TECHNICAL SKILLS

• Vendor Management | Budget Management | Information Technology | Business Process Analysis | Project Planning & Reporting | Waterfall & Agile Methodologies | SaaS Technologies | CRM| Contracts & Negotiations | Operations Management | Process Improvement | IT Governance | CRM | Resource Management | Training | PMO| SDLC
• ServiceNow| Confluence | Jira | Slack | SharePoint | Attask | Basecamp | Smartsheet | Google Suite | Salesforce | NIKU Workbench | Microsoft AX | MS Teams | MS Project | MS Visio | CA Clarity PPM | MS CRM Dynamics | MS Office 365 | Remedy | Halogen HR | Agility HR | Liferay | TBS Metasolv | Netcracker | Open Office | Adobe Photoshop/ PS Elements

PROFESSIONAL EXPERIENCE

Confidential - US New York, NY

MANAGER, SENIOR IT PROJECT/PROGRAM MANAGER-

Responsibilities:

• Reports to Sr. Exec. Director and Manager of PMO, Define project scope and schedule; Served as the main point of contact to drive effective communication throughout all project phases.
• Managed and implemented Data Migration for firm- wide Salesforce Implementation, coordinated between clients and internal departments, tracked progress of projects and deliverables and reported status to project team and internal and external customers, handling OSC/ESC communications. Manage project scope, quality, schedule, funding, budget, resources, and risks. Responsible for quarterly budget forecasting, budget monitoring, resource management following PMI standards.
• Managed and implemented firm-wide Microsoft Azure following both an agile and waterfall methodology, managed project stakeholders and influence direction of participants to meet the overall project goals and objectives, managed resources, project scope, timeline, budget, risks, issues and forecast. Managed external vendor, contracts and consulting resources.
• Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needs.
• Responsible for initiating project reviews, as well as aggregating and coordinating project reporting information into a program level communication / report suitable for management consumption and decision-making purposes.
• Manage various IT and Operational system projects ranging from $500k-$2M in Waterfall and Agile Methodologies, Managed stakeholder and vendor engagements, beginning with scope definition, RFP, contracts, development, testing, training implementation and adoption of complex, critical systems. Guided and led teams of 10 or more programmers, developers, and analysts to deliver products/services that met or exceeded customer requirements, managing and training resources to ensure quality and consistency of service.
• Track activity progress toward the project plans; Establish and maintain assigned projects in management tools; Maintain program communications on shared collaboration sites such; Manage project control gates and Deliverables; Ensure completion of resource onboarding process; Facilitate Issues and Risks to closure; Complete deployment and operational readiness deliverables; Ensure post-production process and knowledge transfer sessions are planned and executed.
• Lead daily scrums, sprint planning, sprint reviews, sprint retrospectives. Ensure the team is exercising the appropriate level of planning to meet product goals and timelines, while focusing on delivery of value; Support the product owner in managing customer expectations for project deliverables and managed internal stakeholder communications; Actively participate in product planning sessions, risk management processes, and change management/communication, Tracks team burn-down throughout sprint execution and works with team to maximize efficiency.
• Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the program, Shield teams from external interference to achieve team’s optimal functionality and productivity, participate and represent the teams in Program Increment Planning meetings and other equivalent ceremonies.
• Drove implementation of best agile practices: dynamic team collaboration, informative metrics, lean development, continuous improvement, actively contributed to the continuous improvement of project framework and to the successful organizational transition to Agile.

Confidential, NY

MANAGER, SALES OPERATIONS/IT PROJECT MANAGER9

Responsibilities:

• Reports to SVP of Technology, providing integral link between sales, business development, marketing, product and support functions such as legal and finance. Helps to confirm that all information and processes are in place for successful achievement of business and sales plans.
• Managed department budgets and identifies areas of improvement on ongoing basis, ensuring that sales team TEMPhas proper insight, tools and processes it needs to run smoothly.
• Hired, trained, lead and managed software developers and business analyst resources on all projects and operational systems. Managed Vendor Request for Information (RFI) and Request for Proposal (RFP) process; Led and managed a 2-year Microsoft Dynamics CRM migration onto Salesforce which included many complex process redesigns, new processes, data clean up, Mobile app and customer portal.
• Lead daily scrums, sprint planning, sprint reviews, sprint retrospectives. Ensure the team is exercising the appropriate level of planning to meet product goals and timelines, while focusing on delivery of value; Support the product owner in managing customer expectations for project deliverables and managed internal stakeholder communications; Actively participate in product planning sessions, risk management processes, and change management/communication, Tracks team burn-down throughout sprint execution and works with team to maximize efficiency.
• Resolved team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the program, Shield teams from external interference to achieve teams optimal functionality and productivity, participate and represent the teams in Program Increment Planning meetings and other equivalent ceremonies
• Proposed business process changes to take full advantage of Salesforce capabilities. Performed all tasks related to the day-to-day operations of Salesforce environment, including managing users creating and maintaining custom objects and fields, handling, maintaining page layouts, installation and support of app exchange applications and other similar tasks.
• Managed team of 10 consultants, analystsand architects utilizing Scrum methodology to quickly gather stakeholder feedback and incorporate into various releases with a budget of $500K.
• Consolidated up to 40 non - integrated sales processes, technology, and people into a centralized customer ticketing system. Migrated data from old system onto new centralized CRM providing all users with single view of customer.
• Streamlined integrations that were transparent to end users and customers with no scheduled downtime and delivered $150K under budget.

Confidential, NY

IT PROJECT MANAGER II/ SCRUM MASTER

Responsibilities:

• Reported to VP of project management office (PMO) and business process, collaborating with senior management and sales teams on project development, pre-sales meetings with clients, and definition of enterprise architecture. Delivered project performance updates to senior level management team.
• Defined and monitored project issues and risks, developed mitigation plans, and was responsible for planning, coordination, management, and execution of multiple concurrent, complex, cross-organizational infrastructures. Led user acceptance testing (UAT) and knowledge transfer sessions.
• Managed Vendor Request for Information (RFI) and Request for Proposal (RFP) process. Monitored and Managed vendor performance through established governance structure that included monthly service level, contract change, issue management, and financial reviews, as well as quarterly executive meetings to ensure customer expectations were met or exceeded.
• Led a 2-year complex companywide Salesforce CRM/ Portal automation implementation with mobile App. Managed teams of 20 programmers, developers, analyst, and external consultants. Managed $1M budget by monitoring expenditure, timeline, scope, and resources.
• Managed Implementation of 1 year, 500K Click Software Field Service Management system. Improved workforce management ordering process by 25% and decreased turnaround by 15% ensuring compliance.
• Managed various IT and Operational system projects ranging from $500k-$1M in Waterfall and Agile Methodologies.
• Lead daily scrums, sprint planning, sprint reviews, sprint retrospectives. Ensure the team is exercising the appropriate level of planning to meet product goals and timelines, while focusing on delivery of value; Support the product owner in managing customer expectations for project deliverables and managed internal stakeholder communications; Actively participate in product planning sessions, risk management processes, and change management/communication, Tracks team burn-down throughout sprint execution and works with team to maximize efficiency.
• Resolve team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the program, Shield teams from external interference to achieve teams optimal functionality and productivity, participate and represent the teams in Program Increment Planning meetings and other equivalent ceremonies
• Named 2010 Cablevision-Lightpath President's Club Winner for Excellence in Management
• Managed stakeholder and consulting engagements, beginning with scope definition, RFP, contracts, development, testing, training implementation and adoption of complex, critical systems. Guided and led teams of 15 or more programmers, developers and analysts to deliver products/services that met or exceeded customer requirements, managing and training resources to ensure quality and consistency of service.
• Created and implemented PMO transition plans to evaluate multiple PMO models, templates and practices from corporate legacy organizations, and defined go-forward model for current organization in waterfall and agile methodologies.
• Developed models and coached/trained/and mentored project management team
• Led and Managed Implementation of PMO and Process department with department VP. Project Management Lead for ensuring all PM's, BA's and Analysts adhered to Agile policies and procedures.
• Drove implementation of best agile practices: dynamic team collaboration, informative metrics, lean development, continuous improvement; Actively contributed to the continuous improvement of project framework and to the successful organizational transition to Agile.
• Tracked progress of projects and deliverables and reported status to project team and internal and external customers, handling OSC/ESC communications. Responsible for quarterly budget forecasting for IT projects and budget monitoring for multiple software development projects.
• Participated in quality assurance (QA) process to ensure software development fulfilled requirements documentation and adhered to architectural design, integration standards and security policies.

Confidential, NY

PRODUCTION PROJECT MANAGER -

• Reported directly to VP of Product Development, coordinating and managing project functions and reporting to customer operational and executive steering committees. Coordinated technical support, development and finance activities, and worked with customers to identify all new project opportunities.
• Facilitated weekly project status meeting as liaison between management, clients, network management, digital services, eMedia and others on various projects. Responsible for workload prioritization of internal customer project and resources, managing and maintaining internal project management database. Participated in internal testing on all projects and managed all development bug/defects.
• Spearheaded numerous complex projects, creating, managing and maintaining project plans and documentation for all department projects. Responsible for project status reporting and scheduling. Led teams of 15 programmers, developers and analysts.
• Administered and maintained everyday activities of customer accounts, documenting all processes and requests for resolution of issues. Worked with sales staff to identify areas for new products and programs, developing relationships with external and internal clients on various products and services.
• Managed vendors through established governance structure that included contract change, issue management, and financial reviews, as well as quarterly executive meetings to ensure customer expectations were met or exceeded.
• Designed and built request for change database to be used by sales and other outside departments. Managed and prepared documentation for in-person presentations to Change Approval Board.

Confidential . Melville, NY

PROJECT MANAGER

Responsibilities:

• Reported directly to CIO, collaborating with various departments to manage special project implementation. Led development team and acted as liaison to all levels of senior management.
• Managed and completed projects totaling $1M in budget annually for Global Information Systems.
• Prepared project details and plans, updated clients, and users on status of their projects, ran weekly status meetings, and managed communication through completion. Led development of redesigned IT intranet site, maintaining appropriate documentation for projects and supporting newly formed PMO.
• Developed a deep understanding of the business objectives of internal and external stakeholders; evangelized the project vision and built trust by maintaining an accurate and achievable roadmap.
• Developed and implemented long-term goals and objectives to achieve the successful outcome of each project. Oversaw coordination of the partners and working groups engaged in project work. Ran ongoing internal program meetings, including weekly status check-ins. Provided program and project status reports to the project team and company.
• Reported directly to SVP of client services, nurturing key customer relationships and serving as main point of contact for customer-requested enhancements and custom development projects. Managed customer service, sales, training, technical support, development and finance activities.
• Led all aspects of projects, including project management, expectations management, scope management, communication, resource scheduling, development resource assignment, QA/UAT and maintaining high-quality products using Agile methodology.
• Addressed customer queries and grievances pertaining to project updates and projects and coordinated with all concerned departments to resolve queries within turnaround time. Maintained excellent communication with internal and external clients regarding account status.
• Responsible for post-sales client programs and customer satisfaction, establishing and managing client relationships with key decision makers at various levels in organization.
• Implemented internal project request/report process and database and participated in recruitment and hiring activities such as interviewing and candidate assessments.
• Built and maintained relationships with over 10 high profile clients by assisting with their quality assurance management to promote and fuel growth.Achieved 25% increase in revenue.

Confidential . Melville, NY

PROJECT MANAGER

Responsibilities:

• Reported directly to VP of global information systems and CIO, establishing strong relationships with internal customers to understand their business objectives and identify how global information systems could meet their needs. Updated clients and users on status of their projects, proactively reaching out to customers for regular reviews of their needs to provide recommendations.
• Spearheaded numerous projects and collaborated with various departments, effectively communicating in team-oriented environment. Liaison between multiple departments and main point of contact for customer-related issues, managing day-to-day relationships between clients and internal departments.
• Identified opportunities for software upgrades and new products based on client feedback/insights, collaborating with internal teams to resolve client issues and requests.
• Created and maintained project plans, maintained appropriate documentation for projects, supported PMO, and worked with business users in emphasizing resolution of issues.
• Maintained CIO intranet website, including software databases and licensing; created and maintained department intranet site; and provided intranet technical support to users who may has questions or concerns regarding website.
• Report directly to SVP of product development, liaising between departments across company on project management issues. Managed multiple complex projects across company and in Canada.
• Created schedules, interfaced with clients and internal team, and reviewed contracts and legal documentation. Researched information and technologies for individual projects, partnering with clients and third-party vendors to initiate discussions of new programming options and project specifications.
• Completed largescale projects ranging from $500k-$1Min Waterfall and Agile Methodologies.
• Delivered industry leading streaming stock quote display software that saved customers millions of dollars, shortened ordering process and increased revenue by 40% within first year of launch.
• Managed and completed engagements between $1M-$2M.
• Re-engineered the change management process to ensure adherence to corporate audit regulations, PMP methodology, and client requirements.
• Developed environment of exceptional internal client service, ensuring absolute quality standards of technical and business service delivery. Created, maintained and provided metrics to monitor and measure client service levels, understanding and assessing customer requirements, level of adoption of services, and corporate structure as it applies to Datek Online/TD Ameritrade and adoption.
• Tracked, resolved and/or escalated client issues, while communicating updates and managing expectations both internally and externally.
• Led and managed adoption and deployment of PMO, ensuring that sponsors, project managers, business analysts and business owners were equipped for their roles.
• Defined and implemented new PMO project methodology, providing hands-on guidance for project managers and business analysts as they led enterprise-wide projects utilizing new methodology. Examined current trends in relevant market with use of heavy Internet research.