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Business Analyst Resume Profile

PROFESSIONAL SUMMARY

  • Ron is a Project Manager with extensive experience in managing cross-functional team projects using multiple software development methodologies. He excels in managing development staff in distributed work environments. Ron possesses excellent communication and team management skills knowing how to merge the customer's needs with business requirements, budgetary restrictions and logistical considerations to achieve project deliverables.
  • Business Process Improvement
  • Enterprise Implementation
  • Program/Project Management
  • Requirements Management
  • Project Budgeting and Cost Controls
  • Project Planning
  • Resource Management
  • Communication and Reporting
  • Risk Management
  • System Migration and Integration
  • Product Development
  • Quality Assurance Process
  • Virtual Team Management
  • PMO/PCO Experience
  • Experienced working in fields of Consulting, Government, Health Care, Education, Automotive, Energy, Banking and Gaming.

Technical Skills:

  • Microsoft Tools Suite Word, Excel, Project, Visio, PowerPoint, Access, OneNote
  • Microsoft SharePoint
  • Database Design RDBMS Microsoft SQL Server, Oracle
  • Web Technologies .NET Framework, Web Services, HTML
  • Jira, Jenkins, Jazz, Changepoint, TestDirector, Caliber, Remedy, Crystal Reports.

RELEVANT EXPERIENCE

Confidential

Project Manager/Senior Business Analyst

  • Program and project level management working with the project control office ensuring the Medicaid compliance program is managed as per contract terms and creating statement of work documents.
  • Utilizing Department of Michigan Department of Technology, Management and Budget DTMB approved/supported software standards and uses System Engineering Methodology SEM standards for managing the project's activities and quality assurance practices.
  • Compiling prospective changes for scheduled releases of the system SharePoint IBM Jazz monitoring scope releases, tracking progress and communicating with executive and stakeholders.
  • Creating Monthly 4 Up Executive Steering Committee Reports, Weekly Changepoint Status Update Dashboards
  • Mentoring the team on methodologies SUITE Project Management and tool processes IBM Jazz, SharePoint utilizing best practices and implementing lessons learned from iterations.
  • While engaged at State of Michigan Liquor Control as Project Manager from 08/08 to 10/13:
  • Project Manager with Michigan Liquor Control Commission MLCC leading a team of thirty-five working on a highly critical project to design and build a Java system to replace the existing sales, inventory and purchasing system.
  • Utilizing a bidirectional strategy to define stakeholder roles, disseminating information, providing guidance and expertise.
  • Conduct and lead JAD sessions with the MLCC, subject matter experts, developers and vendors gathering and documenting requirements to build the sales, inventory and purchasing system.
  • Utilize the State Unified Information Technology Environment SUITE and Project Management Methodologies to implement repeatable processes and conduct development activities according to Capability Maturity Model Integration CMMI Level 3 requirements.
  • Develop documentation that meets SEM standards and obtained SEM stage exit sign-off through the structured walkthrough process.
  • Complete a Process and Product Quality Assurance PPQA audit to ensure compliance with SUITE.
  • Creating Monthly 4 Up Executive Steering Committee Reports Major Milestones, Project Snapshot, Risks, Issues, Accomplishment Future Activities , Biweekly Changepoint Status Update Dashboards, Creating Budget and Project Schedule Reports and publish Stage Exits in SharePoint.
  • Creation of web services using Maven replacing interface files and testing with outside vendors.
  • Conducting a forensic review of existing interfaces and documenting approved interface templates.
  • Deconstruct existing MLCC reports, define reporting requirements and re-engineer with reporting efficiencies using Crystal.
  • While engaged at Michigan Department of Agriculture as Project Manager/Senior Business Analyst from 02/08 to 07/08:
  • Project Manager/Senior Business Analyst gathering and documenting requirements for a centralized licensing system for the Michigan Department of Agriculture.
  • Senior Business Analyst working with the Michigan Public Service Commission gathering and documenting the requirements for a web-based motor carrier licensing system.
  • Conducting JAD sessions, gathering requirements and completing a needs assessment with the Michigan Department of Agriculture for the implementation of a centralized licensing system.
  • Conducting JAD sessions, gathering requirements and completing a forensic review of the requirements for a motor carrier licensing system with the Michigan Public Service Commission.
  • Establish requirements documentation and buy versus build recommendations utilized by the state for a request for proposal.
  • Coordinate activities between internal and external clients for the development of interfaces, review of potential replacement systems and the creation of buy versus build recommendations.
  • Develop traceability matrix documentation utilized to deliver testing scripts.
  • Establish high level functional requirements and created workflow diagrams and screen shots.

Confidential

Adjunct Faculty

  • Teaching project management in a classroom environment.
  • Presenting information in a user-friendly manner for optimum student retention.

Confidential

Adjunct Faculty

  • Providing instruction in business and computer courses in a classroom environment.
  • Teaching a variety of Business and Information Technology Courses: Project Management, Business Management - Critical Thinking, Business Information Systems and Management Information Systems.
  • Presenting information in a user-friendly manner for optimum student retention.

Confidential

Adjunct Faculty concurrent

  • Providing instruction in business and computer courses in a classroom and distance learning environment.
  • Teaching a variety of Business and Information Technology Courses:
  • Interactive Marketing, E-Commerce and the Internet.
  • Database design and implementation, Data Warehousing, Windows 2000 Professional, Windows 2000 Server, Implementing and Administering Windows 2000, Managing a Windows 2000 Network environment.
  • Microsoft Excel, Microsoft Access, Microsoft Word, and Microsoft PowerPoint.
  • Faculty advisory board member initiating the development of course curricula.
  • Implementing Microsoft Office teaching assistance in the computer labs.
  • Presenting information in a user-friendly manner for optimum student retention.

Confidential

Senior Business Analyst

While engaged at Daimler Chrysler:

  • Business Analyst reviewing the migration of financial data to a data warehouse and the upgrade of financial reports to Cognos ReportNet.
  • Managed the implementation of multiple interfaces between third party applications into SAP using XML/.CSV and the creation of reports for the business units.
  • Reviewed the requirements of migrating to an iVOS claims administration environment and implemented the analysis, design, testing and sign-off of financial reports utilizing SQL and Reporter.
  • Managed the analysis, design and migration of Cambridge interfaces to SAP including the development of financial reports utilizing Cambridge Reporter and SQL.
  • Forensic review of the project requirements functional/business developing the design and analysis, scope and testing scripts, while leading project with multiple business units and third party domestic/international vendors such as SAP, iVOS, Fiserv, Rackley, SilverPlume and Cambridge.
  • Developed technical training, functional testing and system documentation of financial reporting within Daimler Chrysler's automotive and financial services.
  • Implemented testing strategy, end-user testing scripts, issues tracking, training and managing communication between business units and third party vendors.
  • Decomposed and created spec documentation for interfaces and reporting processes that utilize
  • multiple internal databases and third party interfaces.
  • Performed maintenance, generated queries and created reports within an AS400 and Focus reporting environment.

Confidential

Business Analyst

  • Business Analyst on various billing projects through a merger process of an energy company.
  • Forensic review of the requirements functional/business of the unapplied activity within the energy billing system ABP and implemented a project plan to correct unapplied activity.
  • Process reengineering, technical training, organization change management, functional testing and system documentation of a billing database for energy accounts.
  • Defined and led projects through the utilization of Gemini 2.0.2, MS Access, Toad, Aqua DataStudio 4.7, Ultra Edit-32, Oracle 9i, SQL Plus, New Energy Retail Office, Excelergy ABP 3000 versions 4.4 and 6.5 and Microsoft Outlook to define and lead projects.
  • Implemented testing strategy, end-user testing scripts, issues tracking and the creation of reporting templates for a corporate-wide revenue management application.
  • Forensic analysis of previously closed projects requiring gathering of requirements, definition of specifications and implementation of a project plan with internal/external customers and vendors.
  • Decomposed and documented the templates for multiple third party interfaces.

Confidential

Project Manager/Business Analyst

  • Reviewed and defined the automation of the accounting system focusing on General Ledger Bisys , Loan Origination Mortrac , Servicing Glenn and reporting.
  • Created project plans and scoped work efforts. Guided the team through work plan and delivered work on time and of high quality.
  • Developed process reengineering, technical training, organization change management, functional testing and system documentation of multiple interfaces between internal systems and third party vendors.
  • Utilized Caliber, TestDirector, Visio, Remedy, Lotus Notes and Microsoft Project to define and lead projects.
  • Selected as a member of a fifteen day iteration project reviewing loan fee logic and implementing iteration projects.
  • Initiated the analysis and reporting of data utilizing MS SQL, Toad, Oracle, Microsoft Office and Crystal Reporting.
  • Utilized various reporting tools MS Visio, MS Office to document workflows.
  • Acted as a liaison between the business units and programming departments critically evaluating the information gathered, reconciling conflict and establish solutions ideas from the requirements.
  • Provided analysis, administration and technical support in the development of system applications and enhancements to financial systems of all types Loantrac, Mortrac, GCC, QRM and the Bisys .
  • Decomposed high-level business and user requirements into functional requirements and communicated in an appropriate level of detail suitable for the team members and stakeholders.
  • Utilized interpersonal skills to help negotiate priorities and to resolve conflicts among project stakeholders such as business units and programmers .
  • Implemented testing strategy, end-user testing scripts and the creation of reporting templates utilizing Test Director and Caliber.
  • Implemented the review, definition and created a depository of system interfaces between multiple internal departments and third party vendors.
  • Utilized facilitation skills to lead meetings and communication skills to communicate information effectively to customers, marketing, managers and technical staff.

Confidential

Project Manager/Systems Application Analyst/Financial Systems DB Admin

While engaged as Project Manager/Systems Application Analyst:

  • Initiated and implemented the quality service level indicators program including training for the Technology and Operations department.
  • The successfully management of several diverse projects in the Finance Industry such as the migration of data, system review/replacement, application of upgrades, system training and creation of interfaces, while working at an organization level with third party vendors.
  • Reviewed compliance within the Sarbanes-Oxley Act and implemented disaster recovery objectives.
  • Member of Project Management Institute managing the successful execution/delivery of projects.
  • Provided interdepartmental communication, contact, technical support and problem resolution regionally.
  • Performed risks and issues management, scope control and quality of final project deliverables.
  • Provided analysis, administration and technical support in the development of system applications and enhancements to financial systems for Commercial and Consumer Loan Operations MortgageWare, Laser Pro Lending, Harland Decision Pro, Bank to Business and SwiftSend, MERS .
  • Defined requirements and gathered necessary information for complex internal/external projects with both internal and external vendors and users.
  • Communicated procedural changes and provided training for staff resulting from system changes and enhancements.
  • Conducted client feedback surveys and analyzed client satisfaction results.
  • Conducted project post-mortem and feedback to identify best practices and methods development.
  • While engaged as Financial Systems Database Administrator:
  • Performed database administration for a SmartStream General Ledger 6.5.01 application on a Sun 4000 and Ultra 5 Server utilizing Sun Solaris 2.7, Sybase 12, WISQL, SQL Advantage, Sybase Central, DBArtisan 4.0.02, FTP and Telnet 4.0.
  • Reviewed financial systems, recommending and managing the migration, training and required interfaces.
  • Served as Administration of a CheckFree Recon-Plus 6.0.04 account reconciliation and a FRx 6.0.81 application on Dell 6400 Power Edge multi-processor servers utilizing Microsoft SQL 7.0/2000, Query Analyzer, Enterprise Manager and Windows NT/2000 Server providing security, maintenance, integrity backup and recovery performance optimization, tuning and database sizing and resource allocation.
  • Responsible for administration of Data Warehousing systems Information Desktop, BIC and creating reports for end users Report Edge, Business Object, Crystal Reports .
  • Performed UNIX operating system administration: system software and utilities maintenance, platform backup and recovery, development of special purpose application scripts, server communications and networking, performance optimization and tuning, volume sizing and resource allocation.
  • Performed application technical support, SmartStream product and security and support, application triage and troubleshooting, interfacing and GEAC software support and problem resolution.
  • The design, creation and maintenance of databases, utilizing Excel2000, Access2000, ODBC, AutoFTP 2.5, SQL Microsoft/Sybase , Visual Basic 6.0 and PCAnywhere 10.5.
  • Managed and created reports utilizing Seagate Crystal Reports 8.0.01, FRx 6.0.81, Cognos Impromptu 6.0 and Management Reporter.
  • Maintained working and teaching knowledge of LAN topology network operating systems. Network administration/security and client workstations hardware and software .

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