SUMMARY

• Sr. Product Owner/Program Manager with over 13 years of experience specializing in IT project management, streamlining operations, and maintaining schedules to ensure maximum customer satisfaction and business revenue
• Proven record of success leading all phases of IT projects. Managed all phases of teh software development lifecycle (SDLC) for custom solutions. Project Management experience across variety of projects, including Power BI, Datawarehouse, Data Analytics, ERP, ETL, Master Datawarehouse Management, Application Dev and Business Process efforts
• Expertise in development, maintenance and communication of IT Program Governance Structure, Roadmap, Escalation Path(s) and Communications Plan
• Accountable for Program delivery within time, cost, and quality constraints. Managed and escalated risks, issues, and dependencies across teh program
• Expertise in facilitating Agile methodology in capacity of Product Owner and Scrum Master. Expertise in creating and managing Epic, Product Backlogs, Use stories, slim UML and Velocity charts.
• Successfully implemented Agile process called Acceptance Test Driven development (ATDD) across teh entire Program
• Experience with Coordinating change requests and participated in CAB reviews with teh local Delivery team. Knowledge of Change Management processes is a plus
• Expertise in conceptual design of new ideas and teh preparation of proposals
• Business strategist planned and managed multimillion - dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains.
• Expertise in creating teh program flow and defining schedule, cost, deliverables, and integrations points
• Experience using Oracle PPM cloud for project billing and contract management including billing for project work, managing capital asset project cost, and tracking internal project cost.
• Using Oracle PPM Cloud defined business rules to control which expenditures can be charged and by whom. Also, used out of box integration feature to push cost to MS project from PPM Cloud for project cost and budget management
• Experience managing multiple projects concurrently from one portfolio and different portfolios
• Excel at Vendor negotiation and creating SOW
• Created work breakdown structure (WBS) and identified required resources
• Managed project execution of deliverables, while monitoring and updating changes to project documentation to ensure adherence to budget, schedule, scope, and quality
• Build Client Relationship and participated in Business Development
• Excellent communicator, leveraged technical, business, and financial acumen to communicate effectively with client executives and their respective teams
• Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables dat meet or exceed timeline and budgetary targets
• Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with teh desired results
• Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments
• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures
• Expertise in Project Management Techniques: Work Breakdown Structures (WBS), Project scheduling, GANTT Charts, Milestone Tracking and PERT Chart
• Experience and knowledge of cost/benefit Analysis, ROI, buy/build, and SOW's
• Expertise in creating documents such as Business need, Strategic proposals, RACI, Project Health Card, Proof of Concept, Project Charter, Project Plan and Project Schedules and Calendars
• Expertise and ability to Coach, mentor, and lead personnel within technical as well as functional team

AREA OF EXPERTISE:

• IT Strategy and Planning
• Budgeting & Forecasting
• Quality Management
• Resource Management
• Project Scheduling
• IT Governance
• Testing/QA/Rollout/Support
• Team Building & Mentoring
• Offshore Development
• Client Relations & Presentations
• Business & IT Planning
• Risk Management
• Vendor Management
• ROI Analysis
• System Development
• Executive Presentations

TECHNICAL SKILLS:

Databases: Azure,Oracle 10g/11g, SAP MDM, DB2, Teradata, MS SQL server

BI Tools: Hyperion, Toad, OBIEE, Business Objects, Cognos, Datastage, Informatica, SQ Server Management Studio, Pentaho

Testing Tools: Test Director, Win Runner, Load Runner, Quality Center, Quick Test Professional, HP Quality Software, JIRA

Business Modeling Tools: Rational Requisite Pro, Rational Rose, MS Visio, Clear Case, ClearQuest

Change Management Tools: Rational Clear Quest, Test Director, Confluence

Project Management Tools: Rally,MS Excel, MS Word, MS Project, wikis, PPM Clarity, JIRA, Confluence, AgileCraft

Version Control Tools: Microsoft Share Point 2007, Rational Clear Case

Software Development Methodologies: SDLC, RUP, Waterfall, Agile, Scrum

Standard: ISO 9001, CMM, SWIFT, Basel II, SOA

Languages: C, C++, Java, SQL, PL SQL, HTML, Visual Basic, .NET

Operating Systems: Windows NT/95/2000/XP/Vista/7, UNIX, IBM Mainframe, MacWindows VISTA/NT, (Apache & MySQL)

PROFESSIONAL EXPERIENCE

Confidential, Los Angeles, CA

Program Manager/Product Manager

Responsibilities:

• Product Owner for Confidential Diabetes product launch
• Managed $1.5B revenue generating product - MiniMed 670G product
• Spearheaded IT program of ten Minimed Outcomes interrelated projects. Monitored and tracked all ten projects under teh program
• Championed and developed clinical marketing as function in Confidential Diabetes
• Developed and maintained Data Analytics and integration architecture blueprint for Minimed program
• Provided backlog management, iteration planning, and elaboration of teh user stories
• Worked closely with Business Partners to create and maintain a product backlog according to business value and ROI
• Acted as a focal point for internal customers to address with new work and/or concerns about products or delivery.
• Provided leadership for teh team in a constantly changing environment and halp teh team to leverage change for teh benefit of our customers.
• Conducted daily sprint ceremonies as necessary to facilitate quality and speed of delivery.
• Assessed value, developed use cases, and prioritized stories, Epics and initiatives to ensure work focuses on those with maximum value dat are aligned with product strategy
• Collaborated with business analysts and subject matter experts on team to transition teh business requirements to technical requirements.
• Managed partnerships with external vendors Key Results
• Effectively and groomed backlog
• Clearly defined Acceptance Criteria per feature
• Effectively executed Agile Processes (Scrum and Agile Hybrid) and Cross Functional communication
• Coordinated with teh client, Global counterparts, stakeholders, Data Science and Research and development team on weekly as well as daily basis
• Identified Risks, Issues, and interdependencies of all teh ten projects
• Spearheaded team of more than fifty resources globally
• Ensured clear reporting of project status from teh project management team including timelines, milestone tracking, budget status, and issue identification to program management and stakeholders
• Oversaw teh day-to-day operational aspects of projects including scope, schedule, resourcing for teh technology team
• Created and maintained KPI dashboards related to program metrics via MS Power BI
• Created workflow diagrams of production technology processes and identify opportunities to streamline processes or improve efficiency
• Facilitated completion of vendor-related tasks such as processing data requests
• Approved material procurement requisitions, vendor invoices, and intercompany support authorizations
• Ensured project documents are complete, current, and stored appropriately
• Managed User Interface (UI) specifications for Minimed Outcome App for launch in ten different regions while enhancing existing Web Application for U.S. at teh same time
• Led and coordinated Minimed App specification discussion with JAPA, EMEA, APAC, LATAM, US and CANADA region
• Acted a Liaison between Marketing objective and IT specification and development
• Conducted weekly and daily status call with IT team to ensure App is being is developed as per teh UI specification
• Coordinated with teh data integration team and developers to track and monitor teh project for effective timelines
• Resolve any conflicts in achieving project goals (expectations, delay in delivery, resource availability and allocation, etc.); recommended corrective action and ultimately drove to resolution
• Actively participated in data and security review with Security Committee (Marcomm)

Environment: Windows, MS Project, Azure, Rally, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Jira, Python, SQL Server,Data Lake, Matlab, Informatica, One Note, One Drive, Sharepoint, Service Now

Confidential, Los Angeles, CA

Program Manager/Product Owner

Responsibilities:

• Program Manager for AT&T’s in-house MyBI Application
• Spearheaded IT program of five major Business Intelligence (BI) and Data Analytics related projects. Monitored and tracked Program related projects.
• Ensured projects/programs are defined, tracked, and communicated in a consistent and effective manner
• Partnered with IT and business leadership to define opportunities and prioritize projects based on pre-defined criteria (return on investment, productivity, compliance, etc)
• Directed project managers/stakeholders with business case development
• Ensured projects within teh portfolio are delivered on time, within budget and with quality
• Monitored/measured key performance indicators daily; continuously drive program/process improvements.
• Correlated data and information to arrive at higher-order knowledge; created graphic representations to measure program status and outcomes in all major areas; contributed to Executive Dashboards at Regional and Area levels to facilitate effective decision-making.
• Assisted in development of automated program/project performance reports and KPI graphics.
• Experience with new project management system implementation and data migration.
• Developed and enhanced standard ad hoc reports, dashboards, KPI reports and other summary/transactional based reports for internal and external stakeholders
• Created value-added solutions to integrate best practices with project controls deliverables as desired.
• Initiated project with teh vendor maintaining engagement through teh life of teh project
• Spearheaded Identification and qualification of vendors, negotiation of bids, as well as contracting and ultimately monitoring vendor work performance.
• Spearheaded a team of more than hundred resources, onsite as well as offshore
• Formulated and Maintained Business Strategies and created roadmap for further consolidation
• Analyzed all teh MYBI Application projects and identified teh pain points.
• Implemented Acceptance Test Driven Development (ATDD) approach in all teh five projects under ‘MyBI’ Program
• Created Business need and justification for a BI dashboard so dat stakeholders could monitor teh test progress for each scrum team under teh program
• Conducted Scrum of Scrum to identify issues, risk, and progress of each Scrum team
• Monitored and communicated any production issues with ‘MyBI Application’ to teh client and proactively resolved teh issues
• Continuously reviewed resource optimization while maintaining skill & capacity
• Presented formal status to multiple audience levels in IT and teh Corporate business community
• Business development and client engagement
• Worked with PMO office to analyze and formulate strategies. Created and presented best practices, standards, and program process improvement suggestions to VP of Chief Data Office (CDO) department
• Developed and contributed to teh achievement of established department goals and objectives and adhered to department policies, procedures, quality standards and safety standards.
• Managed fixed bid projects and budget efficiently and effectively
• Championed IBM’s strategies at client site (AT&T). Promoted IBM and its strategies to improve AT&T’s processes
• Along with MyBI projects, involved in defining scope and creating Baseline for new projects in 2019

Environment: Windows, MS Project, Primavera Project Management (5.0 or 6.1), Rally, Azure, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Teradata, MicroStrategy, Sharepoint, Cognos, OBIEE, Confluence, Jira, Data Analytics

Confidential, CA

Analytics Product Owner

Responsibilities:

• Managed multiple EDW and Analytics projects.
• Maintained teh Product Backlog and participated in Roadmap Grooming sessions
• Assisted in teh creation of Epics and Stories Work with internal stakeholder/customers to understand business needs and requirements
• For moderately complex requests/projects, led and performed analysis of business and user needs, constructs requirements documentation, translates requirements into proper system requirement specifications (user stories), and reviews requirements and specifications with internal and external stakeholders
• Formulated and defined systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements
• Communicated teh business directives, goals and design to teh technical team and serve as business interface from teh enterprise's operational management team managing expectations and defining business satisfaction metrics
• Conducted peer review for completeness and viability of requirement specifications (user stories) developed by other Business Systems Analysts
• Managed projects related to Chevron’s oil wells survey and scheduling process across all phases of teh software development lifecycle (SDLC)
• Collaborated with PMO to finalize business case and benefits management
• Monitored workflow and made timeline adjustments as needed
• Created Project Charters and Business Case
• Managed resource and capacity planning for all phases of teh projects
• Developed Status reports, cost estimates, and resource plans
• Identified Risks and made vital decisions across all phases of teh project
• Supported development and software quality assurance to ensure optimal progress and product stability for end users
• Adjusted project milestones as needed.

Environment: Windows, MS Project, PPM, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Teradata, Azure,MicroStrategy, Sharepoint

Confidential, Los Angeles, CA

Product Owner

Responsibilities:

• Managed Ship star systems (Internal to Confidential ) including Shipboard system, Credit Card Surcharges, Crew Accounts and Dining
• Extensively involved in sprints and sprint planning
• Created Product backlogs, boards, Epic and User stories in Confluence and Jira
• Participated in Requirement Gathering meetings and established business rules
• Defined scope and budget. Tracked and monitored all phase of teh project
• Conducted daily stand up meeting
• Developed comprehensive project plans, processes and workflows for efficiency and flawless execution, establishing appropriate ownership for all deliverables.
• Identified project risks early on and implemented action plans to mitigate or eliminate risks

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), MySQL Server, AGILE, SCRUM, Confluence, Java, J2EE, Data Analytics

Confidential, Los Angeles, CA

Product Owner, Business Intelligence

Responsibilities:

• Managed all phases of teh software development lifecycle (SDLC) for BI custom solutions
• Application Manager of EDW and BI Analytics for Annuities and Life Insurance line of business
• Developed Information management / Data management and Data Analytics road map
• Responsible for managing and architect multiple engagements with customer delivery for Enterprise Data Architecture and Business Intelligence / Data Warehouse
• Interacted with customer executives and middle management and was a point person for service delivery
• Lead on-site and off-site teams for implementation
• Defined deliverables, managed client relationships and expectations
• Managed Cognos upgrade projects under budget.
• Designed Business cases, managed finances, monthly reporting, steering committee meetings with business
• Designed and implemented new Cognos and Tableau reporting to streamline teh reconciliation of Marketing and Wholesalers information
• Managed multiple Cognos projects including migration from IBM Cognos 7.3 to Cognos 10.2 BI and Cognos 8.3 to Cognos 10.2 BI
• Led and developed a team on 3 onsite and 3 offshore developers
• Addressed complaints and resolvd conflicts within team
• Ensured assigned team members are meeting department expectations/goals/objectives. Maintain daily/weekly logs of assigned team members' work output.
• Managed a Service now project utilizing ITIL process. Defined Incidents, Change Request, Request type, process flow, Level 1 and 2 approval and training different departments company wide

Environment: Windows,MS Project, Azure, Rally MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), MS Lync, Oracle 11g, SQL, Salesforce, Sharepoint, PPM, Qlikview, Cognos 7.3-10.2, Informatica, ServiceNow, Team Track, Data Analytics

Confidential, Orlando, FL

Project Manger

Responsibilities:

• Engaged clients and internal IT subject matter experts (SME's) to document, and analyze reporting needs and requirements
• Managed team reporting analysts to ensure external and internal report
• Elicited Business Intelligence Requirements from business user’s enterprise wide (Accounting, Finance Marketing and Sales team)
• Created Project Initiation document, Project charter, Slim Functional and Technical Requirement documents
• Created scope, objectives, and aligned stakeholders for projects.
• Ensured proper resource allocation, and guided partners on prioritization and schedule
• Developed comprehensive project plans, processes and workflows for efficiency and flawless execution, establishing appropriate ownership for all deliverables.
• Identified project risks early on and implemented action plans to mitigate or eliminate risks
• Collaborated with departments across teh company, key stakeholders and external vendors, facilitating meetings when necessary
• Centralized information by preparing status reports on deliverables and leading timely meetings.
• Managed and delivered projects on-time and within budget, maintaining a strong understanding of deliverables across all channels.
• Reviewed request to determine basic characteristics, such as origin and report flow, mapping, format, frequency, distribution, and purpose or function of report
• Created test plans and participated in User Acceptance Testing

Environment: Windows, PPM, MS Project, Azure, MS Office (MS Word, MS Excel, MS Powerpoint, MS Visio), Mainframe, Oracle 10g/ 11g, OBIEE, Hyperion, Informatica, Toad, SQL, Sharepoint, Java, Mainframe, Data Analytics

Confidential, Milwaukee, WI

IT Project Manager

Responsibilities:

• Developed project scope, feasibility, cost estimates, and schedule
• Prepared project approval authorizations. Developed Project Charter and specifications. Led, and facilitated cross functional project teams
• Tracked, reported and managed final project performance, schedule, and cost compliance.
• Developed cost estimates and budgets for projects. Created Baselines and controlled project costs
• Communicated and distributed information to project stakeholders. Managed project stakeholder expectations with support from subject matter experts, as needed. Reported accurate project information. Created project management documents and presentations
• Led identification of customer quality standards relevant to projects. Balanced customer satisfaction. cost of quality and use of standards.
• Led stakeholder analyses to identify expectations and requirements on projects and programs. Led teh breakdown of programs into projects, deliverables, and associated work. Effectively led and managed project and program scope through a change control process.
• Worked with teh Business Partner ( Confidential ) to identify owners of teh business process and scope of teh data required for teh application
• For analytical applications, determined teh business questions to be answered and teh business process to be followed
• Led teh definition of project teams, roles and responsibilities, and reporting relationships on projects and programs. Led project team sessions and provided feedback. Resolved project level issues on projects and programs and escalated those issues to teh appropriate level dat cannot be resolved at teh program manager level.
• Leveraged discovery driven planning methods to select new initiatives and continuously validated their efficacy
• Leveraged qualitative and quantitative user/market research to translate teh needs of internal and external stakeholders into teh project plan
• Managed, led, and provided oversight to multiple related project and program assignments, and monitored performances of all project participants, including staff, consultants, vendors, etc. Tailored standard methodologies to support project needs.

Environment: MS Project, MS Visio, MS Office, MS Outlook, MS Access, Teradata, Data Analytics, datastage, Erwin, SharePoint, MS live meeting, SQL server, Business Object, SAP MDM, SAP BW, JIRA, Erwin, ETL

Confidential, New York, NY

Senior Business Analyst

Responsibilities:

• Liaison between various stakeholders to understand and document current business processes and priorities. Interpreted these business needs to identify requirements across all effected areas and translate these needs into operational and application requirements
• Designed, developed and tested reports, analytical workspaces, dashboards and scorecards from various data sources including DB2, Oracle, SQL Server and Legacy environments
• Prepared teh Business Requirement Document (BRD) and functional requirement document (FRD) for teh enhancement of teh existing services. Responsible for keeping project report up to date
• Performed data analysis such as slicing and dicing teh data and drilling down teh data using Crystal Reports
• Along with Stakeholders initiated a project called WOW. Through this process, Confidential employees can register any issue dat they came across while accessing online Confidential account. Teh purpose of WOW initiative was to focus on actionable items and eventually improve teh quality of Confidential online account experience of teh customer

Environment: DB2, Oracle, Mainframe,UML, Windows 7, Mainframe Rumba, Microsoft Office suite, MS Visio, Lotus Note, RUP, UML, SQL, Cognos, datastage, MS live meeting, SharePoint, HTML,JAVA, J2EE, Data Analytics