Project Manager Resume Pittsburgh, PA - Hire IT People

SKILLS:

Project planning and management.

Team building and leadership.

Strong organizational skills

Training and education.

Change implementation and management.

QA/QC

Cross functional team management

Process improvement

Account management

EXPERIENCE:

Project Manager

Confidential, Pittsburgh, PA

Responsibilities:

Project manage the coordination and completion of projects on time and within budget and scope.
Setting and meeting deadlines, assign responsibilities.
Monitor and summarize project progress.
Manage grant and sponsorship funding.

Project Manager

Confidential, Pittsburgh, PA

Responsibilities:

Project manager in Engineering for the Keystone Region, responsible for meeting our node split production metrics.
Team management to drive results in capacity management.
Construct, organize and maintain project trackers.
Read and interpret blueprints and engineering documents.
Vendor management.

Supervisor - technical customer service and repair

Confidential, Pittsburgh, PA

Responsibilities:

Lead a team of customer service agents in the FIOS technical support call center.
Weekly review and coaching of KPIs with each team member.
PUC and FCC compliant
Sarbanes-Oxley complaint with observations/audits
Customer experience using Net Promotor Scores
Department lead for culture/diversity