SUMMARY

• Release/Configuration/Change Management Successfully execute release, configuration, and change management processes to accomplish improvements and quality management through governance boards and documented procedures.
• Manage multi vendor hardware and software code deployments, support configurations, modifications and troubleshooting.
• System/Business Analysis Broad experience in supporting hardware, software, and network systems in commercial and federal.
• Dedicated to great customer relations and analytical skills as well as strong interpersonal, verbal, and written communication skills when taking ownership of customer problems and seeing to their satisfactory resolution.
• Project Management Highly successful in managing collaborative teams and obtaining buy in from supporting organizations.
• Experience includes planning, evaluating, scheduling, acquiring, and implementation of hardware and software systems to support end users through use of managing Gate Reviews, Risk management assessments.
• Technical Management Diverse management experience in teh design, planning, installation, and deployment of IT/enterprise systems and applications wif a project staff of 5 Release Managers. Experience includes planning, evaluating, scheduling, acquiring and implementation of hardware and software systems to support end users through use of managing Agile SDLC, ITIL, project management, risk management and change management methodologies

PROFESSIONAL EXPERIENCE

Senior Release Project Manager

Confidential

Responsibilities:

• Leading multiple continuous improvement projects including End to End testing automation, Architecture Decoupling, and Metrics Dashboard.
• These improvements resulted in an increase in deployment frequency from once a month to multiple times a day and a shorter feedback loop.
• As well as a 70% reduction in broken/failed builds.
• Implemented key Continuous Integration/Continuous Delivery (CI/CD) best practices to move four Agile teams to a more mature DevOps capability model.
• Preserve transparency of release planning activities, by proactively communicating risks and issues that arise to appropriate stakeholders and managing stakeholders expectations.
• Managing a Git, GitHub, Jenkins and Jira, release and deployment of cloud based infrastructure (AWS)
• Create and maintain release management, and configuration management plans
• Facilitate weekly meetings wif Technical Leads, Testing Manager, and Product Managers to discuss teh status of teh release/sprint
• Tracked and managed external dependencies and customer expectations, me.e. user acceptance criteria has been delivered, reviewed and approved by teh customer or customer’s representative.
• Created teh T - MSIS Knowledge Library that was a single self-service source of information for external and internal stakeholders.
• Develop implementation plans for cross work-stream initiatives.
• Coordinate all release planning, scheduling, dependency management, testing, and deployment activities for 5 agile teams.
• Facilitates Production Release go-to market calls wif our federal clients
• Baselined source code in source code repository assuring only approved code is promoted through teh release pipeline (Development, Staging/UAT, Production).

Senior Release and Problem Manager

Confidential

Responsibilities:

• Managed deployments for Waterfall and Agile DevOps projects using Git/Github for version control and Jenkins for continuous integration/continuous delivery pipeline
• Resolve any merge conflicts that resulted from merging code in Master or Development branchwes
• Lead and coordinated teh Go-Live activities including Release Readiness reviews, Milestone Reviews and Business Go/No-Go reviews
• Maintained release repositories and key information such as build and release procedures
• Plan, identify, control, record, report, audit and verify service assets and configuration items
• Established and managed teh day-to-day operations of teh problem management process, creating standard operating procedures and data models
• Worked wif Confidential IT directorate/s to gather business requirements from stakeholders for IT projects and services
• Worked wif teh new ( Confidential ) managed cloud team to design effective configuration and release standard operating procedures
• Coach team members in effective ITIL service management practices
• Participated in CCB and gate review meetings to discuss release scope and/or roadblocks
• Audit development teams and code repositories for compliance to documented standards
• Developed configuration management standards, plans and procedures including branch management policies
• Maintained teh release schedule and maintenance windows, including forward plans for all core services and ensure alignment across mission and corporate projects

IT Project Manager

Confidential

Responsibilities:

• Identified and managed release interdependencies and scheduling conflicts, to ensure milestones can be delivered
• Facilitated CCB meeting to confirm release packages are completed and signed off by teh responsible parties
• Created and distributed release, maintenance and outage schedules to all stakeholders
• Tracked and managed risks and resolved issues that affect release scope, schedule and quality
• Measured and monitored progress to ensure application releases are delivered on time and wifin budget, and that they meet or exceed established standards
• Coordinated release content and effort based on teh backlog, pending service requests, third party applications, and/or operating system updates
• Communicated all key project plans, milestones, and changes including requirements, QA plans, schedule, and scope changes
• Created Risk, Deployment, Change Management and Implementation Plans

Release Manager

Confidential

Responsibilities:

• Maintained teh release schedule for all core services and ensure alignment across key partners and vendors.
• Led and coordinated teh Go-Live activities including teh execution of teh deployment Plans and checklists.
• Lead configuration and release project member for teh transition of Confidential ’s data center from Confidential data center.
• Baselined source code in source code repository assuring only approved code is promoted through teh release pipeline (Development, Staging/UAT, Production).
• Maintained configuration management database (CMDB), conducting audits and validation checks
• Member of Center for Medicare and Medicaid Center of Operations Change Authorization Board
• Maintained release repositories, build, release procedures, dependencies and notification lists
• Managed risks and resolved issues that affect release scope, schedule and quality
• Coordinated release content and effort based on teh service request backlog, pending service requests, third party applications, or operating system updates
• Communicated all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes

Project Manager

Confidential

Responsibilities:

• Managed code repositories branching and merging, resolving merge conflicts
• Tracked all software release defects and bugs until issues has been resolved
• Triaged, categorized and approved requests for change
• Served as liaison between customers, developers, project management, vendors and teh release management team
• Documented and standardize processes such as incident, problem, change, asset, configuration, release and deployment management
• Worked wif development, infrastructure and testing teams to coordinate builds into test and production environments
• Created Change Control Board (CCB), included standard operating procedures
• Tracked all software release defects and bugs until issues has been resolved
• Maintained teh release schedule and maintenance windows, including forward plans for all core services and ensure alignment across mission and corporate projects

IT Project Manager

Confidential

Responsibilities:

• Provided support for multiple environments Development, Staging and Production
• Performed configuration management duties and application engineering tasks ensuring software product are operating wifin teh documented parameters’ and remain in compliance wif all hardware configurations
• Facilitated meetings and served as a liaison between customers, developers, project management, vendors and teh release management team
• Performed software configuration identification, version control, and report generation
• Utilized teh change management application tools Confidential tan BMC Remedy for service and change request creation which are used for approvals, tracking, reporting, and asset management
• Designed and implemented program build policies and procedures that are used to support software product development.