SUMMARY

• me am seeking a challenging IT position in an organization dat will benefit from my wide range of experience and leadership training over 18 years of IT support at various levels.
• me am especially interested in positions with a Management, Project Management or System Administration opportunities with potential for increasing responsibilities.
• me has extensive Infrastructure experience.
• me has also spent time in application support, leadership, project management, and using Agile methodology.
• me has worked with all levels of IT Management.
• My years of infrastructure experience, application support, security understanding, and people skills will be an asset to any employer.

PROFESSIONAL EXPERIENCE

Confidential, Plano, Texas

Project Manager

Responsibilities:

• Over teh past year, me has managed teh transition on eight applications from teh GDMS infrastructure to teh Confidential infrastructure using a Kanbon Agile approach with MS Project.
• dis has included JD Edwards, MS CRM, SharePoint, and several other major applications.
• me was responsible for working with teh application administrators to provide them a schedule and teh resources from other IT teams to facilitate teh move to new hardware and network infrastructure.
• me halped to coordinate teh development of a test plan and managed teh tasks preformed during teh transition GO Live.

Confidential, Plano, Texas

Project Manager

Responsibilities:

• Enterprise wide Server Upgrade Project Managing teh GDMS wide upgrade of 770 servers prior to expiration of Microsoft support.
• Leading a team of 60 personnel upgrading/migrating 75 applications, with a budget of $1,000K.
• Weekly standups with each department and monthly project reviews with management.
• Enterprise-wide Active Directory Migration Project Managing teh GDMS-wide consolidation of systems from 10 legacy domains to a single domain.
• Used SAFE Agile and RTC to manage teh work for dis project.
• Descpoed to legacy domain cleanup and RSA consolidation.
• Monthly project reviews with management.
• Leading a team of 15, with a budget of $500K
• Enterprise-wide Backup Upgrade Project Moving all domestic backups from Commvault and Netbackup to Rubrik.
• Used a SAFE Agile approach in Jira to manage dis effort. Monthly project reviews with management.
• dis effort is primarily a labor effort at dis point dealing approximately 2500 backup jobs.

Confidential, Plano, Texas

Wintel Citrix Team Lead

Responsibilities:

• Provided input to my manager about teh sys admins me managed for quarterly reviews
• Worked closely with my manager to ensure all team SLAs and deliverables were met or exceeded.
• Represented my manager in meetings, project discussions, IT Alerts, new demand requests, licensing issues and other areas of support as needed.
• Managed teh day-to-day activity for teh team of 5 Citrix Administrators
• Managed ticket queue to balance project schedules and maintaining operational SLAs
• Manage and prioritized teh frequent requests for new and upgraded published applications dat need to be deployed and tested.
• Provided a single POC to teh team to address escalation or support requests.
• Provide hands on support for critical applications (Financial, CRM, Engineering) and projects to expand teh use of teh published applications.

Confidential, Plano, Texas

System Admin

Responsibilities:

• Design and managed a Virtual Desktop Environment consisting of Engineering class and Standard class virtual Desktops, and Blade Based Highend Engineering Desktops
• Horizon View was used for virtualization and Pivot 3 vStacks was teh hardware for dis solution
• POC for Legacy Confidential during teh Server 2003 upgrade project.
• POC for Hosting Manager for teh Wintel Admins in Legacy Confidential
• Provided network and system support for local Portal Access system, Ready Key Pro and S2.
• Continued to provide teh support listed below.
• Server administration and Patch Management for Server 2003/08.
• Support a 2008 Active Directory Domain
• Administer 20+ servers.
• Planned and supported teh backup strategy for teh local servers using Symantec Backup Exec
• Support a wide variety of applications including SQL, engineering applications, PLM (ProductCenter), PMPlan and managed 12 different applications using floating network licenses.
• Administrator for local Virtual Server Environment using ESXI
• Maintain teh LAN consisting of 8 VLANS

Confidential, Texas

Network Support Specialist

Responsibilities:

• Has directed an infrastructure split between two Business Units
• Performed trouble shooting tasks on a mixed IPSEC/MPLS WAN environment with 70+ sites
• Maintained local Nortel phone system and technical contact for all of North America.
• Has performed an infrastructure evaluation and upgrade

Confidential, Maryland

System Administrator

Responsibilities:

• Deployed Cisco VPN to 2,500+ remote agents in teh field
• Created images for all end user systems with Windows 2000 Pro
• Maintained full inventory of local equipment
• Performed all local halpdesk functions

Confidential, Washington D.C.

System Administrator

Responsibilities:

• Part of teh team dat designed and test a secure dial in system
• Built all teh images for new dial in system using Windows NT, 2000 Pro, and XP
• Provided inventory, troubleshooting, and rebuilding support for over 5,000 laptops worldwide.
• Filled in at halpdesk when needed

Confidential, Dallas, Texas

Computer Systems Intern

Responsibilities:

• Maintained and deployed systems for upcoming classes
• Installed basic configurations for Server 2000 systems

Confidential, LA

Jr and Sr. Intelligence Analysis

Responsibilities:

• Perform level 1 trouble shooting on Tactical Network Systems
• Recognized for maintaining teh best Personnel Security program on Post
• Helped maintain teh physical security program
• Helped to maintain all computer systems in teh field and garrison
• Performed Battlefield Analysis and gave situation briefs to teh Command Staff