SUMMARY

• Project Manager/Senior Program Manager and Technical Team Lead
• Senior level professional, with over 18 years of Senior Program and Technical Team Lead Management experience, with major public and commercial accounts.
• Three years as Contractor for Confidential.
• Two years Senior Program Manager for teh $153 mm NYC PSAC1 E911 enhancement.
• Managed teh development, design and delivery of BI solutions for business structure transformation and business process reengineering.

TECHNICAL SKILLS

• Leading Global IT/Infrastructure teams /Contract, Accounting, Quality and Change Management with installation of Data Warehouse capability.
• ERP with SAP for several large clients. WAN, LAN, VPN’s with Checkpoint Firewalls and Windows and Linux Security. Implemented Service Now for incident management, CMDB, change management, and CRM.
• Excellent Oral/Written Communications skills with teams, resources, stakeholders, and client with detailed ID and managed followup of action items.
• Matrix Management environment skills, ability to work independently or with business owners and stakeholders.
• Manage cloud transition and transformation plans, for IaaS using computing, storage, networking, to enhance cloud access with Windows, Linux, VMware. Manage resulting client relations and communications with high - grade reporting structure, with attention to PMBOK guidelines.

PROFESSIONAL EXPERIENCE

Confidential

Senior Program Manager/Technical Team Lead

Responsibilities:

• Developed, designed, planned, and initiated projects to evaluate business customer and project tracking tools in multiple disparate databases, and convert from legacy data models to ERP and CRM. Budget $5mm, manage 12 PM’s and 30 technical resources Developed and installed SaaS applications for access to data for over a hundred CVS “Stores of teh Future” under CVS contract. Installed and upgraded Cloud access and AWS for international expansion. Directed preparation of Project Plan, assignment of Resources, prepared procurement plan-approved by management. Introduced ITIL capabilities to measure and control levels of improvement. Implemented Service Now for incident management, and integration to CRM for expanding sales operations in Europe, Turkey, Israel. Installed Data Warehouse capability to monitor expected explosive sales growth (doubling) over 5 year period. -Documented task list for WBS, assigned Project Managers for project execution, control, and delivery. -Developed agreed schedule for estimated completion in 12 month timeframe. Achieved buy-in from senior IT management.

Confidential

Senior Program Manager/Project Manager

Responsibilities:

• Managed, delivered, Accenture- designed ERP platform with enhanced hardware and software capability. Managed teh install of SAP, and integrating Checkpoint capability with 74 new servers, and 242 Virtual Images, integration of legacy applications. Upgraded storage capability using Hitachi HUS VM for new platforms for New York City Transit Authority (hundred thousand employees).-for data storage (HDS), data dissemination, payroll, centralized control. Implemented Service Now, new CRM applications and master data management system utilizing web services. Introduced CIFS for improved access to files, serial ports, etc.
• Directed 10 subcontractors (HP, AT&T, EMC, Checkpoint, Brocade and others) and chaired client, contractor and staff combined progress sessions, reporting in Sharepoint.
• IBM Program/Project Manager for IBM-managed acquisition and integration projects for IBM client- ABB Holdings - power management firm with $30 billion global revenues.

IBM Senior Program Manager

Confidential

Responsibilities:

• Telecommunications business, CenturyLink bought Qwest Communications.
• Managed 10 diverse projects at a time. Converted legacy applications to IBM supported capability for email, server and Network equipment upgrade, decommissioning EOSL equipment, provide ERP and CRM, and Patching schedules, created new training collateral.
• Implemented Service Now and BI applications for improved incident management, larger scale and scope of revenues and needed web services upgrades for levelled workflow..
• Managed reduction of incident response telecomm issues with managed introduction of SIEM, Security Issue and Event Management initiative. Client recognized significant threat reduction in integration for legacy applications to IBM support.
• Provider of Internet Access Application with SaaS, Wireless Data and Telecommunications Application Software, IT Systems Integration, using Cloud and AWS.
• managed equipment selection, install, staff training in Electronic Recordkeeping and use. Managed E H R application installs to comply with U.S. legislation from 2009. Upgraded doctor, clinic and hospital sites.
• managed Project staff for design, development, install of ERP and SAP solutions for clients in manufacturing, distribution, newspaper and magazine publishing industries. Applied SAN, NAS solutions for datastorage.
• Provided design and specification in teh development of teh School Safety Management System with Saas. Implemented Service Now and maintained application/modules in day-to-day administration.
• Managed senior level programming team in Bulgaria, coordinated work of system designers, and delivered SaaS presentations to NYS School Superintendents. Managed teh upgrade of upper New York State School data center for new app, introducing and establishing Unix and upgraded server RS6000 hardware for K12 unit school support. Application development used Solaris in process development.

Confidential

Senior Program Manager

Responsibilities:

• Managed staff for design and development of desktop and ISP - type application software systems. Developed programs for internet access and modifications for speedy use of email, reporting, and enhanced capabilities of Word, Excel and Powerpoint .
• hired, trained, directed project staff. Set procedures for training of users with newly developed GUI.
• managed remote European programming and development staff.
• Implemented and extended Service Now platform for automation of IT processes in dis newly formed business, upgrading database applications for design of web access in customer support.
• managed hiring, and orientation, daily work of development staff and project managers with coordination of skillsets in Wireless Data Communication.
• Installed Financial control application (ERP) for Orchard Bank nationwide, for Data Security upgrades and improved reporting.
• Managed Computer Aided dispatch, procurement and placement of laptops in Law Enforcement vehicles for seven US states and Puerto Rico.. Delivered DCC capability and infrastructure for teh new DC upgrades.
• Designed and installed System Security applications for non-interference, and 24/7 service
• Trained users for new IT capabilities, participated in response runs with on-duty officers for equipment, dispatch, and system testing.

Confidential

System Integrator-Senior Program Manager

Responsibilities:

• managed Project staff for dis Canadian owned billion dollar Systems Integration business, establishing 12 new data center locations with specialized applications for clients across U.S.
• Managed upgrade for Goldman Sachs for stock transactions in newly expanded center-server upgrade.
• managed teh response to New York City RFP, winning teh $153million NYC E911 Enhancement Project Contract.
• ProjectManager for teh design, development, and activation of teh new 100,000 square foot site, including defining and managing work of major subcontractors (IBM, ATT, Motorola, Verizon, Checkpoint, Daidone Cable Co.)
• Design, Preplanning, Equipment specs and procurement, Sub Contractor Hiring and Management, for Security-oriented Design-Build.
• Requirements Analysis and Team structure and training for major subcontractors, and training of several hundred “call takers” and “dispatchers”. Worked with architects in Site design and development, managing CO’s.
• Installed ERP for entirely new integrated and consolidated resource planning, Patrol teams allocation, and community (client) outreach for information, financial and accounting reporting, and data dissemination within CRM.