PROFESSIONAL SUMMARY

• Strategic - thinker with more TEMPthan 7 years of experience in project management. Adept at interdepartmental coordination and multilevel stakeholder management to maximize business functionality and flawless execution of assigned projects. Committed to ongoing professional development and research to lead a department and organization to success.
• Certified Scrum Master (CSM and SAFe 5 Practitioner certifications)
• Strong in leading all project phases, including initiation, planning, execution, monitoring, control and closure
• Problem-solving skills, including determining teh scope of teh problem, SWOT analysis and strategy roadmaps
• Established support teams (market Intelligence, noledge management, Account Mining, Vertical business development Teams)
• Great at managing multiple location and multi-vendor project environments
• Adapt processes and development methodologies based on project needs (Scrum, Kanban, SAFe®and Hybrid)
• Very Good at Visual modeling using models like Mind maps, Matrix’s, Roadmaps and Diagrams (work-flow diagrams, Use Case, Activity Diagrams, System Architecture Diagram)
• Strong in creation of business cases, project plans, including deliverables, activities, timeliness and budgets
• Design initiatives and programs to achieve operational excellence by streamlining processes, operations, framework and procedures
• Conduct project kick-off meetings, define project budget, objectives and scope, manage and control schedule, manage resources and costs, manage and control quality, manage risks and communications, track milestones detailed project status through completion using Microsoft Project, JIRA, Confluence, ServiceNow
• Direct executive board meetings, monthly and quarterly reviews, dashboard management and project status reports.
• Superior proficiency with MS Office (Word, Excel, PowerPoint, and Project), MS Project and Visio

KEY TECHNICAL SKILLS

• SWOT
• Use Case Diagrams
• Activity diagrams
• BRD
• Process Workflows
• RACI Matrix
• Compliant Charts
• JAD Sessions
• Interviews
• Questionnaires
• User Manuals
• Scrum
• Kanban
• Microsoft Office (Word
• Excel
• PowerPoint
• SharePoint
• Visio )
• SQL Queries
• Ariba Sourcing
• Salesforce
• iRise
• HP QC
• CMMI
• ITIL
• Microsoft Project
• JIRA
• Microsoft teams
• ServiceNow
• Tableau

PROFESSIONAL EXPERIENCE

SCRUM MASTER/ PROJECT MANAGER

Confidential

Responsibilities:

• Managed Multi- Location teams and collaborate with multiple vendors and departments to ensure milestones are successfully met through oversight of project milestones and management of resources
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
• Tailored processes and development methodologies based on project needs (Scrum, Kanban, SAFe®and Hybrid)
• Plan, initiate, and manage information technology (IT) projects for teh data warehousing and ETL domain
• Led all project phases, including initiation, planning, execution, monitoring, control and closure
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, for different sprints
• Work Closely with project owner in backlog management and continuous delivery of
• Led communication with stakeholders, leadership, PMO and team members on teh project status through teh completion of teh project
• Plan, assess, manage, resolve and escalate (if necessary) risks and issues for each stage
• Monitored progress to assure deadlines, standards, and cost targets are met
• features.
• Managed multiple releases and dependencies with multiple vendors teams
• Served as liaison between business and technical aspects of projects
• Managed Service Now, Clear Quest, Confluence and JIRA for program tracking and project dashboard management
• Hired resources and build Data-warehousing ETL practice as per project needs

LOCATION MANAGER

Confidential

Responsibilities:

• Managed all teh resources and their onboarding, trainings, timesheet management, and project allocations
• Ensured teh seamless transformation of teams into an agile environment
• Managed Center’s participation in organization activities
• Evaluated controls, assets and processes in place to ensure teh center is Information security certified and meets all teh compliance standards
• Managed ISMS internal and external AUDITS and get teh recertifications (ISO 27001 and 22301)
• Managed multi- Location teams and collaborate with multiple vendors and departments to ensure milestones are successfully met through oversight of project milestones and management of resources
• Led all phases of teh project are completed on-time and within budget, from project kickoff to end user satisfaction survey
• Tailored processes, development/support methodologies, establish change management and communication needs of each project
• Set project priorities, provide overall direction and guidance to teh project team, coordinate schedules, delegate individual responsibilities and methods for measuring results and end user satisfaction
• Sustenance and Management of Project Knowledge
• Communication of project status to all stakeholders, leadership, PMO, departments, and teams involved
• Facilitated trade off decisions between quality, costs, resources, scope and time to prioritize demand
• Supported teh PMO with teh implementation of a portfolio of various projects
• Owned all teh project/program related communications and reporting; review work plans and project reports, track finances and monitor milestones and deliverables
• Negotiated teh scope and approach, and liaison with VP’s, Business groups, customers, and vendors/contractors
• Assessed, managed, resolved and escalated risks and issues
• Provided analysis of project, including business case, ROI and post-project review
• Trained and assisted teams with new tool set-up, report configuration, and day-to-day usage

MIGRATIONS PROJECT MANAGER

Confidential

Responsibilities:

• Created business case for 0365 Divestitures and Mergers and get these approved by Business Unit/0365 M&A team
• Collaborated with M&A team to create teh Budget for teh entire project (Data scrub, Pre- Migration, Cloud/Domain changes, Post Migration)
• Collaborated withDivestitureManagementto define and validate TSA agreements and technical requirements
• Worked with HR/Legal/Security from both buyer and sellers to ensure we has everything covered from a legal perspective
• Worked with partners and engage them whenever needed
• Worked with End User Computing Leads to ensure teh devices are migration ready
• Managed teh end-to-end migration teams (NTT, Avanade, Divested Business, Buyer and their third-party contractors). Teh average size of a divestiture 0365 migration technical team is 20 - 25
• Ensured dat IT resources are made available to undertake teh agreed migration timeline
• For our end customer, Wolters Kluwer Inc, during teh tenure of 2 years, me was managing multiple end user computing projects with PMO
• Managed end to end asset management, refresh and upgrade of ALL end user devices across North America locations.
• Windows migration from win 7 to win 10 1803 for all end user devices across North America Division - Build, application compatibility, packaging and deployment to ensure all end user devices (Servers, Laptops, Desktops, Mobile)
• Implementation, Upgrade, Packaging and deployment of new and inhouse built applications (BigFix, SNOW, SAP GUI) for different divisions
• Implementation of iManage workshare application for Legal Division
• Implementation of Microsoft teams, Intune, and other Microsoft tools
• Implementation of process improvement initiatives through ServiceNow automation, streamlining of processes, implementation of Imaging stations at major office locations, and Techbar for improved customer experience
• Plan (Physical move and uninterrupted office functioning) and execute office move projects with multiple vendors
• Managed all project phases, including initiation, planning, execution, monitoring, control and closure
• Defined project plans, including deliverables, activities, timelines and budgets
• Assured milestones are successfully met through oversight of project vehicles and coordination of resources
• Supported teh PMO by managing teh technical and non-technical aspects of IT centric projects through teh project lifecycle
• Interfaced with multiple departments for teh seamless project execution and for managing risks
• Led communication with stakeholders and team members through completion of teh project
• Managed scheduled and on-demand status reports and updates on projects as needed by PMO and leadership
• Tailored processes (Agile, Lean) to meet teh needs of individual projects.
• Facilitated project meetings with everyone involved right from inception of teh O365 migration project till project closure
• Maintained teh communication between various 0365 teams and guarantee everyone is aligned to teh goal
• Developed and maintained resource plans for teh staff involved, resolving resource conflicts and monitoring teh entire project, reported on teh progress/deviations and budgetto teh management

SCRUM MASTER

Confidential

Responsibilities:

• Co-led Confidential strategy planning and demonstrating solutions, product road maps and acts as liaison between appropriate teams, customers, and IT leadership
• Conducted research on new products and evaluating specific requirements of customer
• Analyzed and developed products using Agile to meet goals and objectives of organization
• Identified and prioritized requirements for teh cloud based ATS platform dat is in market now
• Participated in sprint planning, daily scrums, testing, retrospectives and sprint reviews.
• Led Agile Teams for product development
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline.
• Worked closely with project owner in backlog management and continuous delivery of features.
• Educated and reinforced scrum methodology and agile framework for transforming predictive projects
• Directed and lead development team from project initiation through delivery of final product.
• Conducted UAT with teh cross-functional business teams to ensure teh system was aligned with teh vision of teh business team

PROGRAM MANAGER

Confidential

Responsibilities:

• Worked with teh stakeholders and leadership to define and execute program business plan, focusing on delivering projects dat support strategic vision and business priorities.
• Managed Programs from initiation to project closedown including Business Cases, project justification, benefits realization and budgetary management using earned value management
• Defined vision, needs, objectives, create and plan program strategy, review work plans and project reports, track finances and monitor milestones
• Negotiated teh scope and approach, and acts as liaison between appropriate teams, customers, and IT leadership
• Performed onsite client support and stakeholder relationship management
• Planned and oversaw teh preparation and dissemination of project communications.
• Organized project teams and identifies roles and responsibilities of each team member.
• Created project plans, including deliverables, activities, timeliness, project status presentations and budgets
• Assessed, managed, resolved and escalated risks and issues
• Led communication with leadership, departments, stakeholders, PMO, Vendors and team members through completion of teh project
• Create presentations, drafting external communications, performing market research, or contributing to whitepapers
• Reviewed and evaluated team member’s work and prepare performance reports.

LEAD BUSINESS DEVELOPMENT ANALYST

Confidential

Responsibilities:

• Earned awards consistently every year from 2007 to 2014 for exceptional performance named “starperformer” of teh team, “BD person” of teh month
• Maintained a win ratio of 1 in 5 for authored (>300) RFP’s; spearheaded new proposal procedures, processes and noledge management initiatives for quality improvements and fastening service delivery (achieved >40%)
• Authored 800+ Confidential documents, contents for website, marketing materials, presentations and white papers
• Managed bid response consistency by validating teh inputs from multiple departments and resources, partners and subcontractors
• Led bid response team meetings, timelines and reviews, ensuring bid delivery completed on schedule.
• Led sales team through client value proposition and win theme discussions
• Led visits by C-level executives and senior management of prospective and existing client companies
• Implemented teams for Market and Competitive Intelligence, Account Based Marketing, and Analysis
• tFormed partnerships and alliances with research organizations and technology/services firms
• Set up and led teh first Global Market research team of UST.
• Led teh research, summarized and communicated key insights and findings, costs/benefits of implementing various company-wide solutions and enhancements
• Collaborated with cross functional teams to identify broader business requirements and needs
• Plan, elicit, capture, analyze and validate complex business, functional and technical requirements
• Facilitated requirements elicitation sessions and walkthroughs with business and IT resources
• Produced timely and high-quality requirements-related work products, including requirement specifications, process flows, mock-ups and use cases
• Coordinated with testing team throughout and led UAT, created manuals and led training sessions

IT BUSINESS ANALYST

Confidential

Responsibilities:

• Worked closely with stakeholders to complete requirements lifecycle management process, including analysis,elicitation, definition, traceability, specifications, documentation and business process modeling for changes.
• Prepared accurate and detailed requirement documents, traceability matrix, user interface guides, functional specification documents, process and data flows.
• Coordinated teh estimation of resources, software, hardware, one-time costs and licenses procurement, and on-going support costs
• Provided feedback/clarifications/suggestions for requirements and work closely with teh development/testing teams to ensure any open queries are addressed in a timely manner
• Wrote UAT testcases, and Perform UAT validations for teh product
• Created User documentation on teh product (end user manuals, end user guides, instruction manuals)
• Managed and maintained reusable noledge assets
• Led meetings with business owners and solution delivery teams to clearly communicateproject progress and outstanding issues.
• Liaised with our system vendors, HR business partners, IT, legal to ensure dat everything goes smoothly