OBJECTIVE:

• Ten plus years of experience in PMO design and execution. Fifteen plus years of experience in Program/ Project management; a strong track record in leading teams and delivering projects on time and within budget. This was supported by the professional proficiencies and experience as follows.

TECHNICAL SKILLS

• Program and Project Management
• Project Governance
• Project Methodology
• Budgeting and Forecasting
• Project Planning
• Process Improvement

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager

Responsibilities:

• The projects listed below is not an exhaustive list of projects rather a representative sample. I typically managed on average four to five projects at a time with varying degree of scope and complexity and at varying project phases.
• As Program & Project Manager my responsibilities included but was not limited to: Issue, risk, and dependency management Schedule, financial and resource management Management of stakeholder communication, reporting and project status Project delivery and Methodology compliance
• Migration of Confidential Energy's bill processing from a 3rd party Pinnacle to Confidential inhouse solution (Document Presentment). This required a temporary interface from Banner to Confidential bill print processes.
• Delivered the Digital Move project that created a self - service website for customers who need to start, stop or transfer their gas service with Confidential . The application runs on Force.com and submits requests to Confidential via DataPower.
• Replatformed the SABRIX OneSource tax engine used by Confidential to calculate the taxable amount of sales and services.

Confidential

Lead the implementation of annual

Responsibilities:

• Deployment of the Common Authentication Framework project that implemented the infrastructure, software, and critical functionality to achieve simplified sign-on for existing users.
• This aligns with Confidential 's long term business initiative to build a common set of security services that all customer facing applications can leverage collectively known as the CAF.
• These services standardized items like authenticating users, changing/resetting passwords, registering new users, and for integrated applications can provide a centralized administration interface for Customer Support Representatives (CSRs).

Confidential

Sr. Project Manager

Responsibilities:

• Delivery of the Cost of Goods Sold (COGS) project that reduced data redundancy, streamlined processes and leverage existing Tibco EMS infrastructure as a communication mechanism between the resulting components. This project set the future architectural strategy for market data and other projects by creating shared components and infrastructure as well as demonstrated how to best leverage existing infrastructure.
• Delivery of the nMarket application Oracle 11g database upgrade project. This project enabled continued support of the nMarket application instances by Ventyx and the ability to receive new releases of existing nMarket products.
• Delivered the Intra Book Trade (IBT) project that automated the manual entry of trade into Allegro. Delivery of this project reduced human error within the process, reduced the deal entry time from 6hrs down to minutes, and enabled security and audit features.
• As project manager accountability included but was not limited to: Issue, risk, and dependency management Schedule, financial and resource management Management of stakeholder communication, reporting and project status Project delivery and Methodology compliance

Confidential

Business Manager

Responsibilities:

• Owned the program and project management governance process that enforced standards and best practices
• Tech lead for audit, SOX, and Operations Risk Management functions which ensured internal and regulatory compliance
• Provided work breakdown structures, schedules, resource, cost, and budget plans support that enabled effective delivery
• Managed portfolio dependencies and cross integration that reduced delivery silos and misalignment of expectations
• Supported the portfolio's risk and issue management processes and procedures
• Managed the preparation of progress reports, standardization of reporting procedures and the monitoring of overall project performance
• Designed the portfolios financial forecast and metric reporting tools and implemented sustainable process that enabled dynamic reporting and accurate cost projections
• Coordinated overall Commodity IT portfolio budget/financial forecast process that drove the portfolios initiative and business as usual cost projections and management thereof
• Designed, implemented and streamlined the requisition and vendor processes providing structure consistency and governance
• Served as a subject matter expert for the SharePoint and MS Project Server implementation

Confidential

PMO Architect/ Delivery Lead

Responsibilities:

• Managed day to day activities and work product of five direct and ten indirect resources
• Managed integrated program master work plan comprised of two releases, seven work streams and three external projects; implemented custom processes and tools that ensured schedule and effort accuracy; reconciled variances against detailed baseline commitments and estimates
• Architected and managed grass - root processes and procedures for gathering and reporting consolidated program metrics and schedules; developed processes and complex tools that promoted timely and accurate time & expenses reporting; coordinated initiatives to identify and overcome root causes for metric/schedule variances
• Developed, implemented and managed the program-wide process for capturing program risks and issues; tailored these processes to fit a fast pace dynamic environment that thrived on collaboration and communication Developed and maintained the programs resource master plan that effectively drove all financial cost projections; designed custom reports that enabled program leadership to understand resource demand and make informed decisions
• Developed and implemented the processes and procedures for the programs change control process and served as project change implementation coordinator
• Implemented cross-program dependency tracking, metrics reporting, and schedule integration tools and processes; this provided program leadership visibility to proactively manage the programs schedule
• Lead the Quality & Process Improvement program based on the Capability Maturity Model Integration (CMMI); ensured Shell PDF and other key standards and best practices were being leveraged and followed Managed programs billing/invoicing processes and activities that reduced vendor receivable cycle time and increased the programs ability to manage cost accruals and invoice accuracy
• Managed Confidential 's revenue and financial forecast; increased controllable income percentages and forecast accuracy
• Delivery Project Manager for the Deployment Team responsible for the delivery of project management functions across functional areas (cutover, conversion, data cleans, and training) including but not limited to: schedule, issue, risk, resource, budget, & quality management; directed the PM effort for the seven functional leads and co-leads

Confidential

Experienced Manager

Responsibilities:

• Delivered multiphase/site re - platform of the Confidential Warehouse Management Application to Confidential Extended Warehouse Management 9.0. RF Data Collection and XPS small parcel shipping solution were also a part of this Program deployment.
• Re-platformed the mainframe-based invoice and correspondence system to OpenText Document Presentment software. Interface the new system to Confidential for the composition, formatting, and delivery of invoices and customer correspondences. I also implemented a PDF archiving solution along with delivery to the customer's web portal.
• Delivered the architecture, installation, and configuration of Quest Authentication Services (QAS); Quest Privilege Manager for UNIX (QPM4U); Quest Change Auditor for AD (CAAD); Quick Start deployment of Quest Total Privilege Access Management (TPAM).
• Delivered a redesign of the Confidential natural gas invoice for all districts to improve the customer experience, drive call deflection, improve cash performance, and outline an end to end invoicing process.