SUMMARY

• Senior Program and Project Manager who offers exceptional execution skills with teh ability to propel organizational goals, policies and metrics to a higher level. Career track record of enabling organizations to deliver on their vision across program development, business transformation, technology integrations, Agile delivery and project execution.
• Recognized as a team player and business partner dat excels at connecting across organizations with teh ability to identify process gaps, pinpoint program opportunities, and align strategies to improve business performance and agility.
• Exceptional organization, prioritization and time management skills with teh ability to facilitate and lead TEMPeffective project meetings, manage change and conflict, and develop resource planning estimates to optimize project workload, reduce cost and maximize productivity.

TECHNICAL SKILLS

• Project Planning Cycles
• Scheduling & Workflows
• Technology Integrations
• Process Improvement
• Agile Delivery
• Quality Assurance & Standards
• Gap Analysis
• Team Leadership
• Documentation & Reporting
• Customer Success
• Implementations
• Stakeholder Engagement
• Communication
• Solution Management
• Requirements Gathering

PROFESSIONAL EXPERIENCE

Confidential, Quincy, MA

Senior Portfolio, Program & Product Manager

Responsibilities:

• Direct multiple digital projects simultaneously in a high tempo environment, and prioritize based on evolving program needs; ensure lines of communication remain open, objectives are clearly communicated and deadlines are met
• Create project roadmaps aligning digital marketing assets to program goals; present current state assessments, future state vision, resource requirements, critical milestones, project risks and deployment schedules
• Establish new standards, processes and procedures dat streamline communication across project teams in order to improve transparency, increase speed of executive decision - making and ensure program visibility
• Manage teh health of all projects within teh Digital portfolio, which includes tracking status, risks and issues; deliver reporting and presentations to teh leadership team outlining status updates, risks and opportunities

Confidential, Cumberland, RI

Consultant, Program Manager: Digital Planning & Operations

Responsibilities:

• Delivered program management strategy and best practices by providing leadership and expertise in support of program governance, resource capacity planning, active risk management, and internal stakeholder requirements capture
• Guided cross-functional teams through project lifecycle while conveying vision related to strategy and execution; injected new ideas and tactics dat enhanced project management activity, improved efficiency and ensured accountability
• Built foundational, repeatable and scalable frameworks to unlock enterprise standardization, economies of scale and process optimization, and enabled CVS to deliver on key customer, financial and operational metrics during teh holiday season
• Influenced stakeholders to ensure assigned tasks were completed on-time, while balancing teh successful delivery of tasks and maintaining relationships with teh teams

Confidential, Boston, MA

Consultant, Program Manager

Responsibilities:

• Cultivated cross-functional relationships with key leaders, internal project stakeholders and external vendors in order to TEMPeffectively navigate processes, influence TEMPeffective decision making, build consensus, and reach creative solutions
• Led all aspects of program management including developing and executing strategic, large and multi-phased programs from original concept through final implementation, creating detailed project plans, schedules, project estimates, forecast, actual and budget reports, resource plans and executive status reports
• Collected technical and business requirements dat influenced design efforts with external vendors and teh Confidential Technical and Business teams
• Established and created standards, procedures and quality metrics for assessing progress of strategic programs, and oversaw teh application of best practices for scaling and sustaining teh PMO vision and framework throughout teh organization

Confidential, Boston, MA

Senior Program Manager

Responsibilities:

• Guided large scale transformations and led efforts to prioritize initiatives, and coordinate teh evaluation, deployment and management of current and future systems and processes across teh organization, which included HR transformations for systems such as Oracle Fusion, Workday, and PeopleSoft
• Managed, developed and motivated a team of IT Project Managers; set staff priorities with a focus on accountability, execution and communication in order to ensure projects remained on schedule and goals were met
• Developed and instituted repeatable and sustainable business planning processes to support strategic and technical initiatives
• Ensured teh budget and forecast for projects were accurate and managed throughout teh project timeline; instituted fiscal discipline grounded in a commitment to staying within budgeted parameters, a sense of ownership and maximizing resources
• Structured governance processes for organizational change oversight and stakeholder engagement; created a disciplined change management environment based on speed of decision-making and project visibility
• Established and strengtaned relationships and project management for teh bank business lines, such as HR, Audit, Legal, Learning & Development, Corporate Communications, Corporate Facilities and Corporate Security

Senior Project Manager

Confidential

Responsibilities:

• Led teh Capital and Risk Transformation (CART) initiative which was teh highest profile project at Confidential, reporting and overseen directly by teh CEO and created to ensure dat teh foundational problems within teh business were addressed and exceeded regulatory expectations
• Managed teh first line of defense with IT controls including working with Internal Audit to perform control testing as well as teh QA Program Manager providing oversight of all IT projects over $2M to ensure dat all IT Controls were adhered to
• Drove teh Program Management components, including governance, regulatory and executive reporting, managing stakeholder and executive level expectations, as well as teh requirements of external governing and oversight bodies
• Monitored key milestones across teh Technology projects throughout teh project lifecycle to ensure adherence to established quality standards and mitigated risk.
• Collaborated with business partners to ensure all workflow processes and interdependencies were addressed, risks were mitigated; monitored project metrics to draw insights, facilitate sound decision making and ensure project success