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Systems Consultant Resume Profile

Experience Summary:

  • Senior IT leadership experience in eCommerce, Retail, Logistics, Financial Services, Banking, DoD, Healthcare
  • Project, program and portfolio management successfully delivering large complex strategic initiatives
  • Broad IT management of teams direct staff covering all aspects of the systems development life cycle, production support, operations, and process management
  • Capital budgeting financial management experience with multi-year, multi-million dollar programs organizations
  • IT organization startup, transformation turnaround experience
  • IT process management, design implementation experience including CMMI, ITIL, PMBOK

Employment:

Confidential

Enterprise Project Manager This role is a program manager position responsible for eCommerce and Supply Chain initiatives. The eCommerce initiative is an implementation of Oracle's ATG and Manhattan's OMS across five brands. This multi- million dollar program is a multi-year initiative to enable a strategic growth objective for the company. I oversee multiple project managers and work closely with a large project team including numerous vendor partners to support implementation on an aggressive timeline. In the area of supply chain, I recently completed the implementation of a strategic multi-million dollar sourcing project to implement TradeStone Merchandise Lifecycle Management for ascena global sourcing. The project was implemented on-time and under budget.

Confidential

Vice President of Information Services This position reported to the Chief Operating Officer and was responsible for development and maintenance of the technical infrastructure including all HealthSpot kiosks. The scope of my Information Services organization included data center, network, service desk, desktop, server, disaster recovery, database management, release management and all technical vendor relationships Expedient, Dell, Arrow, Microsoft, Oracle, etc. . Position also included responsibility for logistics, technical kit build out and installation, HealthSpot station installation, maintenance and support. Projects included build out and hardening of all environments, RemedyForce implementation, client implementations, and software releases.

Confidential

eMarketplace Product Lead This position reported to the CEO of Znode. My responsibilities included the development and management of the eMarketplace ecommerce IT product team of 50 team members working in an Agile, on-site/offshore development and support model. eMarketplace is a national eCommerce website catering to local market communities in multiple countries. This leadership role involved product delivery and production management of key strategic product management roadmap initiatives. We implemented six releases in six months and doubled our team size. The development environment is Microsoft .Net, CSS, Javascript, SQL Server, IIS, Lucene, Solr.

Confidential

Program Manager Position was responsible for the management of project managers and project staff, vendor and financial management and delivery of projects in the Supply Chain Program supporting Enterprise Planning, Merchandising, Allocation, Warehousing and reporting. The program had eleven funded projects for this fiscal year, three of which were multi-year projects. Projects included implementations of JDA, SAS, custom developed software. Methodologies followed include Agile and Waterfall.

Confidential

Consultant - Senior Program Manager - Position was a short term contract position with a leading retailer with responsibility for a key infrastructure program initiative supporting store systems. Position involved oversight of multiple project managers and included telecommunications upgrades, POS upgrades, mobile POS, in-store wireless, and tablet PC technology implementation.

Confidential

  • Senior Manager IT Operations - This was a newly created position within Abercrombie chartered to focus on global production management and the related disciplines of Change, Incident, Problem Quality Management. I was responsible for multiple teams including Data Center Management, Network Operations Center NOC , Enterprise Batch Scheduling CA , and Store Systems Conversion Support. My team also supported our HP suite of tools including Business Availability Center, Sitescope, Quality Center, Loadrunner, and Quick Test Professional.
  • Senior Manager Merchandising Systems My team implemented Oracle's Retail Merchandising System RMS v13, in two releases in a total of fourteen months. The implementation was global and supported international stores and logistics operations. Required delivery dates, budget and scope expectations were met. This multi-year program included custom development and core package implementation. Modules included Purchase Order, Price Management, Sales Audit, Stock Ledger, Business Intelligence, and many others. I managed engineering deliverables from requirements through testing following an Agile development approach. My team included both internal and contract resources 60-100 team members using an on-site/offshore model. The team was cross-functional and I had leadership interaction with other key systems to include Planning, Warehouse Management, Transportation, Vendor Management, Allocation, EDI, and PeopleSoft.

Confidential

Director of IT - Position required acting in the role of company CIO and position reported to the CFO. Initiatives included network modernization, Voice over IP, retail store technology refresh, POS evaluation, BI implementation ERP evaluation. Position included management of staff, customers, vendors, financials, projects, process improvements, methodology, help desk operations, and data center operations. The 400MM retailer began Chapter 11 preparation in December 2007.

Confidential

Director

  • IT Applications Position reported to AVP Enterprise Internet Program. IT Director was responsible for development and support for the primary company consumer website, Nationwide.com. Responsible for the entire IT relationship with Corporate Marketing and with business partners across multiple business lines. Position required financial responsibility for 18 million budget, resource forecasting, demand management, expense management, and cost recovery. Managed all Architecture, Development, QA Systems Analysis groups. Additional duties included product management of web content management - Documentum web metrics/analytics tools.
  • Division Manager Position reported to Systems Officer, Nationwide Financial Interactive Media Web Development organization. Directed strategic sales channel web applications development and support. The position was responsible for the management of 15-20 direct reports performing Agile web development, application support, and content management for the Sales and Service Center applications. Personnel managed included the management of project managers, architects, quality analysts, and developers.

Confidential

  • Technology Program Manager Process Manager in Technology and Operations T O Project Office. Position reported to Director, PMO. Responsible for process governance and process improvement initiatives related to the systems development life cycle. Assigned to serve on the Architecture Improvement Task Force, Approval Process Task Force, and also named as the enterprise program management lead for the Operational Risk Management initiative. Point of contact for Production Assurance related process integration initiatives.
  • Infrastructure and Operations Manager - Served as manager responsible for Enterprise Midrange operations functions of change management and document repository management Microsoft SharePoint Portal Server supporting multiple business units including Windows, Unix, Storage, Internet and Production Control operations groups. The organization supported contained over 200 technologists.
  • Technology Project Manager Working in the Investment Management Group, I was responsible for the process architecture and quality assurance functions. I managed initial Capability Maturity Model-based quality implementation effort. Responsible for the policy, plan, process and procedure implementation training with internal desire to achieve CMM levels 2 3. I also managed a small QA team focused on regression testing of applications and configuration management duties.

Confidential

Program Manager - Project/Program Manager in the Limited Technology Services PMO. Position involved active consulting on numerous simultaneous project engagements as well as management of customer relationships with Finance, Victoria's Secret Stores, and Express Men's Stores. I provided software process improvement guidance and methodology development in the areas of IT governance, project management, metrics and configuration management.

Confidential

Director

  • Availability Management Position reported to VP Computer Operations. Responsibility for enterprise change management, impact management, problem management availability management. I was responsible for chairing a daily problem resolution change management meeting at the enterprise level. I was also responsible for service level management development, reporting and automation as well as budget management 130 million.
  • Division Manager - Planning Project Integration - Division Manager in a Nationwide Financial Systems support function leading application architecture, data architecture and database services DB2 Oracle , application configuration management, quality assurance testing , and release management. Accountable for 3 million dollar budget and a Division of thirty-four people including three managers and a team lead in four operating units.
  • Unit Manager - Applications CM Managed an application programming team and environmental support unit providing CICS, COBOL, Assembler, Smalltalk, Middleware, and Desktop support. This unit supported a 30 million multi-year effort to implement CyberLife as a new Y2K Life insurance platform.

Confidential

Senior Systems Consultant

Responsible for establishment of application support and help desk functions for major Retail Banking call center project using predictive dialers in four geographically dispersed locations. Project Management responsibilities included maintaining overall project schedules for all tracks of the project including release management functions for vendor releases.

Confidential

Computer Specialist, Supervisory Computer Specialist - Supervisor over Desktop/Mid-Tier software development.

Program Analyst/Supply Systems Analyst - Served as the Lead Project Management Analyst in three different Project Management Offices in the areas of Contract Administration, Material Management, and Budgeting and Accounting.

Confidential

Junior Associate - Entry level position in textile production management.

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