SUMMARY

• 20 years of business, insurance, marketing, financial, sales and technical management in the IT industry performing various roles including technical support, process from a service delivery perspective, and a project manager of both technical and non - technical projects, My high level skills include the following:
• Excellent written, oral, & presentation skills plus strong conflict management experience
• Proven ability to establish and maintain client, interpersonal, business, supplier & personnel relationships
• Able to efficiently handle multiple tasks/projects simultaneously and cross functionally
• Highly knowledgeable in Quality Management concepts and standards
• Familiar with software development methodologies such as ITIL & SDLC.
• Excellent process development and program management office skills
• Highly knowledgeable in business concepts and organizational structures
• Highly organized, flexible, responsible, very energetic, enthusiastic, and motivated
• Substantial leadership experience with organizational structures, matrix & direct management
• Microsoft Certified Technology Specialist in MS Project & MS Project Web Access / Project Server 2010 & 2013Proficient in MS Office products and familiar with numerous other software packages, such as SharePoint, FrontPage, Visio, MS Outlook, Access

PROFESSIONAL EXPERIENCE

Confidential

Enterprise Project Management

Responsibilities:

• Managed a project for the Special Investigations Unit (Fraud/Abuse) to create data streams for Encounters, Claims & Pharmacy data for Medicaid and Medi-Cal with Health Care Fraud Shield, Claris, & Optum Vendors.
• Created a Program for an EDIFECs upgrade project with the Business Planning Team.

Confidential

Project Management Office

Responsibilities:

• Successfully implemented PMO Methodology to remediate/close Audit findings for the Enterprise Data Management Team.
• PMO Methodology included activities with Clarity/Enlighten project management tool to manage IT project initiatives
• At BNP they had gaps in their data management as new technologies and digital workflows have been introduced, their processes could not pass audit
• Analyzed and created new processes and trained BNPs permanent staff on those new processes.
• The methodology and adoption were very much a digital type roadmap.
• Going forward the data and processes will be cloud based for audit purposes

Confidential

Project Manager

Responsibilities:

• Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, business liaison / stakeholder management, project delivery, post implementation review and project close out.
• Partnering with project sponsor to define project objectives, scope, schedule, and budget.
• Establishing business requirements, project charter and plan, including success criteria, as needed.
• Overseeing the evaluation of business and system requirements and project related research on business and technical trends and dependencies.
• Leading and directing project teams to meet project objectives. Reviews, evaluates, baselines and executes project plans, schedules and budgets.
• Managed initiatives with the Marketing Business Unit including enrollment portals, rating engines, NASCO claims systems, and Infomatica.
• Successfully completed Pathways to Leadership Program.
• Responsible for a variety of projects at BCBS, managed multiple projects relating to portals.
• All portals have to be available and working 24/7 with total customer availability be that mobile or computer.

Confidential

Project Manager

Responsibilities:

• Successfully Marketed and Secured Project Web Access Business solutions to Influenza Coordination Unit (ICU) and Chief Information Officer (CIO), Extremely Drug Resistant Tuberculosis Action Team, (XDRTB), American Reinvestment and Recovery Act 317 Initiative (ARRA 317), Prevention and Public Health Fund, (PPHF)
• Effectively managed Program Management Office for the ICU on the Pandemic Influenza Project, XDRTB, ARRA 317 & PPHF Initiative utilizing Microsoft Project Web Access and Share Point for the collection, management, and analysis of data; and assisting in the development of project management data analysis protocols, procedures, and guidelines
• Trained Pandemic Influenza Taskforce, XDRTB, ARRA 317, PPHF Team Members on using Microsoft Project Web Access and Share Point
• Successfully managed scope using a project change control system (Health and Human Services Enterprise Performance Life Cycle Framework
• Efficiently managed and coordinated project schedule at Program Office level across a matrix team of a 100.
• Productively conflict managed and escalated issues to PPHF, ICU, XDRTB, ARRA 317, & PPHF Initiative Leadership teams.
• Successfully managed Microsoft Application Server Infrastructure
• Received Two Awards from the Centers for Disease Control and Prevention for Exceptional Service and Excellence in Program Delivery.

Confidential

Program Manager

Responsibilities:

• Administered and Designed SharePoint Web Sites for Business Units using Front Page
• Successfully managed a SAP Upgrade Project from 3.1 to 4.6c which included migrating users from JD Edwards to SAP
• Supported an array of technical and infrastructure support functions associated with managing a highly available (SAN), customer focused Information Technology environment using ITIL Methodologies