SUMMARY

• Project ManagementDedicated professional who gets energy from working with people and teams on projects, across functions and with clients.
• Builds positive relationships dat enable TEMPeffective project management and issue resolution.
• Thrives on finding the best solution and seeing the progress of a project from start to finish.
• Committed to excellence, works both hard and smart and focuses to doing the job “right”. Even - tempered style and good sense of humor.

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Project Manager/Scrum Master

Responsibilities:

• Overseeing highly visible complex large-scale cross functional Agile work streams: prep, planning and PPV execution of Disaster Recovery, Deployment/Rollback and Integration Validationfor Integration Services
• Lead cross-functional teams and collaborate with Business groups, Product Owners, Development PODs and DevOps through PI, facilitating sprint ceremonies, daily stand-ups and retrospectives with concentration on eliminating impediments
• Hands-on reviews of products backlog/requirements, test validations, and results as needed in addressing products delivery and Pre Production Validation impediments or products quality issues
• Partnered with Enterprise ManagementTeam to prepare Mosaic Disaster Recovery documentation suite and executed several table top exercises and PPV Disaster Recovery exercises
• Validate and execute Production Deploy and Rollback release patterns
• Collaborate with Product Owners, Development PODS, DevOps, DBAs and SysEngineering teams on Change Request Management and deployments of Change Requests (CRs)
• Plan, facilitate and execute the Pre Production Validation of each release deployment via gating and program approval processes
• Delivered successfully executed Pre Production Validation Agile work streams products using JIRA, Confluence, QuickBase, DASH, ALM, Grafana, SharePoint, Reporting and Analytics
• Mosaic Aircraft Maintenance Program: Cutover Management Team and Business Readiness
• Active Cutover Manager: responsible for daily activities during Command Center for Mosaic Go Live 700 Baseline & Go Live 700 Operate phases
• Owner of the QA/Production environments: plan and manage the use of the low environments against Production deployments, defects and configuration fixes

Project Manager/Scrum Master/Sr Analyst

Confidential

Responsibilities:

• Orchestrated the transitioned the business Vision and high level requirements from planning to delivery phases
• Partnered and worked closely with Business Customers and all Stakeholders in Agile methodology and tools (JIRA/Confluence)
• Developed user stories and acceptance criteria
• Lead the LoneStar R1 & R2 Knowledge Acquisition Project and all other aspects of the Transition Platform legacy in-house Enterprise Data & Analytics (ED&A) support to vendor (EPS/Softtek) support
• Worked closely with EPS/Softtek teams to insure all requirements of the transition are met; training sessions and materials
• Created and maintained Confluence Pages with all required documentation
• Assisted ED&A team with other cross functional tasks (me.e. Weekly Executive Reports, Defect Management and Dashboards)
• Assisted with Change Request Management processes and Release Management deployments
• Led and managed simultaneously multiple projects and cross-functional teams
• Developed full-scale project plans and associated communications documents
• Created and managed the project schedule, budget, resources forecasting
• Collaborated and communicated project expectations with management and stakeholders
• Managed dependencies and releases
• Coached, mentored, motivated and supervised project team members and support them to accomplish assigned work

Confidential, Richardson, TX

Client Services Manager/Project Manager

Responsibilities:

• Turned around and deployed a new e-commerce platform and website (www. Confidential .com) within 6 months
• Successfully deployed a new, custom platform for an Accounts Receivable (A/R Lite) solution
• Member of Change Management team. Consolidated all Change Requests into one Business Requirement Document (BRD) and filed all documentation into the Basecamp
• Organized and deposited all project documents into the Basecamp
• Served as Subject Matter Expert on Learning Connection, a learning management system (LMS)
• Converted Hertz Learning Management System (LMS) v7 to Cornerstone OnDemand Learning Platform
• Participated in Learning Management System (LMS) Platform Version Upgrade from v6 to v7
• Participated in Learning Management System (LMS) v7 Ernst & Young (EY) Performance Management and Development Process (PMDP) Module Upgrade

TECHNICAL SKILLS

Project Management: System Development Life Cycle (SDLC) Business Strategy & Feasibility Analysis, Requirements, Definition, Testing, Quality Assurance, Vendor Management & Relationships, Release & Change Management, Training

Methodologies & Tools: SAFe 5.0, Agile, Waterfall, Microsoft Project, MS Office (Word, Excel, PowerPoint), Clarity

Client Service: JIRA, Confluence Tools, DASH, ALM, Slack, Microsoft Teams, Sisco Jabber, WebEx, QuickBase, SharePoint, Grafana, Clarity, Box, Basecamp, CRM, eSales

Retail: SalesforceMarketing Cloud, Oracle ATG Web Commerce, Speed Commerce (Payment Gateway), SARA, SpeedOrder (Order Management)

E-Learning Services: CornerstoneOnDemand, Xerox Learning Management System (LMS, LMS v6, LMS v7)

Systems: MTX Mosaic Aircraft Maintenance Application/Program - Maintenix (Computer Data Collection System), Client Information System (CIS), EDI, Supply Chain Management System, Amadeus, Altea Customer Management