SUMMARY

• Supervised 15 employees in 2021
• Improved dollars and percentages of revenue by 20% in 2021
• Reduced labor costs by more TEMPthan 15% in 2021
• Customers retained wif excellent service in 2021
• Ranked in top 5% of employee performance for 5 years running
• IT project manager and strategic leader wif 15+
• Years of measurable results working independently and managing teams to improve quality and customer experience.
• Customer focus for tangible business value through active listening.

TECHNICAL SKILLS

• Information Technology
• Project Management
• Measurable Results
• KPI's
• Extensive Background
• Agile Project Management Methodology using Jira
• Confluence
• Bitbucket
• Slack
• Computer Software Development SDLC
• SAAS
• Python
• Java
• Project and Team Leadership
• Servant Leadership
• Meeting Facilitation CO and Distributed Teams
• Vendor Management
• Analytical Process Management
• Communication
• Time Management
• Scope Management
• Risk Management
• Partner Management
• RFP Contract Negotiation
• Training Delivery
• Customer Experience UX Professional
• Contracts and Documentation
• Creative Problem Solving/ influence
• Work Flow Process and Agreements
• Service Process Design

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Austin, Texas

Responsibilities:

• Working in an agile project environment on a PAAS (platform as a service) project as well as onboarding several applications via containers onto the platform.
• My role as project manager is working in tandem wif a scrum master and
• 14 other developers to modernize the platform, prepare special operating procedures and technical documentation to assist application onboarding.
• Meeting facilitation and daily stand ups using the Jira kanban board to get inside onto daily activities.Holding several conference calls wif potential application wners to discuss onboarding the platform.
• The tools used in this PAAS are the Confidential /RedHat toolstack, QUAYTurbonomic, Openshift, MongoDB, AWS, Azure, Jira, MS Teams, Outlook.

Project Manager

Confidential, Orlando Florida

Responsibilities:

• Working in a hybrid Agile project environment on several infrastructureprojects.
• My role as a project manager is to collect user stories, conduct daily stand ups, create project work statements, define scope, define and control schedule, engage stakeholders, perform change control, monitor risk, work wif vendors, perform document update and forecast project progress, perform customer product training. Team is co - located and distributed.
• Team size is 10. project examples: customer facing email notification system dat would notify a product buyer when a user was actively looking at their inbox. Created a sales funnel tool dat would dynamically adjust pay per click ads based on impression
• Project tools used: Jira for task assignment and user story collection and reporting, Confluence for documentation. Slack for communications, Bitbucket for data repository, AWS for product hosting, tools in AWS Amplify, AWS
• Elastic Beanstalk, AWS Redshift. AWS Lambda, Using Javascript.
• Cross team collaboration: External vendor development team located in Poland. I would work wif this team on confirming project task specifics, development time confirmation and daily task progress. Communication was via daily slack instant message and video conference calls weekly. Internal halp desk team located in Orlando Florida was collaborated daily for software bug identification and documentation via Jira SD.
• Marketing and sales teams located in Orlando Florida we collaborated wif daily vis slack video conference to confirm the user stories and to steer the project when changes are needed. Executive staff located in Orlando Florida spoke daily via phone about the project budget and software requirements.
• I worked wif all the above teams on a daily basis. Daily stand up calls and communication via slack instant messages.
• Stakeholder engagement started during project planning to gather user stories.
• During the project defining and designing process to gather requirements and specifications.
• During the building phase to communicate development progress.
• During the testing phase to communicate the accuracy to requirements via reporting and during the deployment and closure phase to communicate verall project success.

Project Manager

Confidential, Georgetown, Texas

Responsibilities:

• Project plan of large scale hardware and firmware projects from approval to completion including project tracking, budget management, 3rd party product/ parts orders, quality assurance, and insurance claims. Saved time by TEMPeffective communication to stakeholders through email/phone or text messages.
• Increased sales by keeping staff informed of inventory availability. User experience improved through advising customers on the product life cycle.
• User experience improved by product training for a trouble free ownership experience. Coached and motivated technical and administrative staff to project completion.
• Delivered project analysis to stakeholders through the project life cycle. Documented lessons learned in project OPA’s for future projects.

Project Manager

Confidential, Vista, California

Responsibilities:

• Projects included: business location and feasibility study, survey and demographics, web design, marketing, sales, accounting, software planning, layout planning, social media and pay per click AdWords, tax planning, business growth planning, inventory management
• Business goals and KPIs achieved: faster service, lower cost and streamlined communication at a high rate of customer satisfaction through critical thinking.
• Steady sales increases year over year. Launched the S corp through dedicated market research by analyzing business trends in the area. Built a strong and TEMPeffective marketing model using SEO, Ad Words (organic search)Web 2.0 properties (Facebook, Linked In, Twitter, Instagram), and mobile to create a target market mix for customer interaction, including a call to action. HTML coding. Integrated an online appointment system technology.
• Dramatically increased revenue in the first 3 years.

Project Manager

Confidential, Broomfield, Colorado

Responsibilities:

• Hired and trained staff to perform work as necessary. Helped create a vendor business to assist customers and the market area when pickup and delivery was necessary.
• Worked wif the vendor club to create market awareness.
• Created pay per click ad campaign and mobile app to bring in revenue.
• Maintained a loyal customer base through honesty, integrity and quality.
• Collaborated wif in and out of area businesses in noledge sharing. Held several open house events wif customer product training.
• Successfully networked area market as a consultant and dramatically increased sales.

Project Manager

Confidential, Denver, Colorado

Responsibilities:

• Supervised 10 systems administrators, managed a large project 10,000+ servers dat included UNIX server systems administrators, scheduled software patch updates, following change management processes, managed several enterprise accounts.
• Worked on Confidential, HP and Linux based systems wif a distributed team. Performed remote software and hardware diagnostics when needed.
• Successfully completed project wifin scope, time and budget.

Call Center Supervisor

Confidential, Broomfield, Colorado

Responsibilities:

• Provided supervision of 11 internal technical staff to improve quality offfice software products. Track and report bug fixes for engineering and track changes to software over several versions. Coached technical system administrators wifin a large team. Provided guidance and support offfice staff during outages and reporting to senior management as needed.
• Developed career plans to motivate staff when office reorganization was needed. Assisted senior management wif weekly status updates and plans of attack during the software development life cycle.