Program Manager/Sr. Project Manager Resume

SUMMARY

Extensive history of driving projects with global, geographically dispersed, and diverse teams.
Quickly gains client trust and buy - in from conception to results.
Focused on Digital Transformation.
Extensive Project and Technical Program Management Experience.
Have built 9 Centers of Excellence (CoE) utilizing RPA(Blue Prism, UI Path & Automation Anywhere), Agile, Scrum, and Kanban. Big 4 Experience.
Experience in Business Intelligence (BI) and Data Analytics.
Managed multiple EPMO organizations.
Used MS Project, MS Visio, Jira, Kanban Lean, Confluence, MS PowerPoint, MS Excel, Budget Management, Decision Making, Information Management, and Professional Services
Managed P&L of up to $250 million with 3,000 matrixed reports in a global setting, including forecasting
Secured continuing revenue highly successful track record of 0% client attrition rate in each Client Account
Owned the innovation lifecycle end to end from idea creation, funding, scaling to governance, performance monitoring, and portfolio management
Lead organizations at multiple clients earning the right to ask for business
Fostered a culture of investment in human capital by training, coaching, and embedding innovation
Recognized as a partner and collaborator to ensure client success and winner of repeat business. Excellent communication skills coupled with Emotional Intelligence
Supported succession planning efforts across organizations and implemented practices that reduced attrition.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager/Sr. Project Manager

Responsibilities:

As a Client Partner and Client Director, I am responsible for providing guidance and execution for large global programs to realize business value and cost optimization for the innovation portfolio at Merck.
Significant Decision Making, Collaboration, Customer Relationship Management, and Leadership skills are needed in this large Pharmaceutical company with multi-vendor (External Suppliers).
Client account management, demand forecasting and a robust delivery management system based on metrics are key KPIs.
Executing a strategy to bifurcate the creation of Organon (a new company to advance women’s health).
The program significant leadership experience and a fairly good comprehension of the Business Process. Written communications and Process improvement techniques were required to proactively address anticipated issues..

Confidential

Director/Program Manager

Responsibilities:

Assigned large complex and diverse clients for business transformation and continuous Automation to meet strategic initiatives and create needed Impact.
Delivered business Strategy and Information Technology (IT) strategy as well as product roadmap and solutions (software design, quality assessment, quality assurance, and IT Infrastructure needs) to prospective clients and Product Owners.
Provided Strategic Direction, Focus, and Vision Casting as a Consultant to key leaders internally and externally. Managed 5 direct reports and a team of 42 as part of the EPMO. Designed the Business Case and Project Benefits Management Plan and secured approvals to proceed. The entire process framework was part of a DevOps strategy and execution plan.
Estimated financial forecasts based on SLA rewards and savings as a measure of business performance (achieved 40% cost reduction). The use of Kanban LEAN methodologies and Data Warehousing principles were practiced. Used a problem-solving mindset and emotional intelligence with a very demanding client.
Statutory controls and Regulations were followed and measured. Improved settling of Health Insurance Claims by 20% using Information Technology to assist businesses. Used industry knowledge in implementing Specific Stop Loss and Aggregate Stop Loss to improve Financial Management and Financial Forecasting.

Confidential

Senior Engagement Manager and Consultant

Responsibilities:

Developed solutions and products for key clients and led the methodology and delivery of complex projects in continuous Automation, AI, and machine learning.
Clients spanned government-sponsored healthcare, retail/PoS, oil/gas/energy (supply chain with ERP and SAP), financial services, retail, travel, engineering, CPG and Silicon Valley industries. 100% travel position.
The role required significant program and project management skills (including WMS), working out a 1 - 3-year DevOps strategy, and engaging with professional services throughout the Firm.
Was the Product Owner and Agile Coach for several projects. Influenced key policy decisions leading to a better outcome by providing focused information management.