SUMMARY

• Senior Level ScrumMaster and Program/Project Manager responsible for enterprise wide strategic initiatives from planning through major release large scale software implementations. 15+ years software development, project & program management and product development experience which includes Heath & Wellness, Insurance, and Financial Services.
• Work with remote and onsite development teams and business partners around teh world. Certified Scrum Master (CSM), Project Management Professional (PMP) and Agile Coach and Trainer. Experience in Scrum, XP/Pair Programing, Confidential and Waterfall. Excellent communication skills at every level of teh organization and with all customers.

PROFESSIONAL EXPERIENCE

Confidential - Omaha, NE

Sr. Scrum Master

Responsibilities:

• Implementation of Reporting Software Solution including configuration and customizations
• Implementation of Reporting data in Microsoft Azure SaaS Environment and black ops work for future Data Warehousing
• Team Development of Customizations and Custom Applications as well as mobile enhancements for iOS and Android platforms
• Managed 3rd party vendor including on-shore and off-shore resources
• Lead and mentor Scrum Master team and new-to-agile employees
• Develop internal release communication strategy
• Migration from TFS to VSTS utilizing GIT source code repository
• Contribute strategic plan initiatives and career path objectives for scrum master employees to overall IT strategic plan
• Interview and disposition candidates for open Scrum Master Positions
• Lead Hybrid Agile Scrum process including training and coaching
• Implementation and Management of JIRA Software for Agile Project Management
• Responsible for Daily SCRUMs as SCRUM Master. Lead and mentor agile, iterative development processes including planning and sprint management
• Develop release plans mapping requested functionality over release timeline
• Coordinate and communicate strategic initiative estimates
• Manage and coordinate Project and Department Budgets
• Lead team of on-shore and near-shore resources
• Coordinate testing resources and test execution

Confidential - Philadelphia, PA

Sr. Project Manager

Responsibilities:

• Implementation of Agile Scrum process including training and coaching
• Responsible for leading Hybrid Agile remote/distributed teams in Work-from-Home environment
• Manage and coordinate on-shore and off-shore assignments and deliverables
• Implement release schedule with multiple internal/external clients for software bug fixes and enhancements
• Work with internal and external clients to identify, prioritize and resolve base software issues within Annuity and Universal Life Products
• Manage multiple 3rd Party Contract vendors with day-to-day functions as well as project specific documenting
• Implement development branching structure to effectively manage code development over projects and releases
• Implement on-demand development deployments to internal test environments improving code release to testing resources and increasing velocity
• Develop release plans mapping requested functionality over release timeline
• Coordinate and communicate strategic initiative estimates
• Create strategic and roadmap product & project plans
• Collaborate with Product Owners to determine functionality necessary for release plans
• Facilitate Documentation of Regression Plans/Scripts and implement off-shore model for execution of regular sprint regression
• Responsible for Daily SCRUMs as SCRUM Master. Lead and mentor agile, iterative development processes including planning and sprint management
• Coach team members on effective communication and team dynamics
• Estimate Cost and Timeline of Customer Projects based on size, complexity and staff inputs
• Administration of JIRA Software for Agile Project Management
• Lead deployment & deployment cycles for software to client test and production environments
• Create Release Documentation for effective communication of changes to customers receiving releases
• Lead Hot Fix Software Implementations
• Interact and communicate with Board Members and C-level executives
• Utilization of Waterfall & Agile processes for software development
• Work with internal SMEs to document and prioritize development work
• Develop release plans mapping requested functionality over release timeline
• Create, distribute and present Key Project Indicators for health of project
• Align with project change control process including formal request, review and impact analysis and work with management team to resource approved changes
• Create project plans and tracking, project budget and project quality assurance validation process. Work with management teams to resource project team
• Utilization of Clarity for Project and Resource management
• Management of cross-functional team over multiple teams and strategic areas
• Interact and communicate with Senior Management

Confidential - Omaha, NE

Principle Project Manager/ScrumMaster

Responsibilities:

• Implementation of Agile Scrum process including training and coaching
• Work with external clients to identify, prioritize and resolve issues in a strategic and quick manner
• Develop release plans mapping requested functionality over release timeline
• Coordinate and communicate strategic initiative estimates
• Create strategic and roadmap product & project plans
• Collaborate with Product Owners to determine functionality necessary for release plans
• Re-implementation of JIRA Software for Agile Project Management
• Implement Scrum teams including teh selection of team members
• Responsible for Daily SCRUMs as SCRUM Master. Lead and mentor agile, iterative development processes including planning, story boarding and sprints
• Collaborate with Customer Service to implement processes in a cross-functional environment
• Interact and communicate with Board Members and C-level executives

Confidential, Chicago, IL

Senior ScrumMaster (Consultant)

Responsibilities:

• Responsible for leading multiple teams of Developers, Business Analysts, Database Administrators, User Interface Design Experts and Testers on an overhaul of $35 million dollar participant health & wellness platform
• Design and implementation of new Online Health & Wellness Assessment including Results & Survey
• Design and implementation of Aggregate Reporting for Client Participants Health Assessment
• Implementation of multi-lingual participant platform
• Implementation of participant mobile technology platform for handheld devices including iPhone & Android
• Implementation of iPad application for participant data collection, integration & reporting
• Responsible for complex, multi-release projects across multiple technology components
• Work with external clients to identify, prioritize and resolve issues in a strategic and quick manner
• Responsible for leading Agile remote/distributed teams in Work-from-Home environment
• Lead User Interface teams while working with design firm including mockups & wireframes
• Responsible for Daily SCRUMs as SCRUM Master. Lead and mentor agile, iterative development processes including planning, story boarding and sprints
• Lead Daily SCRUM of SCRUMs for Program
• Manage 3rd Party Vendor in teh scientific testing of new platform data results, participant ease of use and understandability
• Implement Client Reporting Solutions
• Utilize Azure Cloud Platform to quickly deploy a large distributed system without Infrastructure Overhead
• Work heavily with business partners to uncover hidden requirements
• Implemented Confidential for Production Support Team issue management
• Lead deployment & deployment cycles for software to production
• Lead Hot Fix Software Implementations
• Managed post-implementation issue triage and resolution process
• Create project plans and tracking
• Work with management teams to resource project team

Confidential, Omaha, NE

ScrumMaster/Agile Coach

Responsibilities:

• Lead integration of new hosted Policy Administration system into legacy systems
• Implemented new Insurance Products onto new Policy Administration system
• Implemented new On-line Customer Payment System
• Coordinated Daily SCRUM of SCRUMs for all program teams and Agile Coach for new ScrumMasters promoted or transitioning from Waterfall Methodology
• Agile Coach for new Agile Teams transitioning from Waterfall methodology
• Manage Cross-Functional Project Team including mentoring, coaching, performance reviews and human resources issues
• Ensure National Association of Insurance Commissioners (NAIC) Model Audit Rule (MAR) Compliance
• Project documentation and publication to internal and external customers
• Business process documentation, distribution and training
• Manage post-implementation issue triage and resolution process
• Create project plans and tracking, project budget and project quality assurance validation process Work with management teams to resource project team
• Create communications and update senior executives at regular meetings
• Conduct project sponsor meetings and executive committee meetings
• Manage, monitor and communicate project risks and determine teh appropriate mitigation strategy
• Implementation of Automated Health Care and Dental Claims software system for 4010 automated processing and 5010 HIPAA compliance including data architecture, legacy data migration and new application development & testing
• Implemented Enterprise Financial Accounting ERP software including source analysis, data architecture and development
• Implemented Accounting Data Warehouse including architecture, ETL, reporting and business intelligence
• Implemented Document Management System and Business Process Workflow system including document migration, workflow definition and set-up and user interfaces moving organization from Paper Based to Electronic Document Based system
• Lead Daily SCRUMs as SCRUM Master. Mentor agile, iterative development processes including planning, story boarding and sprints
• Lead Cross-Functional Project Team including mentoring, coaching, performance reviews and human resources issues
• Manage vendor relationships including contract negotiations, milestones and support
• Ensure National Association of Insurance Commissioners (NAIC) Model Audit Rule (MAR) Compliance
• Oversee project documentation and publication to internal and external customers
• Oversee business process documentation, distribution and training
• Manage post-implementation issue triage and resolution process
• Align with project change control process including formal request, review and impact analysis and work with management team to resource approved changes
• Create project plans and tracking, project budget and project quality assurance validation process. Work with management teams to resource project team
• Create communications and update senior executives at regular meetings
• Conduct project sponsor meetings and executive committee meetings
• Manage, monitor and communicate project risks and determine mitigation strategy
• Converted to Full-Time Employee

Confidential - Omaha, NE

Agile Project Manager

Responsibilities:

• Responsible for program of 35 projects to enhance core processing software for leading credit card processor including source analysis, data architecture, development and testing for compliance of Federal Credit Card legislation
• Responsible for program of 5 projects to migrate to new bar code print software for statements and mailings
• Lead Daily SCRUMs. Manage and mentor iterative development processes
• Lead project team of more than 70 individuals
• Oversee project documentation and publication to internal and external customers
• Manage post-implementation issue triage and resolution process
• Align with project change control process including formal request, review and impact analysis and work with management team to resource approved changes
• Create project plans and tracking, project budget and project quality assurance validation process. Work with management teams to resource project team
• Create update communications and update executives at regular meetings
• Manage, monitor and communicate project risks
• Update Project Management Organization (PMO) project tracking processes

Confidential, Omaha, NE

Project Manager

Responsibilities:

• Responsible for reimplementation program of Enterprise Data Warehouse Projects for Internet Search Marketing, Customer Service and Finance Teams utilizing Microsoft Reporting Services and Data Management tools including source analysis, data architecture, development and testing
• Implement of Reporting for Genesys Call Center Management IVR
• Implement reporting solution for Online Marketing Costs and Profitability
• Lead enhancement solution for Marketing Profit and Loss Reporting
• Implement of archival process and system for Corporate Enterprise Resource Planning (ERP) AS400
• Participate in creation of Enterprise IT Project Management Office (PMO) including implementation of corporate project tracking system and standardization of corporate project documentation
• Coordinate resources for all project and support ticket tasks
• IT steering committee and executive update meetings
• Regularly interact and communicate with executive management
• Lead and monitor projects and support tickets for Sarbanes Oxley compliance as well as implementation of team processes for regular compliance of regulations
• Creation of project plan, schedule and resource requirements
• Manage, monitor and communicate project risks and budget
• Create and implementproject communication plans forchange management and teh communication of project goals and objectives
• Work with business users to gather requirements and successfully document and implement requested and approved projects and enhancements

Project Manager

Confidential

Responsibilities:

• Implement and daily support of Oracle Siebel Call Center CRM for 5 call centers located in US, Canada and UK for approximately 600 users
• Implement of Siebel Call Center Communications and Email Management including user interaction and automated response to incoming email
• Manage $2 million Contact Center and Campaigns IT team budgets including all capitalizable projects and activities as well as non-capitalizable overhead and activities (training, equipment, maintenance, etc)
• Lead and mentor team Project Managers, Business Analysts and Consultants
• Upgrade of Siebel Call Center application
• Upgrades of internal Information Technology project monitoring tools
• Lead Login Conformity project across Active Directory to Siebel platform, Actitime time tracking, and other enterprise tools
• Consolidation of subsidiary organization into existing call center and enterprise Active Directory
• Consolidation of subsidiary servers and operations to existing enterprise Network Operations Center
• Implementation of enterprise survey tool including customized reporting
• Creation of project plan, schedule and resource requirements
• Review, interview and select suitable candidates for available full-time and consulting positions
• Project and task planning for entire CRM team including Project Managers, Business Analysts and Developers
• Work with business users to gather requirements and successfully document and implement requested and approved projects and enhancements
• Participation in Enterprise Project Management procedure standardization
• Participate in Contact Center Optimization including Call, Email and IVR
• Promoted to Project Manager - Data Management