / Investment Portfoli Management
- 17 years designing, building and leading Project Management Offices PMOs
- 9 years of hands-on PM leadership
- 16 years managing application development projects
- 12 years managing infrastructure projects
- 7 years managing Data Center projects and programs
- 4 years managing Programs for the migration and consolidation of Data Centers
Experience in Project /Investment Portfoli Management tool evaluations/selection/implementation, PPM strategic roadmaps, PM governance and PM methodology for Demand Management, Resource Management, Governance and Benefits Realization / Value Contributions:
Confidential
led a cross functional team t develop an 8M product evaluation project for an innovative hybrid cloud platform and associated products. Led executive team in re-setting the initial product launch strategic roadmap t support 250M revenue from a perfect mouse-trap t a minimal viable product using Business Canvass from the Lean Startup strategy. Defined product strategy and product road-map. Identified market requirements for current and future products working with market research and interviews with customers and partners. Drove a solution set across development teams Dev / Engineering, Marketing, Sales, Operations and Sustainment/Support through market requirements, product design, competitive market analysis and pricing and positioning. Established a framework and roadmap for a PPM tool set evaluation for the PMO
Confidential
developed a strategic PM PM capability assessment and performance improvement Project Portfoli Management roadmap for a 200M portfolio. Provided strategic leadership and guidance on industry Best Practices, Process Standardization, Governance, and Continuous Process Improvements t increase the consistency and repeatability of delivery processes including Invest Portfoli / Demand Management / Product Selection governance and Resource Management and roadmapping. Established a framework for a PPM tool set evaluation for the ePMO, selected Clarity and developed an adoption/implementation roadmap
Confidential
facilitated PM Summit workshops for MBU PM leaders for 2.5 B portfoli t create a common standard on industry Best Practices, Process Standardization, and Governance. Created PM training roadmap for new global Enterprise PM that included investment portfoli and resource management, PPM tool solution strategy/evaluation and implementation roadmapping.
Confidential
as Governance Manager for processes, standards, best practices, metrics, reports and dashboards and driving PM maturity during ERP implementation. Evaluated PPM tools for Investment Portfoli / Project Portfoli Management and Resource Management and Project Governance. Selected and implemented Microsoft EPM /Project Server for 100 users. Reported on project governance and Benefits Realization / Value Contributions t Leadership team.
Confidential
implemented PPM system HP Project Portfoli Management Center in an agile roll out t track projects, eliminate manual reporting. Created Investment Portfoli Management and Resource Management methodology and strategic roadmaps. Led PPM Training for 250 users, configured PPM dashboards and scorecards with KPI metrics / graphics for execs. Led Executive reporting for governance and Benefits Realization / Value Contributions.
Confidential
selected by senior leadership as PM Center of Excellence Lead Technologist t head up a Global Technology Council that evaluated, selected and implemented PPM tools on key accounts, created PPM tool Application Lifecycle Management strategic roadmap and PPM implementation guidelines. Led PM governance standards and roadmaps for global Enterprise PM that included investment portfoli and resource management, PPM tool solution strategy/evaluation and common standards on industry Best Practices, Process Standardization, and Governance.
Confidential
evaluated, selected and implemented Microsoft Project and Portfoli Server PPM t 150 users that included investment portfoli and resource management, Project lifecycle and governance. Created PM governance processes, standards and PM roadmap.
Confidential
on a 350M application portfolio, led PM standards, processes and governance for SDLC, Portfolio, Program and Project Management PPM that included investment portfoli and resource management, Project lifecycle governance. Created PM roadmap that included the evaluation, selection and implementation for Microsoft Project and Portfoli Server.
Confidential
established and led PM for a 24 M strategic transformation with 125 staff and 9 workstreams resulting in 67M top line revenue. Created PPM roadmap and implemented Microsoft Project and Portfoli Server.
Confidential
- established and led PM for a 100 M Data Center Program for a strategic transformation. Created PPM roadmap and PM standards, methods and governance. Evaluated, selected and implemented Microsoft Project and Portfoli Server for 450 users. Led Demand Management, Resource Management and Benefits Realization / Value Contributions.
- Designed and led next generation PMOs. Skilled in factors that contribute toward PM success. Filled the gap between strategy and execution t deliver business value. Achieved scope, cost, time, and quality and stakeholder satisfaction.
- Significant domain experience in: IT Strategy and Governance, PPM Governance, Org Design, Portfoli Management and Value Management, Strategic Alignment, Resource Management, Risk Management and Performance Measurement.
- Integrated broad-based business disciplines and operational experience int high velocity PMOs.
- Deputy Director on 100M IT program with shared P L responsibility.
- Planned and led short-term projects t complex, strategic multi-phase, multi-year programs across multi-business units.
- Spearheading Business Transformation through hands on leadership, sourcing, metrics org design, and global IT management.
- Strategic Planning and Alignment of Programs and Projects t strategic Business Goals
- Strategy Execution through Project Portfoli Management
- Developed Operating Models and Organizational Transformations
- Management of Change Leadership / Organizational Change Management OCM
- Business Process Reengineering, Continuous Process Improvement, process modeling and Organizational Best Practices
- Business Architect, Transformation Strategist and Performance Management expert.
- ITSM, Lean Six Sigma, TQM, BPR/Process Reengineering/optimization, PPM project/application rationalization, platform migration, change and risk management, Data Center Ops/infrastructure/networking, applications and EA.
Confidential
PMI Contributor t the Standard For Portfoli Management, 3rd Edition
- Startups, critical situation turnarounds and recovery shut downs, assessments and audits, change agent and efficiency expert, Business Case, SOW/contracts, SLAs, Strategic Plan Alignment, Project Portfoli Optimization, Performance Metrics Controls, full SDLC, Scrum, Kanban, Agile / XP, RUP, SOA, OOD, UML, CMMI level 5 KPAs, APCQ, and requirements management.
- Consistently delivered strategic IT/Business Solutions and outsourced Services on time, on budget, with quality using onshore offshore teams and high client satisfaction ratings involving: processes improvement, Innovation new products, services and processes , Cost reductions, Target markets more effectively, Analytics and business intelligence, Consolidations, Workforce effectiveness, Regulation reporting and compliance, Managing change and new sources of competitive advantage.
- Engagement Management - selling, developing and delivering PM and IT solutions.
- Business development / acquisition opportunity qualification, solution design, account planning and alignment customer relationship management / satisfaction margin management support / profitability 80 billable resource utilization proposal development t 14B, growing teams, managing utilization, forecasting, hiring, and mentoring.
- Managed team in selling 5M projects solutions annually. Managed services and solution delivery, account transition and start-ups, engagements, Data Center operations, and resources. Experienced in: outsourcing BPO, HR and IT hosting, web, cloud, apps Merger, Acquisition, Divestiture and Outsourcing MAD transformations system integrations and innovations.
- Big 5 contractor for PWC, E Y, KPMG, BAH, Sogeti Cap Gemini , Laventhal and Horwath.
- Served on multiple non-profit Board of Directors and corporate committees.
EXPERIENCE
Confidential
Executive Director, PM PPM Consulting
Led strategic consulting for designing PMOs and PM best practices where business as usual is not a viable option. Developed business architecture and org designs for PM and governance for mergers, acquisitions, divestitures and outsourcing. Consulted on IT and PPM Governance including PM assessment, establishment, maturation applications portfoli rationalization, project portfolio, platforms, infrastructure and IT alignment with business strategy.
Confidential
led a cross functional team t develop an 8M product evaluation project for an innovative hybrid cloud platform and associated products. Led executive team in re-setting the initial product launch strategic roadmap t support 250M revenue from a perfect mouse-trap t a minimal viable product using Business Canvass from the Lean Startup strategy. Defined product strategy and product road-map. Identified market requirements for current and future products working with market research and interviews with customers and partners. Drove a solution set across development teams Dev / Engineering, Marketing, Sales, Operations and Sustainment/Support through market requirements, product design, competitive market analysis and pricing and positioning. Established a framework and roadmap for a PPM tool set evaluation for the PMO
Confidential
developed a strategic PM PM capability assessment and performance improvement Project Portfoli Management roadmap for a 200M portfolio. Provided strategic leadership and guidance on industry Best Practices, Process Standardization, Governance, and Continuous Process Improvements t increase the consistency and repeatability of delivery processes including Invest Portfoli / Demand Management / Product Selection governance and Resource Management and roadmapping. Established a framework for a PPM tool set evaluation for the ePMO, selected Clarity and developed an adoption/implementation roadmap
Confidential
facilitated PM Summit workshops for MBU PM leaders for 2.5 B portfoli t create a common standard on industry Best Practices, Process Standardization, and Governance. Created PM training roadmap for new global Enterprise PM that included investment portfoli and resource management, PPM tool solution strategy/evaluation and implementation roadmapping.
Confidential
Governance Manager for processes, standards, best practices, metrics, reports and dashboards and driving PM maturity during ERP implementation. Evaluated PPM tools for Investment Portfoli / Project Portfoli Management and Resource Management and Project Governance. Selected and implemented Microsoft EPM /Project Server for 100 users.
- For GlobalCare healthcare clearing house , Lean Six Sigma Leader led Data Governance improving quality between trading partners provider networks, Insurance Agencies, and subscribers , decrease transaction cycle by 30 , reduced cost by 25 and increase bottom-line revenue by 15 . Implemented Microsoft Team Foundation Server.
- Innovation / Change Leader - tearing up the playbook on creating business value and making a real investment in organizational change. Shattered the status quo. Transformed Best Practices t Next Practices. Standardized economies in the execution of projects.
- Agile Product Owner. Streamlined SDLC using Kanban Lean. Identified and eliminated bottlenecks that reduce productivity. Scrum product development, prioritized / sequenced Backlog, led Sprint Planning / Sprint Reviews, Agile Methodologies, Rapid Prototyping, Test-driven Dev, streamlined role-to-role handoffs / continuous delivery
- Led OCM, built continuous improvement capability and defined a Critical t Quality metrics monitoring initiative for IT Process and Controls resulting in 38 cost reduction and 72 error reduction.
- For consumer app dev group, implemented a Quality Delivery framework: Compliance, Standards, Checkpoints, and Analytics that prevented SDLC defects. Implemented quantitative methods t determine capacity t deliver work and increased forecast accuracy
- Lean Six Sigma Continuous Improvement Leader / Transformation Manager forworkflow redesign, process defect elimination, competitive benchmarking, performance metrics development, data collection t improve the economics and quality of operations
- Conceived and launched an initiative t drive process excellence, statistical modeling with predictive resource analytics.
Confidential
Senior Manager, PM Project Portfoli Manager
- Recruited for Senior Manager of PM role t build a PM from scratch with a global portfoli of 120 projects valued at 75M delivering 250M in value. Implement Portfoli Value Management and governance.
- Increased project delivery rate by 50 first year and 120 second year using Lean 6 Sigma TOC
- Owned IT Project Management PMO, PM methodology and PM Best Practices. Led 18 PMs, grew PM 250 .
- Established PMLC and SDLC methods for test driven development for iterative / agile and waterfall.
Implemented PPM system HP Project Portfoli Management Center in an agile roll out t track projects, eliminate manual reporting. Created Investment Portfoli Management and Resource Management methodology and strategic roadmaps. Led PPM Training for 250 users, configured PPM dashboards and scorecards with KPI metrics / graphics for execs.
- Owned Project Portfoli Management
- Portfoli Roadmap
- Demand Management / Prioritization Project Pipeline
- Portfoli Gating / Financial Management
- PPM and Delivery Governance
- Risk Issue Management
- Portfoli reporting
- Resource Management
Accomplishments
- Within 3 months, established a formal Investment Review Board of executives t optimize projects investment and prioritization.
- Chief enabler of what IT can accomplish - enabled visibility int Resource Management and Resource Capacity Planning.
- Designed and maintained a visual representation of IT's demand vs. capacity t set business expectations on what work load IT could undertake and schedule when the work could be performed.
- Ensured Portfoli Management adoption and Governance t improve value and optimize IT resources. Ensured the portfoli is aligned t business strategy by ensuring all projects support strategic objectives of the leadership Balanced Scorecard and KPIs.
- Establish a reporting process - detailed project reporting t Executive Leadership Team, CI and Customer Management.
- Developed and reported metrics KPIs that allow measurement of the portfoli and provide insight int areas needing attention.
- Delivered Resource Management, Financial Management, Time Management, and established PMLC.
- Management of Change - Led teams including oversight of business transformation activities.
- Business Architecture - developed Operating Models aligning views of IT Strategy, Org Design, Capabilities, Processes, Knowledge Management.
- Project delivery improvement of 80
- Project budget overruns were reduced by 66
- Reduced timelines by 50
Confidential
PM Program Manager
- Grew Program and Project Management, IT Strategy and Governance consulting 124 on a 18M P L.
- Project/Program Management Doctor provided analysis and PM Strategy based upon best practices drove PPM health assessments PM assessments and roadmaps. Support individual projects in project governance, management and benefits realization.
- Provided PM and PMP training and PM Director coaching.
- PM Assessments, Design, Setup, Operation and maturity.
- Project and Program Planning, Assessments and Reviews.
- Project Portfoli Management - Planning, standardization, business case development, prioritization, approval, reporting and initiation. Measure risks, resources, ROI and Costs for slated projects t determine trade-offs and priority.
- Project Startup Facilitation and Project Turnaround Management.
- Led Wal-Mart 19M turnaround program. Restructured Program Planning and Controls on a complex program 26 sub projects that was re-started four previous times with cost overrun of 200 and a schedule overrun of almost 70 . Team of 75 on 9 workstreams with 23 projects. Restructuring included a program heath check, identified and fixed broken processes, and incorporated industry standard best practices. Managed a Clarity schedule for 150K hours for 55 FTE and additional 100 offshore resources.
Led PPM tools vendor selection for Cox Communications. Evaluated PPM tools for Investment Portfoli / Project Portfoli Management and Resource Management and Project Governance. Designed and implemented best practices on PPM Governance for Work intake, Investment Prioritization/Portfoli Selection/Optimization, Demand Management, Resource Management, Budget and Scheduling Management, Strategy Alignment, Benefits Realization and Governance.
Confidential
Senior Program Manager / Global Program and Project Management Capability PM CoE
Recruited int a staff position in a global PM Center of Excellence as second in command. Provided experienced leadership t optimize the 17.9 M PPM investment and mature PM Quality Management standards. Improved delivery execution and project success rates. Led PPM Process Management capabilities' benchmark study, career path and training curriculum as well as, assessments, gap analysis business process re-engineering roadmaps for several accounts.
Accomplishments
- Led global PPM Community of Practice 5K PPMs.
- Saved 40M by providing litigation support on troubled programs by providing negotiation and conflict resolution.
- Saved 27M by reducing labor costs of BAs and PMs on accounts for CO and VP of Global Application Services.
- Selected by senior leadership as PPM Capability's Lead Technologist for Global Technology Council.
- Chaired the Global PPM Forum, steering committee of 26 PPM leaders for PM standards and Best Practices.
- PPM Capability's Lead on Application Lifecycle Management integrating EDS/HP PM tools lifecycle roadmap.
- Introduced Podcasting as a Best Practice for Communication, resulting in more timely and effective communication.
- Conducted Six Sigma Risk Management research study on why projects fail.
