SUMMARY

• Professional business system analyst/trainer/project manager/technical writer wif 17 years’ experience to include teh following.
• Review Project plans to plan and coordinate project activities.
• Review and process diagrams approve all systems charts and programs before their implementation
• Story Boarding and Use case scenario implementation for upper - level management
• Escalates incidents to seniors where business process and extensive system knowledge is required.
• Wrote business requirements for multiple projects for internal clients
• Creating Technical documentation & training Documents
• Wrote Technical documentation for teh start-up team for Infor support process modeling
• Provide Elicitation and collaboration on all project deliverables
• Develop and interpret organizational goals, policies, and procedures
• Consult wif end-users, management, vendors, and technicians to aid in teh elicitation and collaboration of business needs
• Direct daily operations of teh department, analyzing workflow and establish priorities for current and future state
• Resolves application incidents and problems dat require development modifications such as lower complexity software problem resolution, training issues, and documentation, and data problems requiring moderate business analysis, extensive business, and/or system knowledge.
• Responsible for a liaison role between teh business partners and IT services providers to ensure congruency between functional IT business units.
• Agile and Waterfall methodology

TECHNICAL SKILLS

• Project Management Methodologies
• Creating Technical documentation & training Documents
• Infrastructure Technology
• Business Analyst Process
• Risk Assessment /Documentation
• PC lifecycle Management
• Requirements Definition
• Broadcast/Cable and Film Post-Production
• Installation and configuration software
• Workflow Analysis and Development
• Analyzing Business requirements and Data gathering
• Process Diagrams
• Creating Functional Requirements
• Windows XP/Windows 7 installations configurations
• MS Project, MS Word, Excel, PP
• Software License Admin
• Proprietary software Implementation and Administration
• Cisco Access Point installation and configuration
• SharePoint administration
• ENG Camera Operation
• Installation and Administration for server /desktop environment
• Storage Sizing and Administration
• Network administration
• Database Configuration
• Technical Operations

PROFESSIONAL EXPERIENCE

Confidential

Sr. Business System Analyst/Technical Writer

Responsibilities:

• Wrote business requirements/SOW for City-Works project for vendors/internal clients
• Follow all project management framework, standards, and documentation
• Interpret internal client’s business requirements for organizational goals
• Review internal business requirements and perform elicitation for teh City-Works project.
• Direct scheduled meetings for teh City-Works project, analyzing workflow, establish priorities for future project direction
• Provide conduit between functional SMEs and technical teams
• Created workflow repository on SharePoint
• Create documentation to present to upper-level management.
• Assist in teh design, implementation, and distribution of operating procedures. Develops functional specifications and system design specifications for project engagements
• Consistently better my business analyst skill via online courses

Confidential

Business System Analyst/Technical Writer/Application Support

Responsibilities:

• Wrote business requirements for multiple projects for internal clients.
• Interpret internal client’s business requirements for organizational goals, FINRA requirements policies, and procedures
• Review internal business requirements and perform elicitation for all securities projects.
• Direct daily operations of teh department, analyzing workflow, establishing priorities,
• Manage project timelines.
• Provide direct for mainframe programmers for changes on client projects.
• Create documentation to present to upper-level management.
• Prepare and review operational documentation via teh JAZZ system.
• Consistently better my business analyst skill via Pluralsight online courses.

Confidential

Business Analyst/Technical Writer/Application Support

Responsibilities:

• Wrote Technical documentation for teh start-up team for Infor support process modeling.
• Develop technical teams and interpret organizational goals, policies, and procedures.
• Supporting teh team needs for documentation of SLA’s and technical support.
• Review and approve all systems charts and programs before their implementation.
• Direct daily operations of teh department, analyzing workflow, establishing priorities,
• Developing standards and setting deadlines.
• Review teh work of systems analysts, programmers, and other computer-related
• Workers and convert to documentation which is presented to upper-level management.
• Prepare and review operational reports or project progress reports. JIRA’s
• Research new technologies by attending seminars, reading trade articles, or taking classes and implement or recommend teh implementation of new technologies.
• Lead team for implementation and liaison between

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Created an overall document dat included Infrastructure technology, Telephony technology, and furniture for teh new facility. Creation of process flowcharts.
• Created process diagrams, systems use cases and Visio diagrams for all facets of teh project.
• Conducted end-user Elicitation and collaboration for server equipment moving to teh new facility as well as server equipment being retired and or migrated to new equipment
• Researched new technologies via seminars, integrated new digital master file systems (e.g. transcoding, HSM, broadcast equipment automation, etc.…) wif existing media bus, new
• rder management system, a new digital asset management system, and an existing physical asset management system

Confidential

SR. Project Manager

Responsibilities:

• Led teh Consumer division in a current system state assessment to acquire teh appropriate laptops for a Win XP to Win 7 migration
• Created Project plan for 7 division wifin teh SunTrust footprint
• Reviewed deliverables and Milestones weekly wif teh project team
• Aided wif backbone infrastructure assessment and presented to upper-level management
• Develop a Preliminary statement of work for teh project
• Create a Project plan
• Document teh installation and configuration steps for all network engineers
• Documented current state processes and configuration
• Defined key system enhancements and procedures
• Process diagramming for topology setup

Confidential

Technical Project Manager

Responsibilities:

• Provided IT leadership for Confidential technology infrastructure for 70 facilities nationwide.
• Oversaw effective installations and performance of advanced operating system hardware and software on servers and PCs.
• Worked wif new software releases, system upgrades, evaluate and install patches and resolve software related problems, performance tuning, monitoring of applications and systems.
• Managed user accounts via Active directory.
• Successfully managed teh deployment of connected Win 7 installation and configuration for 2,500 laptops and desktops machines nationally.
• Developed functional documentation for teh Connected 7 backup rollout for user groups.

Confidential

Technical Project Manager

Responsibilities:

• Effectively project managed Confidential &T installation for DMB project for McDonald's in teh southeastern region.
• Communicate effectively wif internal and external clients, Information gathering, making teh appropriate assessments for requirements, and deliverables needed for a successful implementation for project completion.
• Create, assess, and manage project preliminary scope of work (SOW). Reassessing, budgeting, and executing deliverables as planned per customer.
• Successfully defined process flows, business rules, and user requirements. Works wif outside vendors to identify/schedule programs and support materials.
• Facilitate teh definition of project scope, goals, and deliverables
• Manage project budget
• Define project tasks and resource requirements
• Manage project resource allocation
• Assemble and coordinate project staff
• Plan and schedule project timelines
• Track project deliverables using appropriate tools
• Provide direction and support to teh project team
• Process Diagramming
• Create Reporting for Upper management
• Constantly monitor and report on teh progress of teh project to all stakeholders
• Present reports defining project progress, problems, and solutions
• Implement andmanage project changes and interventions to achieve project outputs
• Project evaluations and assessment of results
• Manage Customer and service levelSLA’s
• Provided desktop/laptop installation and configuration deliverables
• Documented push documentation to all end-users and login procedures
• Created risk assessment and risk mitigation plan
• Executed deliverables as planned per project requirements
• Successfully performed project procurement/ monitoring/controlling/scheduling/project closeout as well as lessons learned for future projects.