SUMMARY

• Project Manager with notable success in delivering innovative solutions for mission critical systems, and rapidly growing applications, in an enterprise - level IT environment, dat produce a rapid return on investment.
• Directs large-scale projects from inception to deployment by managing people, capital, and technology resources.
• Authors technical documentation to improve procedures, and consistently delivers high quality service to customers.
• Drives value through stakeholder consultation to align solutions with business needs, and ensure on-time delivery.
• Negotiates winning partnerships with service providers, vendors, and customers.

TECHNICAL SKILLS

Solution Provider: System/Network Design Technology Assessment System Migration Crisis Management Disaster Recovery/Business Continuity

Project Management: Cross-functional/Organizational Management and Leadership Team Building Budgets ROI Cost Control Contract Negotiation

Business Strategy & Relations: Strategic Planning; Tactical Execution Budget Management Stakeholder Consultation Customer Service and Support Vendor Management and Negotiation Configuration and Regulatory Compliance Management / HIPAA

Technology: Enterprise Level Environments Mission Critical Systems Microsoft Windows Platforms Wireless 802.11 Voice MS Office, Exchange SharePoint Dragon Medical One PowerScribe 360 Skype for Business Electronic Medical Records HTML5 CSS3 Responsive Web Design

PROFESSIONAL EXPERIENCE

Confidential, Worcester, MA

Infrastructure Project Manager

Responsibilities:

• Responsibilities include documentation of the business and technical needs analysis, functional requirements, disaster recovery planning, vendor selection/negotiations, risk assessments, infrastructure design, customer experience research, and business unit reports. Provided vendor negotiation, project management, and technical support.
• Managed Windows 7 upgrade project, including testing and migration of over 100 applications, and installation of 9,000+ new PCs and monitors.
• Managed Skype for Business implementation for Patient Access Services. Utilizing Skype allowed Patient Access Representatives to effectively consult with peers, without interrupting conversations with patients.
• Managed selection of a new Enterprise Integration Engine. Wrote requirements, interviewed vendors, held demonstration sessions, compiled feedback from staff, and helped negotiate terms with vendor. Managed implementation of new Cloverleaf Engine, and migration of 100+ interfaces from eGate to Cloverleaf.
• Managed migration of QIP DHCP to Microsoft DHCP. Converted 1,000+ printers from dynamic IP addresses to Static addresses. Planned upgrades of 200+ switches.
• Managed upgrade of Nuance PowerScribe 360 dictation for Radiology. Upgrade included upgrade from Windows XP to Windows 7, replacement of 60+ workstations, installation of new Barco diagnostic monitors, testing and integration with existing applications including GE RIS and PACS, along with parallel integration with future AGFA PACS, and Epic EMR. Implemented Mobile Radiologist for dictation and signature from a Smartphone.
• Managed Nuance Dragon Medical One enterprise dictation project for speech-to-text dictation into Epic EMR. Project included creation of custom workflows to aid navigation within Epic, working with providers to document and test workflows in selected Epic applications. Established Partnership Council to engage stakeholders in decision process. Worked with Nuance and Epic to implement the Dragon cloud based application on remote Epic Citrix servers, for delivery to UMass. Worked with UMass to implement and test Dragon in VMWare Horizon Virtual Desktop.
• Managed upgrade to systems including Infinium Financials and Human Resources, Kronos Time and Attendance, and Eclipsys Decision Support. Negotiated $50,000 discount for hardware and services, and planned systems move from Pennsylvania to Massachusetts. Implemented tape encryption for safe storage of tapes being stored off-site.
• Managed project to scan ambulatory patient records into Allscripts Electronic Health Record. Coordinated efforts of IT staff, vendor staff, and contractors, to implement a working scanning system in three weeks, in anticipation of a Joint Commission visit. Planned follow-on phases to utilize analytical data to increase efficiency and quality of scanned documents.
• Managed SharePoint upgrades from SP 2003, 2007, and 2010 into a single SharePoint 2013 environment.

Confidential, Worcester, MA

Manager of Networks and Operations

Responsibilities:

• Established a high speed Verizon ELAN data network, connecting three hospitals and eight remote office locations as a solution for imaging storage and archive, file transfer, and centralized backup.
• Architected a VOIP solution to provide wireless voice communication in isolated areas of the hospital, utilizing existing Nortel phone switch, and Cisco data network.
• Developed standard operation criteria for build-out, and support of medium and small remote locations, to support voice, data, and lab.
• Established an IT intranet for project tracking, asset tracking, system documentation, and vendor contracts
• Ended the reliance on file servers for file storage, through the use of NAS Gateways, and SAN architecture.
• Crafted an encryption strategy to protect 2,500 desktops and laptops, in compliance with Massachusetts Data Protection Regulations.
• Led data center transformation from an antiquated condition, into a state of the art data center dat incorporates the latest rack, power, and cooling technologies.
• Reduced annual voice and data charges by $130,000, by removing underutilized and unused circuits, and negotiating better rates.

Confidential, Worcester, MA

Manager of Data and Voice Services

Responsibilities:

• Managed staff of Network Engineers, Server Administrators, Desktop Technicians, and Telecomm Technicians
• Managed the evaluation and deployment of new systems for many diverse hospital departments.
• Served as technical lead for the migration of two legacy hospital information systems, to a single Meditech system for three hospitals.
• Consolidated radiology image storage to utilize Confidential SAN, and Tivoli Centralized Tape Backup
• Developed remote access strategies for secure employee and vendor access, utilizing Citrix, and VPN technologies.
• Migrated file and print services for 2,500 users to Windows Active Directory structure.
• Successfully implemented Medhost application in the Emergency Department, resulting in reduced patient wait times, and along with the implementation of Bed Tracking, resulting in faster patient admissions.
• Developed an enterprise backup strategy to mitigate risk of data storage. Resulted in improved network capability, a reliable and consistent method of data back-up, and reduced costs for disparate tape systems.