SUMMARY:

• I am experienced Scrum Master with over 3 years’ experience in driving the implementation and adoption of Agile methodology in various organizations, with experience in,
• Leading a variety of projects involving large cross - functional teams, across multiple disciplines and lines of business.
• Extensive experience in coaching and applying Agile mindset in iterative Agile projects.
• Experience managing projects with technical development, regulatory, privacy and third-party vendors.

TECHNICAL SKILLS:

Microsoft Office Productivity Tools: Excel, PowerPoint, Word, SharePoint, O365, MS Teams, Billing Soft (Medisoft billing software, XIFIN billing system, EMDEON, GMEDI and LANCELOT)

EHR software systems: (EPIC), JIRA Medical Terminology, Fundamentals of Coding, HIPAA, and Introduction to Medical Billing, Medical Terminology, Medical Billing, Insurance Claims and Processing, Medical Administrative Procedures, Medical Ethics and Law, Pharmacology, Pathophysiology, and ICD-9-CM Coding CPT-4 coding (surgical and non-surgical)

CAREER EXPERIENCE:

Scrum Master

Confidential, Columbia, MD

Responsibilities:

• Worked with product owner and Scrum team to define product requirements and set goals.
• Worked closely with Product Owner to continuously refine product backlog to meet business expectation and project vision.
• Worked with product owner, development team and quality assurance team to ensure user stories and acceptance criteria are clearly defined, understood, and implemented successfully.
• Worked with Scrum team to develop test plans and test cases and ensuring they are executed.
• Organized and facilitated Scrum meetings (Sprint Planning, Daily Stand-up, Backlog Refinement/Grooming, Sprint Review/Demo, Sprint Retrospective, Scrum of Scrums)
• Tracked team’s velocity regularly to provide status update to product stake holders and help team to fine-tune development process to attain consistent velocity.
• Helped team to keep check on technical debt without impacting overall sprint progress thereby bringing transparency in daily/weekly progress.
• Kept the Scrum Team focused and shielding them from outside influences and distractions.
• Identified problems, impediments, dependencies, and other team dysfunctions and facilitate quick resolution.
• Managed Sprint Backlog, Product backlog using JIRA and Kanban.
• Monitored and Reporting team progress and performance and Sprints status via burn-down/burn-up charts using JIRA.
• Managed ‘Work in Progress Limits’, making sure the team is not working on too many Stories/tasks at once, and helps them get into a flow of starting and completing work in a predictable manner.
• Kept the team focused and removing impediments that could hinder realization of sprint goals.
• Organized and facilitated Problem Solving sessions and interdependencies meetings.
• Identified and mitigated team risks and impediments to sprint goals (blocking issues, critical defects, and conflicts) on daily basis

Scrum Master

Confidential, Columbia, MD

Responsibilities:

• Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.
• Works with Scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organizational project or product teams.
• Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.
• Acts as a leader who coaches and supports Agile teams assigned to mainly Business as Usual (BAU) work and to a lesser degree, important department initiatives and applicable portions of corporate projects and initiatives.
• Maintains quality customer services by following customer service practices, responding.

Data Analyst

Confidential, Baltimore, MD

Responsibilities:

• Analyzes program data using statistical and relational database software.
• Aligning with customer operations to ensure ongoing and effective in corporation of internal and external data and benchmarks into prospective partner analysis.
• Presenting analytical models and key findings both to internal and external stakeholders.

Reimbursement Specialist

Confidential, Columbia, MD

Responsibilities:

• Supporting Harrisburg PA branch offices with accounting functions, such as invoicing corporate clients for services rendered.
• Reviewing unpaid accounts to determine status and taking appropriate action to ensure payment.
• Contacting corporate clients regarding reimbursement for unpaid accounts over thirty (30) days or more, by researching and following up on denials and requests for additional information.

Business Analyst

Confidential, Columbia, MD

Responsibilities:

• Create and implement both reports and analysis that help maximize the effectiveness of health management initiatives and strategies.
• Study and appraise data management and financial operations within medical institutes to enhance profit and efficiency.
• Collaborate with project leadership, and implementation and quality team to ensure the requirements are well understood.
• Provide clarification of open issues and questions to drive full understanding among all participants.
• Write and maintain user stories and acceptance criteria based on identified requirements.