SUMMARY:

Motivated IT professional with a successful track record as a Technical Project Manager, Release Manager and Application Support Manager. Expertise in the financial services industry with knowledge in the Treasury Services and Retail areas. Self - starter with an extensive background in a variety of business applications (Microsoft Dynamics CRM, Customer Information System, Integrated Systems Deposits, Account Billing, Commercial Customer Assist, Account Analysis, Account/ Product Setup and Document Information Management Systems). Responsible for the day-to-day operations several applications and management of the global support teams.

AREAS OF EXPERTISE:

• Full Life Cycle Project/Project Management SDLC and Waterfall Methodologies
• Program/Project Management Application Support Management
• Global Resource Management Release and Change Management
• Business and Functional Requirements Vendor Management
• Process Analysis, Definition and Improvement Merger and Acquisitions
• Disaster Recovery Infrastructure Management

TECHNICAL SKILLS:

Proficient in: Microsoft Office Project, PowerPoint, Access, Outlook, Visio, Word, Treasury and Customer Information platforms, SQL, Unix, ITIL, ITSM, ClearCase, ClearQuest, Microsoft CRM Dynamics, Hogan CIS and Umbrella, Peregrine, SharePoint, Quality Center, Wily, Geneos, Tivoli, JIRA, Azure Dev Ops, Microsoft Teams, Agile Methodology, and Service Now

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Release Manager

Responsibilities:

• Responsible for planning, leading and implementing release management processes that fit the company’s culture and stakeholder’s requirements.
• Plan and execute detailed plans for software changes migrating from the test environments to production
• Provide information to the Senior Leaders for visibility to release activities (scope, milestones, metrics, dependencies, mitigation plans, issues and risks
• Facilitate Daily Release Meeting
• Track work progress to identify impediments during the Release process
• Plans the releases based on scheduled plan releases as well as service pack requests from the business
• Assist with the mitigation of risks and resolves issues that effect the Release scope, schedule, and quality
• Leads the effort on all releases to ensure the releases are delivered on time withing budget and with high quality
• Facilitates Production Readiness Meeting including Go / No Meetings and all Exit Criteria
• Create Production Implementation Plans in conjunction with Dev Ops, D Confidential base Administrators Systems Engineers, and QA
• Maintains Release Management documentation
• Maintain Release Management Dashboards (Schedules, Current Issues, Scope Release Status)
• Provide metrics to track the quality of the products and services delivered to production
• Adhere to Change Management procedures
• Work with Vendors to plan and assist with testing
• Execute all deployment across all regions
• Prepare rollback procedures for every production release

Environment: Online and Mobile Banking and Symitar, UNIX, Oracle, Java .Net and Web based applications. Agile Methodologies, Service Now and Azure DevOps

Confidential, Chicago, IL

Release Manager/Senior Project Manager

Responsibilities:

• Coordinate resources, manage and execute detailed plans for software changes migrating from the Swift 2015 Release to the Swift 2016 Release
• Identify cross-program functional dependencies for program/ project release
• Ensure adequate staffing and funding for program/project release activities
• Resolve and mitigate escalated project risks and issues for program
• Manage program/ project release progress and Go/No-Go approval process
• Adhere to Program Release Management Standards
• Proactively manage delivery of agreed release functionality
• Ensure stakeholders and teams adhere to established release processes and policies established by Enterprise Release Management
• Manage code migration activities for 40+ applications
• Track and manage "pre-migration" tasks

Environment: Swift Transactions Systems, Client Server environment using UNIX, Oracle, Java .Net and Web based applications

Confidential, Chicago, IL

Release Manager/Senior Project Manager

Responsibilities:

• Responsibilities include planning and maintaining the Release Calendar
• Coordinate resources, manage and execute detailed plans for software changes migrating from the Development environments to QA, User Acceptance, Performance,, Pre-Production Production and Disaster Recovery environments
• Manage risks and resolve issues that affect release scope, schedule and quality
• Collaboratively work with all participants in the software development projects
• Lead and coordinate the Go-Live activities
• Participate in the Change Advisory meetings to discuss release scope and details
• Maintain release procedures and artifacts on SharePoint teamsite
• Provide weekly release metrics to senior management
• Track implementation and testing progress closely to make informed decisions on roll backs as needed

Environment: Client Server environment using UNIX, Oracle, Java .Net and Web based applications

Confidential, Minneapolis, MN

Environment: Release Manager

Responsibilities:

• Responsibilities include coordinating resources, managing and executing detailed plans for changes within the Development, QA, User Acceptance, Performance,, Production and Disaster Recovery environments
• Provide project status to all management levels, Engineers through Senior Leadership Teams
• Utilize enterprise and change management processes to migrate software through multiple environments during the development lifecycle process
• Work directly with external partners for scheduling and coordination of application upgrades and maintenance.
• Create and review implementation contingency and back-out plans for complex projects presenting teams with delivery options and confirming business operational readiness
• Maintain the deployment calendar to track software migration through various environments
• Selected to serve on the Process Improvement Committee to review current change processes and drive several initiatives to improve release/change management functionality of the Core Lending Applications

Environment: Client Server environment using UNIX, Oracle, Java .Net and Web based application

Confidential, Riverwoods, IL

Senior Project Manager

Responsibilities:

• Chair status meetings with the business stakeholders and legal team
• Manage the Confidential Accelus project to deliver an automated and enterprise regulatory and compliance system Project coordination including: project management, scope determination, schedule meetings, manage party relationship, and status reporting
• Gather requirements, compile budgets, set milestones and ensure execution of technology the Confidential Accelus project
• Responsible for driving several initiatives to empower the legal team to deliver quality, stability and structure to the Legal Risk Department
• Identify, analyze, track and mitigate risks associated with the bulk payment processing milestone
• Maintain and disseminate daily, weekly, and monthly quality/progress metrics
• Develop the user acceptance testing strategy and business readiness plans
• Led working sessions with the business users to document the business requirements

Environment: Vendor Software (Accelus) using a SaaS software distribution model

Confidential, Chicago, IL

Application Support Manager/Release Manager

Responsibilities:

• Managed a team of 14 IT Production Support and Release Management Engineers responsible for supporting software, infrastructure and d Confidential release efforts, product configurations, testing post deployment environment support
• Provided 24 x 7 support for 6 major web-based applications and 4 mainframe applications
• Selected to launch the first rollout of the Treasury Services Dynamics (TS Dynamics CRM) application, supporting improved management of sales and deals
• Responsible for maintaining distributed and mainframe MQ environments
• Coordinated Dress Rehearsals, documented project blockers, and facilitated issue/resolution discussions averting “live event” surprises and risks
• Strategized, created and reviewed implementation contingency and back-out plans for complex projects presenting teams with delivery options and confirming business operational readiness
• Maintained the deployment calendar to track the software migration through 40 test and production environments
• Led the implementation and adoption of ITSM toolset
• Planned development iterations and the issue tracking functionality using Jira

Environment: Client Server environment using UNIX, Oracle, and Web based applications

Mainframe Environment: MQ-Series, Confidential mainframe, COBOL, CICS, VSAM, and DB2

Confidential, Chicago, IL

Application Support Manager/Release Manager

Responsibilities:

• Managed a team of 14 IT Production Support and Release Management Engineers
• Provided 24 x 7 support for 6 major web-based applications and 4 mainframe applications
• Implemented an offshore model which included, defining standard operating procedures, and creating performance measurements that helped increase resource availability
• Established the Production and Release methodology for several Treasury applications
• Implement process improvement initiatives and remediation planning to ensure the proactive monitoring and control of environment service outages
• Led disaster recovery and production efforts for Treasury Services Onboarding applications
• Worked with Global Technology Infrastructure partners to coordinate software migration in 40 production and non-production environments
• Managed the software configuration process using ClearCase and Subversion
• Strategically aligned and improved communications and work-flow processes for all projects and initiatives globally

Web Environment: Client Server environment using UNIX, Oracle, and .Net and Java

Mainframe Environment: mainframe, CICS, COBOL, Confidential MQ-Series, VSAM and DB2

Confidential, Chicago, IL

Application Development Manager

Responsibilities:

• Responsible for the implementation, enhancement and production support of the technology solution set used by Retail for client on-boarding, product fulfillment/maintenance and documentation
• Successfully completed several large systems conversion, including the Enterprise CIS systems
• Managed the design and development of several enhancement and maintenance application releases
• Determine work requirements, priorities, and best use of resources for development projects as well as for unplanned incidents
• Direct and focus the efforts of technical project teams and draw appropriate resources together to address technical issues
• Guide staff on procedures, technical issues, work priorities, and special requests
• Oversee assigned team projects and provide high-level status reporting to management on a weekly basis
• Review technical decisions to ensure they meet designated design goals

Environment: Mainframe environment using Hogan Banking Applications

Confidential, Chicago, IL

Technical Architect

Responsibilities:

• Responsible for overall team delivery of architecture, design, development, quality assurance and support for various web technologies
• Served as Technical Architect for the Enterprise Customer Information System
• Responsible for the installation of the current release of Hogan’s Customer Information System and conversion of American National and First Chicago Corporate accounts to an enterprise customer information system
• Designed nightly batch strings and disaster recovery plans for First Chicago and American National Bank Customer Information System
• Provide technical expertise and leadership in system design and implementation
• Provided technical guidance and to junior staff
• Approved design documents before production installation

Environment: Mainframe environment using Hogan Banking Applications

Confidential, Chicago, IL

Technical Specialist

Responsibilities:

• Led an application development team responsible for the development and maintenance of an Image Retrieval Front-end System
• Led an application development team responsible for the development and maintenance of an Image Retrieval Front-end System.
• The front-end graphical interface is written in Visual Basic and accesses the Hogan mainframe environment using Attachmate tools for Visual Basic.
• Duties include designing a GUI reporting system, which accesses SQL tables
• Responsible for the GUI design, d Confidential base design, system design, security design, system and integration testing.
• Coded various forms using Visual Basic. Developed Hogan PAS transactions under the current mainframe environment.
• The technical environment for this project is Microsoft Windows NTAS 3.1, Windows for Work Groups 3.11, Novell NetWare, Microsoft SQL Server 4.2 and Visual Basic

Environment: SQL, Visual Basic, Windows, Mainframe environment using Hogan Banking Applications

Confidential, Chicago, IL

Technical Project Leader

Responsibilities:

• Prepared systems approach and requirements document, program specification, system testing procedures, user acceptance test plans and projects schedules.
• Prepared computer system design, detailed specifications and project schedule.
• Chaired weekly status meeting with users and technical teams. Elected to serve on the Client Server Standards Committee

Environment: SQL, Visual Basic, Windows, Mainframe environment using Hogan Banking Applications