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Program Manager Resume

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SUMMARY

  • Seasoned IT Manager, Program and Project Manager wif 15+ years of experience wifin a broad industry profile including finance, insurance, healthcare, manufacturing and energy.
  • Medicaid Title XIX/ Medicare/Commercial Health Insurance.
  • Implementation, integration and conversion of multi - State Medicaid systems.
  • Medical Policy and claims processing involving ICD-9 and CPT-4 integration.
  • Medicaid claims fraud detection and reporting utilizing ICD-9, CPT-4 and other claim information.
  • Natural leader wif very strong interpersonal skills, and superior written and presentation skills.
  • Expert in leading large matrixed teams and turning around troubled projects.
  • Practiced at communicating complex technical concepts to business stakeholders.
  • Lateral thinker and creative problem solver focused on business goals and results.

KEY STRENGTHS

  • IT and technical program/project management.
  • Product, relationship and comprehensive program management.
  • Project budget and schedule management.
  • Superior communication and organizational awareness.
  • Very large scale IT and telecommunications implementations.
  • Software and system integrations.
  • Business System Analysis and design.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Coordinating projects in the commercial business portion of a major medical insurer’s business model.
  • Customer facing stakeholder responsible for the coordinated activities of relevant project efforts, and ongoing client satisfaction.
  • HIPAA and ICD-10 conversion efforts
  • Organization impact analysis surrounding Level I and Level II compliance testing.
  • Gap analysis and gap mitigation planning/execution through Level I compliance testing wif 5010 transaction set.
  • Planning and developing 4010 and 5010 parallel and system test plans
  • Coordination planning wif relevant partners and vendors (EDI Clearinghouse, Billing etc)
  • Planning final phase of 5010 cutover and training/documentation requirements.

Sr. Project Manager

Confidential

  • Led integration project for IT, Purchasing and Employee systems for 75 companies in 50+ locations across North and Central America and the Czech Republic.
  • Negotiated contract of custom implementation of ADP payroll software resulting in savings of over >50% of initial estimate.
  • Led the migration to new ADP HR, Payroll and Benefits systems. Coordination of internal resources against ADP timeline was critical. EV3-EV5.
  • Led manufacturing improvement project to increase capacity of manufactured rail cars.
  • Managed technical staff of 20-25 subject matter experts.
  • Full product lifecycle management from inception through customer validation.
  • Successfully converted and integrated 50+ sites in North and Central America.
  • Conversion and implementation of $5M Digital Medical Record System for KP Dental.
  • Led business and technical requirements definition process which uniquely included dentists, medical staff and local union representatives.
  • Developed tools and methodologies to support eCommerce and patient communication.

Confidential

Sr. IT Project Manager

Responsibilities:

  • $6M manufacturing design and engineering project targeted at re-designing truck components related to logistics and transport.
  • Project required superior negotiating and business analysis skills due to the highly matrixed nature of the organization
  • Significant interaction wif Executive leadership (CIO, COO)-led regular presentations to senior management regarding project status and deliverables
  • Very large development and deployment of Corporate Telecommunications Systems to support eCommerce tools, and migration of HR systems (Payroll and Benefits).
  • Led Data center integration and management for 500+ physical sites in 6 countries in partnership wif major automotive manufacturers including Toyota, GM, and BMW.
  • Leveraged strong communication and leadership skills to determine technical requirements wif partners (e.g. CISCO, QWEST), customers and users.
  • Conducted technical overviews and walkthroughs wif engineers, managers, directors, and CIO's.
  • Worked wifin the corporate PMO and provided all-phase IT program/project management (Definition, Planning, Development, Test, and Deployment).

Confidential

IT Project Manager

Responsibilities:

  • Large scale conversion and integration of new Natural Gas customer information system.
  • Database and record type conversion - converted from address based to customer based.
  • Custom programming and DB conversion efforts.
  • Coordinated phased testing, implementation and go-live efforts.
  • Successfully converted 1.5M customer records and transitioned to new system wif no system downtime.
  • Development of new custom gas/oil excise tax and accounting system.
  • $2.5M project sponsored by several oil companies that included dynamic and changing requirements throughout.
  • Complexities included ongoing coordination wif County, State and Federal agencies.
  • Worked closely wif oil and gas industry experts to facilitate efficient design and development.
  • Drove to on budget, on time project completion, and software was subsequently sold to other oil/gas producers.

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