SUMMARY

• Detail oriented Project Manager wif excellent organizational, interpersonal and leadership skills wif 12 years of experience.
• Ability to communicate effectively at different levels. Complete understanding of all phases of project management from inception through completion.
• Self - motivated professional wif the ability to work wif cross-functional teams to manage scope, schedule, budget, and resources while balancing priorities necessary to deliver multiple projects successfully.

TECHNICAL SKILLS

• Microsoft Office Suite
• Excel
• PowerPoint
• Project
• SharePoint
• Visio
• Word
• Primavera
• Smartsheets
• Sciforma
• Google Suite (sheets docs & slides)
• Jira

PROFESSIONAL EXPERIENCE

Confidential, Schaumburg IL

Contract Project Manager

Responsibilities:

• Service Transition Project Manager part of the Centralized Managed & Support Operations (CMSO) team that introduces tiered service offerings for infrastructure and products to Business Operations and the organization.
• Responsibilities include coordination wif global CMSO teams to define project scope, provide resource effort estimates, project Capital and Operational expense estimates, reviewing the business case to develop the project charter, produce detailed project plans, risk & issue management, project monitoring, resource management, lessons learned and oversight activities.
• Coordinated purchase of capital equipment. Provided weekly project status updates and presented status of key projects as needed. Demonstrated the ability to deliver service offers, service improvement, customer onboarding as well as Motorola mandated projects. Utilized both waterfall and agile project management methodologies.
• Participated in process improvement activities to document current and best project management practices. Projects examples include SmartClient to Salesforce migration, Merx to Purecloud migration, CSR (311) Service migration to AWS cloud, NOC Operations training, and operation changes.
• Utilized Smartsheets (~2yrs) for project WBS, tracking earned value, user stories and issue tracking; Sciforma (~1.5 yrs.) for project WBS and resource management; Jira for user stories and the Google tool suite for documentation, presentations and spreadsheet needs.

Confidential, Chicago IL

Validation Project Manager

Responsibilities:

• Project Manager in the Platform Test team responsible for creating the Test strategies for two new products planned for 2017.
• Initiated changes to the Platform Test strategy document. Learned the basics of Jira while providing oversight to existing projects in flight.

Confidential, Bloomington IL

Contract Project Manager

Responsibilities:

• IT Project Manager for the Fire & Auto Insurance lines of business. Coordinated projects from inception through closing wif adherence to State Farm project guidelines. Accountable for managing scope, reporting actuals and forecasting cost/budget, resource management and risk/issue management. Provided weekly project updates to stakeholders.
• Projects included User Experience (UX) testing, upgrading applications to be IE11 compliant, Chrome compliant testing, Websphere Application Server (WAS) 8.5 upgrade, the introduction of new java applications, Host database expansions and several legislative projects (rate changes, refunds, forms and notice updates).
• Primary tools used to track projects: Lotus Notes, Sharepoint, Primavera & MS Project.

Confidential, Franklin, WI

Contract Project Manager

Responsibilities:

• Project Manager at Confidential . Generated level 1 estimate for telephony products (CC6, Verint, Qfiniti & IEX) as part of the Windows 7 rollout project planned for 2011.
• Created project charter and project definition to mitigate the risk of using Windows 2000 beyond the end of support associated wif the Customer Call logging system.
• Utilized Sharepoint to manage project deliverables and user access permissions.

Confidential, Libertyville, IL

Project Manager

Responsibilities:

• Project Manager wifin the Mobile Devices Software integration test team. Responsible for developing, maintaining and monitoring test progress throughout the life of the projects.
• Performed resource allocation management, risk/issue management, metrics collection and developed test strategies. Responsible for reporting status and presenting project status to senior management.
• Engaged wif cross-functional teams to define project Key Performance Indicators (KPIs) for product compliance.
• Collaborated wif the project management team members to manage and balance global resource distribution based on the needs of the projects.
• Utilized Primavera for project tracking and excel to manage test case data.

Confidential, Schaumburg, IL

Project Manager

Responsibilities:

• Project Manager responsible for IDEN Network Component releases. Tasks included developing, maintaining and monitoring progress to ensure milestones were met. Performed earned value analysis to track project costs. Gave customer-facing presentations and provided periodic product change updates.
• Responsible for risk and issue management. Performed metrics collection and used the data to drive the projects. Provided quality info and weekly project status. Presented status to the senior leadership team as part of project team reviews and major project milestones. Managed offshore project resources responsible for defining and tracking project component deliveries.
• Served as the primary liaison between development and downstream customers. Piloted a release using the Agile development methodology which was completed on time and contained fewer defects TEMPthan previous releases.
• Led process improvement team chartered to identify metrics and tools to use to monitor the project and provide reporting consistency across the organization. Utilized Primavera for project tracking.