SUMMARY

• Cybersecurity Project Manager wif extensive experience managing projects, assessing risk, gathering requirements, analyzing complex issues, and providing innovative solutions to meet aggressive deadlines. Technical background and development experience. Effective communicator who can translate technical information clearly to a non - technical audience, at all levels.
• Key strengths include keeping calm in a crisis, bringing a contagious positive energy to the Team, inspires Team to perform its best work, persisting through challenges, asking insightful questions, providing focus and leadership to resolve problems. Known for being proactive, identifying early-stage challenges, and preventing system-wide issues. Analytical, logical, and detail-oriented.

CORE COMPETENCIES INCLUDE:

• Relationship Builder
• Project Planning
• Inquisitive Persistence
• Product Documentation
• Governance, Risk Management, Compliance
• Conflict Resolution
• Website Documentation
• Work Flow Diagrams
• Database Queries
• Organizes the Chaos

TECHNICAL SKILLS

Languages: HTML, XML, Java, SQL, Oracle PL/SQL

Software: Project, Word, Excel, Visio, PowerPoint, Access, Outlook, SPLUNK, SAP

Tools: MS Project Server, JIRA, Confluence, SharePoint, Adobe LiveCycle Forms, AquaData, TOAD, SharePoint, GoTo Meetings, Webex, Jabber, Teams, Salesforce, iRise, BPMN, DOORS, Quality Center, DreamWeaver, SnagIt, SAP WebI Business Objects/Crystal Reports, SAP BusinessObjects Reporting, SAP BusinessObjects Supervisor, Corticon Maps and Rules, Data Dictionary

Hardware: Windows Laptops, MAC

Databases: Oracle, SQL Server, Postgres, Access

PROFESSIONAL EXPERIENCE

Confidential, Pasadena, CA

Senior Project Manager

Responsibilities:

• Gathered Project Managers’ feedback to create a Project Portfolio (1 project per slide) for the division’s project managers status reporting
• Created Project Manager’s Project Status Portfolio in MS PowerPoint to present a visual project status of all active division projects to Executive Management
• Responsible for project management of the critical ICAM (Identity, Credential, and Access Management) Projects - 6 projects concurrently, Duration 3 months to 24 months, Resources 5 to 10, Budget $500,000 to $2,000,000 per project
• Created MS Project plans delivering all phases and tasks in the Project Life Cycle - Initiation, Planning, Execution, Monitoring and Control, Project Closure to keep project teams on track wif delivering quality projects
• Created and maintained weekly ICAM Program MS PowerPoint deck to present a visual program status of all projects on 2 slides
• Created project artifacts to keep projects moving along to project completion - delivered on time and on budget
• Created Burndown Charts for projects to communicate progress to Executive Management
• Created and maintained a weekly Project Status for our Section in MS PowerPoint to present a visual project status for all section projects for Executive Management’s review.
• Responsible for the project management of the Global Server Load Balancing (GSLB) Project, Duration 9 months (received project at the end of month 3 since prior PM activity yielded no progress), Resources 6, Budget $200,000.
• Rescued GSLB project - the project is back on track due to pushing the project through JPL’s project gates and following JPL’s processes.
• Presented at the ITPMO Review meetings - Inception, Elaboration, Construction phases using MS PowerPoint to communicate project information - project description, budget, risks and mitigation, architecture, and deliverables in a clear concise method.
• Landed a rare contract expiry date waiver to continue contract work at JPL because of the consistent ability to complete projects on time and on budget.
• Built folders, privileges, and granted access to a Windows Share Drive for our Team (12 Team Members) to store critical work in progress documents
• Chosen to administrate the Windows Share Drive granting access and privileges to the appropriate Team Members (Managers, Lead, and Project Managers)
• Responsible for creating a procurement process flow to produce consistent work and vetting of vendors
• Tapped to gather and document day to day operation activities from a resource leaving the company to ease the transition to a future resource
• Facilitated discussions and resolved meeting conflicts wif the resource leaving the company to gather accurate information
• Updated Project Plan assisting an overloaded Project Manager
• Organized work packets for the Manager’s approval

Confidential, Fountain Valley, CA

GRC Business Analyst/Project Manager

Responsibilities:

• MS Project - created project plans for CAPAs (Corrective and Preventive Action) for all Security Audit Findings. Budget - $600,000 Duration - 12 Months, Resources - 6, Audit Findings - 50
• Responsible for Hyundai Motors America and Genesis Motors America assessment of vendors, software, hardware, and data transmission to protect the company from legal and cyber threats
• Facilitated Penetration Testing on 3rd Party Vendor software to meet milestone project deliverables
• Gathered Penetration Vendor quotes to fit wifin the project’s budget
• Negotiated timelines and deliverable dates wif Penetration Vendors to meet project deliverables
• Built relationships wif the GRC Management and Team to facilitate a smooth transition (wif little to no onboarding assistance) filling the job functions of a recently terminated contingent
• Calmed the chaos and frustration on the GRC Team through logical organization of tasks and functions
• Gained the confidence of GRC Management and Team to perform at a high level to clean up back logged tasks
• Organized tracking the GRC Team’s output in easily consumable logs for upper management’s review
• Built solid relationships wif GRC’s business partners through quick responsiveness to their needs
• Bridged the gap between business lack of GRC knowledge and GRC Team’s value to Hyundaigambare Masai Butsumyo llc 3/2015 - Present
• Gambare Masai Butsumyo LLC is a dynamic IT Consulting and Security company partnering wif industry leaders who embrace the journey to success. We support our clients wif a “We do wat we say and say wat we do ” mission statement.

Confidential, Irvine, CA

Lead IT PMO Project Manager/Business Systems Analyst

Responsibilities:

• Project Manager for a vendor tool being implemented to improve workflow saving the company $500,000+ annually Budget - $750,000, Duration - 9 Months, Resources – 4 (including vendor resource)
• Supported Agile Development Methodology organizing sprints to complete projects on time and on budget
• Tapped on the shoulder by the National Vice President of Specialty to be the Project Manager for revenue generating dental technology initiatives for all affiliated dental offices (300+) throughout the organization
• Project Manager for Specialty Market Training – spanning hundreds of offices (300+) yielding 30% profit increase for 2017 and continuing the momentum into 2018
• Project Manager on all projects partnering wif Align Technology building solid business relationships Budget - $2.5 million, Duration - 16 months, Resources – 4 core resources (64 resources total)
• Align Technology appreciated the Project Management efforts to complete projects introducing new products to Smile Brands affiliated offices; Align Technology gave an award to the Project Manager
• Tracked and distributed $1.8+ million Align Technology hardware and deployed software to the affiliated dental offices
• Complimented on the quick resolution to challenges wif the Align Technology hardware and software
• Created department specific slides for presentations at several Board of Directors meetings impressing the executive audience by the visual communication of financial gains
• Interim Project Manager, while the search for an additional Project Manager was conducted, keeping all high priority projects on schedule and managing Executive Management expectations.
• Selected list of Project Manager Candidates to insure a group of skilled candidates
• Interviewed, ranked, and selected final Project Manager Candidates
• Created Project Artifacts – Project Plans, Business Requirements, Tracked Sprints in JIRA, Use Cases, User Stories, Test Plans, Test Cases, Test Scripts, UAT, and Flow Diagrams (Current and Future States) for the mission critical Smile Brands, Inc. Projects to deliver nimble and configurable systems.
• Designated the Lead Business Systems Analyst to deliver the business requirement documents for all high priority PMO Projects (see Projects listed above).
• Built professional supportive client relationships gaining the client’s trust.
• Trusted resource to complete tasks for business initiatives for release to the public at a future date – keeper of proprietary information.
• Performed Project Tracking on Amazon Cloud Migration, Business Analytics, Call Center (Inbound, Outbound, IVR), Claims (EDI) Clearinghouse, Collections, Compensation, Collections, Data Warehouse, Hardware Migration, Learning Management System, Marketing, Office Treatment Plan, Patient Communicator, Patient Engagement, Smile Brands Finance systems to ensure meeting deadlines in a lightning fast Client environment
• Managed Vendors in the early and near complete Data Warehouse stages to expedite the ETL process.
• Managed Client expectations to ensure delivery of high quality systems.
• Facilitated Team Members’ knowledge transfer to maintain the fast pace through project milestones.
• Adapted effortlessly to changing project priorities to accommodate business needs.
• Mentored less experienced Project Managers, Business Analysts, and Testers to embrace company best practices.
• Delegated work to less experienced Project Managers, Business Analysts, and Testers to continuously improve their system knowledge.
• Participated in Vendor Selection Process by creating a Vendor Assessment document assigning points to each Vendor to allow the Smile Brands Executive Team to select the best fit Vendor.
• Alleviated Client and Vendor disagreements by clarifying and offering solutions to build a solid Client Vendor relationship.
• Captured, in 4 hours, a Current State Patient Leaks (Falling Through the Cracks) Challenge process flow for the VP of Call Centers to present to the Chief Financial Officer
• Wrote Business Requirements, Use Cases, and Process Flow Diagrams for the mission critical DMS Upgrade Project to deliver a nimble and configurable system.
• Designated the Lead Business Systems Analyst to deliver the business requirement documents for future state DMS reports.
• Nurtured a productive working relationship wif vendor representatives to keep vendors on task.
• Tapped to become the SME for Business Rules for the future state DMS by building strong relationships wif the business community.
• "Jacqueline of All Trades" to assist Team Members wif meeting their deliverable dates.

Confidential, Torrance, CA

Project Manager/Senior Business Systems Analyst

Responsibilities:

• Wrote Business Requirements, Use Cases, and Process Flow Diagrams for the mission critical DMS Upgrade Project to deliver a nimble and configurable system.
• Designated the Lead Business Systems Analyst to deliver the business requirement document for the DMS Upgrade Project.
• Designated Adobe Forms Business Systems Analyst to deliver Adobe Forms meeting the client's expectations.
• Designated Scrum Master for the Forms Conversion Project ($800,000+) to deliver forms wifin the Sprint time frames.
• Monitored 5 resources progress to meet deliverables in a timely manner.
• Mentored 2 resources to ensure the integrity and delivery of the DMS Upgrade Project ($1.5+ million).
• Planned 2 resources' work load and milestone delivery dates driven by the project.
• Updated Project Plan to reflect resource progress and deliverables to create accurate task statuses.
• Wrote and executed the test plan and test script for the DMS Upgrade Project to expedite the delivery of the testing milestone.
• Key liaison between the Business Community and 2 BSAs to gather detailed requirements for an accurate Business Requirements Document
• Participated on the vendor selection for the DMS Upgrade Project to determine the best fitting vendor for Toyota Financial Services
• Performed a consultative role on the User Acceptance Test creation to acquire UAT approval
• Chaired Business User Workshop meetings to capture challenges and facilitate resolutions.
• Point person to resolve and respond to the Business Unit's (domestic and offshore teams) challenges and questions
• Facilitated implementation of the DMS Upgrade Project to smoothly transition Business Users into Salesforce
• Lead BSA on the Adobe Forms Conversion Project upgrading FormFlow99 forms to Adobe LiveCycle Forms to allow for quick forms change management
• Wrote the Business Requirements for the Adobe LiveCycle Forms allowing for maintainable documents for non-Developers

Confidential, Irvine, CA

Business Analyst

Responsibilities:

• Wrote Business Requirements, Use Cases, and Process Flow Diagrams for the mission critical BOSS Rewrite Project to deliver a nimble and configurable system.
• Wrote Business Requirements for the Administration Module of the Client Portal to assist business clients wif product questions.
• Created mock ups for the Business Community to touch and view the User Interface design.
• Wrote and executed the test plan and test script for the Administration Module of the Client Portal
• Drove the Release 1.0 ZIPS Replacement Project to completion on target and on budget by facilitating the resolution of issues found during UAT
• Designed, created, set policies, and implemented an IT wide QA Defect Tracking System to allow the efficient and effective communication of issues to the project team.
• Designed, created, set policies, and implemented an IT wide Post Implementation Tracking System to allow the efficient and effective communication of concerns to the project team.
• Acquired the Business Unit's Quality Assurance Test approval on time and wifin budget
• Performed a consultative role on the User Acceptance Test creation to acquire UAT approval
• "Trained the Trainer" on the Administration Module and authored "Did you know?" documents to familiarize the Business Community wif the Client Portal
• Chaired post implementation meetings in the Project Manager's absence to capture challenges and facilitate resolutions.
• Managed production support queues and resolved challenges to meet aggressive Service Level Agreements.
• Point person to resolve and respond to the Business Unit's (domestic and offshore teams) challenges and questions
• Recipient of accolades from the Business Community and Technical Staff for grasping critical path concepts and producing results wifin 2 weeks of joining the project team.
• Placed on the production support rotation wif a minimal amount of ramp up time and received comments from the senior production support members praising resolution of issues in an efficient and effective manner
• Identified and acknowledged by Senior Management as the Client Portal Administration and SSO Role Subject Matter Expert.

Confidential, Redlands, CA

Project Manager/Business Analyst

Responsibilities:

• Wrote process documentation for the critical Code Gallery product to assist customers wif product questions.
• Wrote Business Requirements for the MapIt product for Enterprise Licensed Agreement customers.
• Wrote Business Requirements for the Support DVD 9.3.1 product to facilitate the enhancement of the DVD delivery of the product.
• Wrote Business Requirements for the Redesigned Sales Portal to assist new and seasoned Sales Personnel access ESRI's Sales Process and sell ESRI's products worldwide
• Designated Project Manager filling the untimely vacated Project Manager role to keep the project on schedule.
• Updated Project Plan to communicate project progress and status to upper management.
• Chaired daily Scrum meetings to facilitate the completion of tasks and milestones.
• Created Process Flow documents for the Support DVD 9.3.1 product
• Wrote the test scripts for the Support DVD 9.3.1 product
• Executed the test scripts for the Support DVD 9.3.1 product
• Created wiki sites for products and projects
• Utilized the wiki site to track defects for the Support DVD 9.3.1 and Resigned Sale Portal products
• Facilitated and coordinated the manufacturing and production of the Support DVD 9.3.1
• Lead the final delivery of the final Support DVD 9.3.1 product to the client.
• Documented Business Requirements, Testing Efforts, and Debriefs
• Wrote the test plans for the Redesigned Sales Portal Website
• Wrote the test scripts for the Redesigned Sales Portal Website
• Executed the test scripts for the Redesigned Sales Portal Website
• Documented and facilitated the resolution of product challenges.