SUMMARY

• 17+ years of experience in the IT industry working in the capacities up to Sr. Technical Program/Product Manager, Lead Developer, Sr. Subject Matter Expert in Technical Consulting/ Business Analysis & Requirement Gathering, software analysis, design, development, integration, testing & Production Support.
• Extensively worked on highly scalable & highly performant Cloud Migration, Online Marketing, Affiliate Marketing, Affiliate Tracking, Marketing Data Tracking, Attribution, Campaign Management, Marketing Operations, Platform/Infrastructure, Omni - channel Communication, e-Commerce, Conversational Search, Global Localization/Personalization/Translation, Search & Discovery, Voice (Amazon Alexa & Google Voice), Digital E-Commerce, Supply Chain, Telecom OSS/BSS, Telecom Billing projects.
• Experience working on e-Commerce business for new design and varieties of product offers for both regular and Enterprise customers integrating with eCRM applications (PeopleSoft CRM 8.0), Clarify CRM and Salesforce.
• Extensive experience in Design, Development and Production Support for Retail, e-Commerce, Middleware Applications, Web Services including REST and SOAP, API Enhancements and CRM.
• Extensive experience with 3rd party technology and non-technology vendor management.
• Demonstrated ownership to transform the legacy on premise Infrastructure platform to a high performant, high scalable, highly available, resilient, reliable, efficient and a true high-quality Omni-Channel Communication Cloud Infrastructure within 9 months, dat fulfilled the need of our customers to receive all required notifications on time, saved money and drove more business for the company.
• Experienced with managing 5 geographically distributed agile scrum engineering teams.
• Working experience to scale personalization and localization features on email and Mobile in globally to ~ 35 Points of sale, catering to ~110M customers daily.
• Extensive experience working with UX designer and UI research teams globally.
• Experience in analysis, design, development of application systems using C, C++, JAVA, C#, Tuxedo, CORBA, Pro *C, SQL, PL/SQL, OCCI, MySQL, Oracle, Hadoop, Qubole (Hive) on HP-Unix, Sun Solaris and Cloud platform.
• Extensive experience in Relational Databases like Oracle 8, 9i, 10g, SQL Server.
• A Certified Business Analyst, Certified Scrum Master, Certified Product Owner & Certified ITIL Professional.

TECHNICAL SKILLS

Software Development Methodologies: Agile SCRUM, Waterfall

Artifacts: SharePoint, Team Foundation Server (TFS), JIRA, Confluence, Trello

AWS Technologies: EC2, S3, AWS lambda, Elastic Search, Athena, Cloudwatch, ECS, SQS

Integration and Systems Management and Databases: NFS, IBM MQ Series, HP Ignite, Tivoli, Visibroker, CORBA, OAK, Netscape Web Server, Veritas Volume Manager (VxVM), Veritas File Systems (VxFS), Veritas Cluster Server, MicroMuse Netcool Suite of Applications, BMC Patrol, NAGIOS opensource, VMWare, AWS, Azure, Chef, Puppet, Web Services - IMS, DB2, Informix, Sybase, Oracle, MYSQL, Casandra, MongoDB, PostgreSQL, DynamoDB, RDS, Redshift, MySQL, MS SQL 2000 Server, SQL 2005, SQL 2008, MS ACCESS

BigData Open Source Cluster: Hadoop

Reporting Tools: Tableau, Power BI

Databases: ETL Tool Informatica

SQL Tool: Teradata, TOAD, SQL Navigator, SQL Workbench

APIs: RESTful, SOAP

API Design: SOA

Languages: C#.Net, VBA, JavaScript, C++, C, Pro*C

.Net Skill Set: .NET Framework and Common Type System, ASP.NET (v 1.1, 2.0 and 3.5), ADO.NET, .NET Class Libraries, Web Services

CRM System: Peoplesoft, Salesforce, Clarify

Telecom (OSS/BSS) Billing Products: Amdocs Ensemble (MAF, MPS, Billing, FBF, CSM, AR - Account Receivable), Amdocs Enabler, Portal Infranet 7.2, Intec Singl.eView

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Product Manager

Responsibilities:

• As a leader or owner of these programs, me work with business partners & multiple cross functional teams to balance business and technical objectives, and manifest these as clear, stable priorities for the team as Part of dynamic, continuously delivering teams using Agile/Lean development processes
• Manage product and program vision, roadmap, strategy; and maintain backlog and new features rollouts from conception to execution in terms of defining, building, and driving new products and features (on emails, Mobile and Voice) globally to ~ 35 Points of sale, catering to ~110M customers daily, by integrating Salesforce CRM system for Marketing/Promotional, Sales, Operational Campaigns
• Manage three 3rd party vendor companies (MessageGears, Twilio and Sailthru) for their SOW, Contract renewal and Cost negotiation
• Collaborate and partner with 80 members engineering team for daily stand ups, daily status updates as part of Agile process
• Manage global (US and International markets) localization/personalization/translation initiatives with globally located Marketing teams, babelprime, module & template owners, multiple service providers
• Translate business requirements to technical user stories for implementation by engineering team, by working with product management, UX, device marketing, customer service, and executive stakeholders
• Owns timely and quality product delivery, cost estimating and scoping work for the team
• Designing and integrating with various systems, optimizing product for run times and costs and ensuring the platform does not fail
• Facilitated Supplementary Documentation Walkthrough meetings with developers and Project Manager
• Created and Executed Test Cases/Scenarios, Test Strategy and performed Agile Quality Analysis post development work. Used sample test data, executed SQL commands to generate desired Test results
• Part of dis project was implemented in AWS Cloud, so me wrote Qubole (Hive) queries to extract data, pivot the data, do the data mining for quantification.
• Customer data is stored in Bigdata (RedShift) environment, from where me extract data and do the reporting and analytics in QlikView and Tableau
• Created a Reference Guide to identify, verify, and track changes made to the documentation to ensure adequate controls are in place to support traceability.
• Coordinated project scope meetings and facilitated the sprint review and retrospective meetings with the stakeholders
• Bringing Confidential 's multiple channels of communication product onto one single product.
• Live-site issue handling and isolation using operational intelligence tools for monitoring
• Proficient in A/B testing and data analysis to determine product performance and ROI through Adobe Omniture, Tableau and other Test and Learn tools
• Responsible for all outward communication and communication plan to senior leadership and cross-functional global teams residing across 3 different geographies, being the single POC for the team
• Efficient in various Agile methodologies like Scrum and Kanban with exposure to diversified toolset like Jira, VersionOne, Mingle, Pivotal Tracker, Trello etc. aimed Confidential achieving maximum team throughput
• Led multiple teams within the engineering and product organization, establishing improved development practices to increase productivity and testing quality, including regular code reviews, timeline estimates, agile development, bug triage, regular test plan reviews, and regular prioritization of sustained engineering work which improved code quality and reduced Pri1 and Pri2 bugs by 20%
• Designed and implemented to trigger daily test TFS builds using Jenkins to achieve the goal of continuous deployment and continuous testing reducing man-hours by 80%
• Collaborated with business owners on testing, product release, and related activities.
• Participated in risk mitigation, management, and problem resolution, as issues arise
• Facilitated critical decisions with trade-offs between resources, schedule & customer benefit
• Handled migration projects for OCC team as an acting PM where changes are happening to connect to new GDS REST API, the work includes reporting bugs to GDS team finding timeline from GDS end, based on the latest communication coming up with the latest release timelines for Confidential products supply team
• Worked directly with GDS Team to triage bugs, establish agreement on timelines, and provide continuous tracking and reporting of the timelines
• Helped product team to track and analyze the benefits of new production release by providing them each release information proactively
• Developed reports for senior management for business review
• Contributed into designing different metrics for dashboards tracking service health and behavior in production resulting in 50% immediate reduction in live site issues
• Helped define general acceptance criteria of user stories, so dat the team can easily decide when a user story can be signed off
• Provided support to create and manage APIs for external customers within the established SLA and supported deploying in AWS Infrastructure
• Designed admin tool to reduce support effort which halped in saving $20K/annually
• Launched A/B tests on new Confidential product page and tracked conversion, repeat visitor growth, funnel progression, cancellation rates, and Net Promoter Score to name a few KPI's
• Tracked user engagement via Omniture dashboard for page and click tracking of Car Details page
• Define key metrics for creating Splunk, and Grafana dashboards to monitor booking trends and errors for live site issues
• Partnered with other PM's, UX teams, Business Development Managers, and Tech Leads to groom and define features
• Developed and contributed to an A/B test backlog to promote healthy site experimentation velocity
• Migrated Stories/Bugs from Tello to JIRA
• Defined processes for team for definition of ready, working agreement are definition of done along with leadership team as process improvements and change management
• Working with 3rd party products for email, SMS and Push Integrations and delivery

Confidential

Technology Program Manager

Responsibilities:

• Worked as a Technology Project/Program Manager, Lead Business Systems /Data Analyst, Technical Solutions SME for various Loyalty, Offers & Campaign Management, Supply Chain, Digital Experience, e-Commerce, Telecom groups.
• In the spirit of continuous testing and continuous deployment, developed service to automatically test latest build.
• Gatheird detailed business requirements from stakeholders and worked closely with technology staff to translate requirements into functional designs and specifications
• Met objectives and deliverables by managing project requirements, scope, time and quality
• Proposed multiple potential solutions while making objective recommendations as to which direction should be taken
• Key contributor for solutioning, design and enterprise level architecting to support new or enhanced features in every Sprint release
• Worked with the Business to define requirements and core system capabilities and strategically driving efficiencies in the business considering the entire picture as well as the details
• Identified, evaluated and defined impacts of changes, provided alternatives both to the application changing and all upstream and downstream systems
• Worked with Enterprise, cross-functional and cross-departmental projects with high complexity and cross-system impacts
• Conceptualized, documented and communicated innovative solutions to meet or exceed business objectives and reconcile short-term solutions with long-term objectives and infrastructure strengths
• Planned, facilitated, and participated in working sessions with cross-functional resources and mentoring and assisting others in same
• Proficiently handled the stakeholder management, risk mitigation and trade-offs
• Use Case Scenarios and system development life cycle
• Lead JAD stack sessions and made sure all domains were integrated with artifacts delivered
• Used existing systems/technical knowledge and spoke around integration points
• Proactively suggested ways of improving system stability, availability, performance and reliability - mostly through Automation/Tools Development
• Participate in Sprint prioritization for each product or feature release based on priorities from key stakeholders after negotiating with them as an IT representative
• Day-to-day job includes gathering clear business requirements, translating them in a way dat IT team could understand, clarify business requirements as needed and act as a bridge between Business and IT team
• Writing complex SQL and Hive scripts, stored proc, and packages for building & scheduling automated process.
• Did analytics and reporting in Power BI for leadership presentation
• For Agile based projects, working closely with business stakeholders in identifying & defining requirements in in the form of User Stories and Epic Stories
• For Waterfall based projects, responsible for creating and authoring project level BRD
• Participate in Change Management (CR) proces