SUMMARY

• I am a dedicated Quality Assurance professional with over 25 years of experience in quality assurance and test management spanning the development life cycle.
• I am seeking an opportunity dat will allow me to apply my extensive noledge of software development processes, methods, and best practices to build and lead a strong team of Quality Assurance professionals.
• My experience includes mainframe, Client Server and Intra/Internet development environments.
• I am a highly productive individual who is focused on results. I have worked in a variety of industries and have a wide range of industry best practices.

PROFESSIONAL EXPERIENCE

Confidential

SIT PROJECT TEAM LEAD

Responsibilities:

• QA/UAT/SIT Manager for a large SAP project at the United States Postal Service.
• Worked closely with SAP vendor staff members both on and off site.
• Designed test methods, plans, procedures, script and log templates.
• Managed the SIT and UAT testing effort.
• Created a defect tracking process and several metric reports.
• Lead and participated in daily defect triage meetings between the vendor and various postal units.
• Worked with business, IT and the vendor to assign and prioritize all defects.
• Tracked defects from time of creation to resolution.
• Coordinated and assisted in the writing of all test scripts.
• Tracked tasks, time and resources using MS Project.
• Coordinated efforts with the vendor and the USPS to ensure a seamless approach as testing moves from one testing phase and team to another.
• Lead several UAT testing sessions with business team members.
• Coached and mentored the business concerning Customer Acceptance Testing.
• Part of a small task group assigned to learn, setup, train and implement HP’s Application Lifecycle Management tool (Quality Center) across the entire IT department.
• Experience with SAP’s OM, PA, LMS, EHS and IAF modules.
• Obtained a secure security clearance for the United States Postal Service.
• Participating in the setup and execution of the Agile process here at the Postal Service using VersionOne.
• Training additional test team members in the Agile process.
• Interviewed candidate’s for a position dat opened up on the team.
• Selected and set up the training for the new team members.
• Experience with ServiceNow

Confidential, MN

QA\ UAT Manager

Responsibilities:

• QA Manager for a large project at the State of Minnesota’s Department of Human Services.
• Worked closely with the vendor.
• System would match clients to appropriate Medical Assistance programs at either the state or federal level. This would include Medicare, Medicaid and Minnesota Care.
• Managed a permanent staff of up to 7 test analysts, 1 team lead and 1 supervisor.
• Designed UAT test methods and procedures. Managed QA processes for UAT and the project.
• Trained business and testing staff on writing business requirements. Managed a year a long effort to gather and enter business requirements into Requisite Pro. Provided a process and spreadsheets for recording and tracking past, present and all future requirements.
• Coached, mentored and trained members of the project on QA/QC best practices.
• Helped with the creation and implementation of an automated testing process using Rational products.
• Participated in daily defect triage meetings.
• Worked with IT and the vendor to assign and prioritize all defects.
• Tracked defects through the life cycle.
• Provided a defect metric report for the Project Director to present at monthly sponsor meetings using ClearQuest.
• Ensure test cases developed are clear, repeatable and traceable for a new Java/WebSphere based application.
• Authorize the movement of project software between environments, ensuring compliance with all quality processes and standards; i.e. entry and exit criteria defined and followed.
• Coordinated testing with both onshore and offshore developers.
• Assist in the overall coordination and planning of multiple testing activities; including time and resource estimates; assigning and managing all testing tasks; writing and execution of all test cases; defect reporting and resolution.
• Tracked tasks, time and resources using MS Project.
• Participated in setting up and tracking 2 week Agile SCRUMS and daily stand - ups.
• Closely coordinate efforts with the vendor and the state to ensure a seamless approach as testing moves from one testing phase and team to another.
• Direct report to the DHS Business Director.
• Regularly report to the executive project management team on the overall QA process and UAT testing efforts.

Confidential, MN

Senior QA Consultant

Responsibilities:

• QA Lead for a large health insurance company on a project with monthly releases. Managed the quality assurance effort by supplying time and resource estimates, defining test approaches, planning tests and procedures, and providing input to program requirements and system design specifications.
• Experienced in working with offshore development teams.
• Coordinated and gave direction to offshore test teams.
• Worked with XML, updating and changing test data.
• Participated in the introduction and implementation of SEI’s CMM methodology and processes within a large health insurance company.
• Directed a small software development firm through the design, implementation, and maintenance of a robust regression test environment.
• Implemented and trained testing staff on CA VERIFY and other test utilities for a branch of the federal government.
• Configured and implemented an SQA TeamTest environment for a small manufacturing software vendor.
• Introduced, led, and executed structured testing at a variety of local companies in the healthcare, financial, government, and manufacturing industries.
• Managed the configuration and implementation of an automated test tool on a large PowerBuilder development project for a large healthcare software vendor. Trained and mentored the staff on test strategy and methodology.
• Wrote, maintained, and executed functional tests and SQL data validation routines for a middle-market services company developing a web application.
• Led the testing of 90% of all objects included in the test scope of a large-scale application. Designed, implemented, and reviewed test cases. Worked closely with developers to record and repair defects.
• Analyzed, defined, and documented user and system requirement specifications for a number of Client/Server projects. These specifications were used to guide all development and testing activities.
• Worked with a large financial institution using QA Run to test various applications for the year 2000.
• Taught several courses on testing methodologies; testing standards and practices; and test tools and utilities.
• Clients include United Health Care, Gelco Information Network, Achieve Healthcare Information Systems, Long Term Care Group Inc., Blue Cross/Blue Shield of MN, Fourth Shift, Health Partners, WellsFargo Bank, United States Postal Service.

Confidential, MN

QA MANAGER

Responsibilities:

• Created and managed a QA department comprised of nine employees and four permanent projects with quarterly/emergency releases, in addition to directing the test effort for numerous small projects as needed to support the organization.
• Responsible for all management duties including leading weekly team meetings, conducting yearly performance reviews, tracking employee time, and providing disciplinary action when required.
• Developed a training program for new testers. Coached and mentored the staff to acquire the skills needed to be TEMPeffective testers. Training techniques included formal classroom training, case study exercises and one-on-one instruction.
• Planned all testing activities, including budgeting, providing time estimates, prioritizing work assignments and resources, and conducting post mortems to focus on continuous process improvement.
• Configured and implemented an SQA TeamTest environment to ensure the quality of all Client/Server applications.
• Extensive work with a variety of test tools and utilities including MVS, CICS, TSO, JCLs, CA VERIFY, PLAYBACK, FILEAID, VSAM/QSAM, SQA Suite, SQA Robot and Manager.

TECHNICAL SKILLS

Operating Systems: Windows 95/98/NT/2000/XP, ME, UNIX

Test Tools: Rational Suite including Rational Robot, Rational ClearQuest, Rational Test Manager, Requisite Pro, QA Run, CA-Verify, HP’s ALM and UFT.

Version Control Tools: VSS, ClearCase, PVCS Version Manager.

Defect Tracking Tools: Track Record, ClearQuest, PVCS Tracker.

Databases: Oracle, DB2.

Miscellaneous: Websphere, SQL Developer, Toad, E-Room, SharePoint, Microsoft, Access, Visio, Adobe, Aqua Data Studio, Siebel, Actuate, Haley, SameTime, Office Communicator, MSWord, MSExcel, MSProject, MS PowerPoint, Agile, SCRUMS, SAP application and methodology, CMMI, Agile, Waterfall Methodologies