SUMMARY

• Over 18+ years’ experience developing and successfully delivering cost effective technical and procedural solutions dat meet business challenges and demands.
• Expert liaison between business line, IT and vendors.
• Expert knowledge in completing End - to-End Process Improvement, Business Process Reengineering Studies, developing National Lender training, drafting and revising Mortgage Insurance handbooks.
• Extensive knowledge in Incident/Request/Problem reporting, Change and Release Management. Possesses excellent communication, inter-personal, and organizational skills.

TECHNICAL SKILLS

• Data Warehousing
• Supply Chain Management
• System Development Lifecycle (SDLC)
• CRM/Analytics
• Management Consulting
• Continuous Process Improvement (CPI)
• Process Mapping
• User Acceptance Testing
• Configuration Management (CM)
• Six Sigma DMAIC
• Project Management (PM)
• Mortgage Industry Standards Maintenance Organization (MISMO)

PROFESSIONAL EXPERIENCE

Confidential, South Plainfield, NJ

Sr Project Manager

Responsibilities:

• Commanded/Facilitated meetings wif a variety of stakeholders.
• Oversaw project team from Senior Executives all the way down to front-line workers.
• Provided written communication and follow-up emails to necessary team members.
• Identified risk and issues and escalated accordingly wifin projects.
• Responsible for weekly documentation (Status reports, requirement documents, etc.)
• Created clear and timely project documentation & artifacts (me.e. SharePoint, plans, process flows, evidence, charters, requirements, schedules)

Confidential, Paterson, NJ

Sr Project Manager/Sr. Change Manager

Responsibilities:

• Reviews and analyzes reports about format, distribution, and purpose, identify problems and improvements, develop solutions or alternative methods of proceeding.
• Organized programs and activities for the organization.
• Built the deployment strategy and all ancillary support materials for the successful rollout of a new employee performance dashboard used daily.
• Responsible for effectively managing and monitoring facility expense budgets.
• Liaison between company management and municipal inspectors.
• Enabled the awareness and adoption of new technologies and processes by encouraging leadership alignment, understanding organizational impacts and developing appropriate interventions to minimize business disruption.
• Co-developed and customized new electronic work order and preventative maintenance program.
• Maintain up-to-date knowledge of industry, target accounts and competitive landscape.
• Developed a leadership alignment approach and employee communication plan, which increased the awareness and adoption of a major organizational restructure.

Confidential, Woodbridge, VA

Sr. Project Manager

Responsibilities:

• Manage learning programs through all phases from analysis and design through implementation and tracking.
• Execute and deliver educational strategies to technical audiences.
• Formed on-going partnerships wif key program leaders to identify requirements to meet critical business needs.
• Establish new-hire curriculum and learning maps.
• Track and analyze effectiveness of learning “metrics”.
• Work cross-functionally wif curriculum development teams, engineering teams, and program leads to design and create the school programs.

Confidential, Tampa, FL

Sr. Change Manager

Responsibilities:

• Senior PM for the Associate Readiness Mortgage Document Management and Imaging Program.
• Developed the leadership alignment and organizational readiness approach for the successful implementation of a key technology replacement.
• Senior PM for new automation and integration projects for Single Point of Contact (SPOC).
• Followed Agile methodology through processes related to troubleshooting, documentation, and testing.
• Manager of the implementation team dat moved the existing SQL Server instance to new hardware, along wif upgrading the SQL Server version on new hardware.
• Captured documents for submission to OCC Consent Order regarding the implementation of the Customer Relationship Manager (CRM) Single Point of Contact (SPOC).
• Utilized Scrumwise to facilitate release plans, calendar events, user stories, and features.
• Responsible for all facets of business-related projects; business analysis, scope and specification reviews, system analysis, scheduling, program testing, and new systems.
• Responsible for analyzing risk associated wif government segments, FHA/HUD and USDA housing.
• Assisted Sr. VP in analyzing and managing business and risk, recommended improvements for internal controls and provided bottom-line oriented solutions.
• Completed all testing engagements; wifin project timelines and consistently met/exceeded live-date project deadlines.
• Defined the strategy, deployed the tactics and the developed the sustainment plan.
• Aligned business processes to new strategic approaches via ARIS Platform, providing situational analyses and identifying changing parameters related to critical infrastructure development and coordination.

Confidential, Detroit, MI

Sr. Project Manager

Responsibilities:

• Responsible for the day-to-day management and execution of the Single-Family Advantage Rules Management/ Mortgage Industry Standards Maintenance Organization for Data Transformation Service.
• Ensured alignment of execution activities to meet project objectives and participated in integration and coordination of activities across the project teams wifin the program.
• Controlled cost according to project initiative.
• Created and maintained release calendar and communication of releases to stakeholders.
• Responsible for identifying project and initiative level issues and findings, recommended solutions, and raised issues and provided alternatives.
• Responsible for summarization of need, business case and development of high-level business requirements.
• Managed requirement gathering, designing, coding, and test plan development initiatives.
• Responsible for managing the development of detailed requirements for overseeing the integrated delivery of all processes, technical changes and development efforts necessary to achieve successful launch.

Confidential, Reston, VA

Sr. Loss Mitigation Manager

Responsibilities:

• Responsible for minimizing incidents of default by pursuing alternatives to foreclosure including the Making Home Affordable (MHA) initiative.
• Minimized incidents utilizing Home Affordable Modification Program (HAMP) initiatives.
• Communicated Release roll-out supporting the MHA and HAMP initiatives.
• Approved loss mitigation cases for non-delegated servicers and worked wif delegated servicers to resolve difficult cases.
• Provided back-up for review and approved non-delegated loss mitigation cases and served as loss mitigation escalation point in the Servicing Support Center.
• Managed outbound pro-active pursuit of loss mitigation cases from servicers including delayed closing of cases, Laser rejects, case updates or corrections and supplemental claim requests.
• Developed and provided training to servicers.
• Processed delegated loss mitigation cases resulting from system constraints.
• Evaluated servicers’ operational compliance and operational strength.
• Reviewed pre-foreclosure and pre-foreclosure referral cases pursuant to a standard review program at specific servicer locations.
• Responsible for review of (delegated) declined loss mitigation cases to determine if all appropriate facts and loss mitigation options/programs were considered by the servicer.

Confidential, Sterling, VA

Sr. Project Manager

Responsibilities:

• Effectively budgeted, executed and controlled Confidential Investment and Capital Market (ICM) E2E project wif a budget of $6M.
• Drove significant corporate wide cultural transformation, which required strong communication, influence, collaboration, innovation, and relationship management skills.
• Managed and coordinated requirements for all workstreams (derivative, wire, UAT, and Retained Portfolio).
• Achieved high level of customer satisfaction resulting in client volunteering to be a reference for product and Professional Services.
• Managed technology and process-based projects through their entire life cycle - from business case development to Release, directed project workstream resources including technology developers, business subject matter experts, and business analysts.
• Created and maintained release calendar and communication of releases to stakeholders.
• Supported ICM workstreams in the analysis of requirements and development of documents in the SDLC.
• Managed the lifecycle of technical document development from inception through publication wif a high degree of quality assurance.
• Identified and communicated project dependencies and impacts.
• Ensured compliance wif Sarbanes-Oxley (SOX) procedures and directed continuing SOX implementation initiatives.

Confidential, Newark, DE

Sr. Underwriting Manager

Responsibilities:

• Oversaw activities of the Underwriting and Processing Departments.
• Directed activities involving implementation of department services and functions. Established goals and objectives and accomplished wifin the prescribed time frame parameters (24hr turn time).
• Directed associate training to improve efficiency and ensured conformance to standard procedures and practices.
• Developed all department policies, procedures, marketing plans, and sales strategies.

Confidential, Alexandria, VA

Team Lead/Sr. Business Analyst

Responsibilities:

• Led a team dat developed the Business Process Reengineering (BPR) studies to update and modernize the Federal Housing Administration’s Title me insurance program.
• Documented current HUD/FHA insurance loan processes; recommended processes to be reengineered based on current technologies, industry best practices, and cost benefit analysis of implementing the recommendations.
• Managed a team dat prepared the market research in support of the project.
• Interviewed stakeholders dat included lenders, program participants and governmental agencies to document their current procedures and recommended program improvements.
• Managed internal and external communications wif HUD/FHA senior management, industry partners and senior management wifin the Mortgage Bankers Associations, the Manufactured Housing Institute and the Appraisal Institute.

Confidential, Annandale, VA

Sr. Project Manager

Responsibilities:

• Member of the team dat developed the Business Process Reengineering studies to update and modernized the Federal Housing Administration’s Title II program. The study required a thorough review of the entire business process life cycle. The review was completed by exhaustive review of the existing statues, regulations, handbooks, notices, and Mortgagee letters. FHA TEMPhas implemented many of the recommendations including the electronic mortgage handbooks, electronic mortgage insurance certificate and automated mortgage scorecard.
• Effectively managed the budget and execution for a team of employees and sub-contractors to update and consolidate the Federal Housing Administrations single-family insurance mortgagee handbooks.
• Member on the team dat built an Electronic Government Strategic Plan dat allowed FHA to legally insure mortgages electronically, rather TEMPthan on paper and resulting in a massive reduction in paperwork for both FHA and its business partners.
• Utilized technical skills and knowledge to act as a liaison between the business users and the IT area.
• Conducted complete analysis of hardware systems. Some of these which dated to the early 1980’s and had limited available specifications.
• Member of the team dat planned, executed, and supported FHA’s national insurance training for mortgagees.
• Conducted extensive surveys wif governmental agencies, Mortgage Bankers Association, GSEs, and appraisers to developed industry best practices and benchmarks still used today for FHA single-family mortgage insurance programs.
• Conducted extensive research of FHA’s regulations, handbooks, Mortgagee letters, Title me letters, HOC Circular letters, HOC reference guides, HUDCLIPS, Financial Operations Center (FOC) reference guidelines and the Code of Federal Regulations (CFR) for the complete revision of seven handbooks.

Tools: Sales Force Dot Com (SFDC), HP Clarity PPM, MS Office (Project, Project Server, PowerPoint, Excel, Visio, SharePoint), Distressed Asset Reporting and Tracking System (DARTS), Configuration Management (CM) database, ARIS Platform, Automated valuation model (AVM), Project Manager Trainer (PMT), Project Cycle Management (PCM), Waterfall, Agile