SCRUM Master Resume

EXECUTIVE SUMMARY

Accomplished technical project manager, helping many companies strengthen their competitive position and improve business processes while delivering highly TEMPeffective innovative IT solutions to large enterprises.
Bringing a wide range of demonstrated client focused consulting and technical project management experience within various global industries including aerospace, engineering, local - state government, banking, retail/wholesale, consumer goods, retail, manufacturing, travel & hospitality.
Managed complex implementations using Agile & Waterfall methodologies, an agile example was DEP; waterfall methodology included Office 365, PC imaging, packaging and OS patching.
Achieved staffing reduction and service improvements by implementing enterprise management frameworks, automation, modern self-service and AI technologies decreasing operating expenses by 30-40%.
Restructured Service Delivery organizations using ITIL V3 (Plan/Build/Run), Agile and DevOps principals; raising Service Level compliance to 98% and reducing Mean Time to Resolve by 25%.
Enabled early detection and response to zero-day exploitations leveraging PowerBI to drive real-time compliance Dashboards for OS, Office 365, and Antivirus health; reducing reaction time by 10-fold.
Led virtualization initiatives utilizing VMware, achieving increased capacity while gaining a 4-fold reduction in physical footprint.
Accomplished a Office 365 migration of 20,000+ employees and AD consolidations of numerous business domains & introduced Single-Sign-On and multifactor authentication.
Realized Digital transformation with Cloud Collaboration tools, Office 365, Teams, SharePoint, OneDrive, global mobility and co-authoring; achieved adoption rates of over 80%.
Creativity established the use of innovative AI technologies to improve service and reduce Service Desk annual cost by $250K.
Obtained an on-premise data center reduction of 80% with the movement to AWS & Azure Cloud environments.
Improved investment decision making and flexibility to adapt to dynamic business demands with the rollout of a Project & Portfolio Management system resulting in more realistic project timelines and better proactive hiring plans.
Championed Windows 7 to 10 upgrade within a 10,000 global window footprint.
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CORE COMPETENCIES

Digital Transformation
Cloud, Collaboration and Workplace
Infrastructure Technologies
Site-Reliability-Engineering (SRE)
Microsoft Teams
Active Directory (AD)
Group Policy (GPO) Management
IT Service Management (ITSM V3)
Service Level Agreements (SLA)
Incident Management
Problem Management
Release Management
Change Management / Configuration Management / Service Requests
Global Service Delivery
Cross-functional team leadership
Budget Management
Business integrations
Key Relationships / Partnership Management
Continuous Service Improvements
IT Leadership, Strategy, Design, Road Maps
Office 365 Migration
Active Directory design, Build and Migrate
Intune design, setup and Migration
Business Process
Management Consulting
Asset Management
Disaster Recovery (DR)
Business Continuity (BC)
Event Management / Cyber Security
0365 exchange setup and secure
Program Management
Project Management Plan and execution
Agile / Waterfall / DevOps principals

PROFESSIONAL EXPERIENCE

Confidential

SCRUM Master

Responsibilities:

Using Agile keep project on track and completed 2 months early. Handled the setup of Intune and the AD migration.
Keep budget on track. And handled all team members
Lead the agile framework and trained team members on the workings of Agile.
Keep management UpToDate with all reporting.
Setup AZURE connection and setup azure AD. Moved SQL servers to azure

Confidential

Senior Project Manager

Responsibilities:

Managed the design, build and migration of the Cloud storage
Managed all staffing
Managed all reporting and interaction with incumbent service provider
Setup Intune and Exchange in o365

Confidential

Architect/Project Manager

Responsibilities:

Migrated servers to o365
Managed all staffing
Setup Intune and was involved in all testing
Went to remote location to configure managers phones

Confidential

Technical Project Manager

Responsibilities:

Migrated servers to o365
Managed all staffing
Setup Intune and was involved in all testing
Setup 0365 exchange and migrated all mail boxes

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