Analyst, Short Sales Resume Maryland - Hire IT People

PROFESSIONAL SUMMARY

Results - driven data analyst and data administrator adept at helping companies improve operational efficiency and team productivity. Team-oriented employee wif exceptional organizational, critical thinking and prioritization skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Analyst, Short Sales

Confidential, Maryland

Responsibilities:

Analyzed data using SQL or Microsoft Excel to determine, recommend, and plan installation of a new system or modification of an existing system.
Stored, retrieved, and manipulated data using SQL or Microsoft Excel for analysis of system capabilities and requirements.
Coordinated, organized, and conducted user-acceptance testing.
Conferred wif engineering staff and project managers to obtain information on limitations or capabilities for data processing projects.
Consulted wif customers and other departments on project status, proposals, and technical issues; such as software system design or maintenance.
Consulted wif engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, and resolve customer problems.
Developed and updated project plans for information technology projects including: project objectives, Business Requirement documents, schedules, funding, and staffing.
Directed software programming and development of documentation.
Managed project execution to ensure adherence to schedule and scope.
Modified existing software to correct errors, to adapt it to new hardware, and to upgrade interfaces and improve performance.
Prepared reports or correspondence concerning project specifications, activities, and status.
Provided technical support to junior staff or clients.

Data Services Manager

Confidential

Responsibilities:

Managed production team responsible for ETL, data processing, and data delivery.
Designed and implemented Key Performance Indicators (KPIs) reports wifin SalesForce to measure efficiency and effectiveness of Service Level Agreements (SLAs).
Developed, reviewed, and finalized Statement of Work (SOW) orders coordinated between internal and external personnel to meet all stakeholder requirements.
Managed projects from beginning-to-end while coordinating internal departments wif external parties.
Managed and manipulated data utilizing: PL/SQL, SQL, SQL Developer, SQL Plus, and SQLLDR.
Produced ad hoc reports and documents for senior and executive team members.
Developed and deployed data quality assurance systems.
Developed and implemented company policies, technical procedures, and standards for preserving the integrity, quality, and security of data.
Provided technical support to junior staff.
Coordinated inter-departmental data sharing efforts.

TEMPPrincipal Administrative

Confidential . Rockville, Maryland

Responsibilities:

Protected the security of medical records to ensure dat confidentiality is maintained.
Reviewed records for completeness, accuracy, and compliance wif regulations.
Created, maintained, and entered information into databases.
Released information to persons or agencies according to regulations.
Compiled and maintained patients' medical records to document condition and treatment and to provide data for community outreach.
Coordinated or maintained office tracking systems for correspondence or follow-up actions.
Processed and prepared government forms.
Trained and assisted staff wif computer usage.
Conferred wif customers by telephone to provide information about products and services or obtain details of complaints.
Defused volatile customer situations calmly and courteously.
Communicated industry standards and licensing procedures and protocols to potential mortgage license recipients.