PERSONAL PROFILE:

• Over 25 years of experience leading large, complex warehousing and logistics implementation and software development projects working with Software, Operational and C - Level teams.
• Extensive project history implementing 30+ projects as Senior Functional, Project Manager or Integration Designer.
• Expertise in Warehouse Management (WMS), Transportation Management (TMS), Labour Management (LMS), EDI, systems integration, training, configuration, implementation and rollout: Manhattan WMOS, SCALE, WMi; LogisticsPro (PkMS), MARC ES, WarehouseAdvantage (Delfour), High Jump, Vocollect, Integration to Mech—Conveyor (CCS), Pick/Put-To-Lite, A-Frame.

EXPERIENCE:

Confidential

PM and Functional Lead

Responsibilities:

• Requirements, Design, Testing and Implementation of Hosted, Multi-Client SAAS Transportation planning application (TP&E)
• Integration design and testing with Manhattan SCALE WMS
• Customer, Carrier and Leadership Engagement/Change Management planning and execution.
• 8 month Manhattan Scale Project go-live support; review of operational challenges and impediments.
• Identify Gaps, Operational Pain Points with tangible action items to mitigate impact, or, pursue Change Requests.
• On-The-Fly training, process re-alignment, physical restructuring to align with work-flow processes, staff retraining and education.
• Partner with shift Operations Manager and Leads to augment shift leadership running the floor daily operations; cover for vacant roles or absent supervisors.

Confidential

Functional Subject Matter Expert and Project Delivery Lead

Responsibilities:

• Provide Project Leadership and re-direction for in-progress implementation with mandate to re-align priority, manage scope-creep, develop and implement delivery strategy to meet timeline and budget.
• WMS / SCALE Subject Matter Expert and Functional collaborating with customer configurator and Manhattan Services Team.
• Author and Lead Test Plan creation in consultation with Confidential Procurement, Sales Order and Finance business units.
• Lead Test Program; Primary Testing Lead for WMS systems and interfacing.
• Advisor to Steering Committee on WMS, functionality and testing readiness.
• Recommend strategies to mitigate project time delays; re-align go-live customers by phase to meet targets and critical success factors.
• Team Lead for customer implementation team with oversight and ownership of:
• Creation and Review of SOPs.
• Creation of Training Materials, on-floor aids and training plan / charting progress.
• Re-Align delivery to revised target dates and 3-phased implementation plan.
• Owner and execution of Cut-Over plan, data migration, inventory upload and validation.
• Management of Issues, Change Requests, Prioritization of daily tasks.

Confidential

Functional Subject Matter Expert

Responsibilities:

• Gap identification, resolution, testing and implementation.
• On-Site Go Live support of new 3PL partner to Confidential Legacy ERP systems.
• Lead, test and implement e-commerce WMS module with 3 Party logistics provider.
• Integration Lead and WMS Subject Matter Expert - SAP, Supply Transformation Project.
• Requirement assessment with 3 separate 3PL Logistics Operators (and WMS/Parcel Systems).
• Owner/Author of cross system SAP to WMS interfaces - 9 modules.
• Lead Integrated SAP, middleware, WMS, Operations Test Plans.
• 3 year 3 phase roll-out of functionality.
• Advisor to Steering Committee on WMS capability, strategic roll-out.
• Own Cut-Over 3PL WMS implementation plans and lead execution.
• Testing Lead and weekly reporting on status; on-the-fly mitigation of testing delays and re-engineering plan to maintain progress forward.

Confidential

Responsibilities:

• Recommendations, Suggestions on go-forward process.
• Review of Iqaluit store back-room operations to assess impediments to trackable inventory or need for Iqaluit mini-warehouse .
• Business Team PM/Functional - bolster the Transportation and Warehouse Teams on business-side project process.
• Work with DC and Transport resources on knowledge-transfer (to learn newly delivered TMS product).
• Coach team on User Acceptance Testing requirements and test cases.
• Set the Roll-out schedule (cadence and sequence of sites) and resource plan to staff each implementation.
• Partner Engagement strategy for Carrier Hub partners: initial Leadership Engagement as kick-off followed by regular operations calls on readiness, pre-training on the path to go-live.
• Act as SME to IS and external Software Partner.
• Augment business resources to assist on testing, issue tracking, dialog with Carrier partners; grow those skill sets across staff resources.
• Advisor to Steering Committee; and, IT Project Manager.
• Project Manager
• Transportation / Customer Billing.
• Lead design, build and delivery of 3-way match oriented billing.

Confidential

Project Manager

Responsibilities:

• Keeper of Project Plan, Scope and Project Budget.
• Coordinate activity of internal 3PL functional leads
• Manage JDE Voice Vendor partner on Development, Configuration and Testing for timeline and budget.
• Issue tracking and RAID Log.
• Stakeholder liaison; weekly stakeholder update meetings.
• Perform Functional Analyst role to bolster internal customer junior resources.
• Mentor internal junior PM future resource; implement governance and reporting concepts to Metro Project process.
• Implementation and Go-Live support.

Confidential

Subject Matter Expert, Operations Team Consultant

Responsibilities:

• Business Team (3PL Operator) WMS SME and Analyst advising on Continuous Improvement (needs); prioritize competing requests;
• Senior Functional to Shoppers IT Organization for Requirements Gathering; Testing Strategy; Best Practices; Standard Operating Procedures.
• Collaborate with Shoppers IT and Manhattan partner Functional/Technical teams on Design Review; Delivery Strategy/Schedules; break-fix resolution; testing.
• Schedule, lead and perform UAT Test program for IT Code Migration program.
• Perform testing for SSI Schaefer A-Frame and rapid pick (carousel, PTL) integration testing with WMOS.
• Project Manager for Moncton DC Operational Readiness and Go-Live: own Operations physical plant tasks; change management for team members; training, SOPs and implementation/support.
• Lead roll-out of “green-field”, dedicated put-to-store (reverse pick) facility for seasonal buy distribution.

Confidential

APS WMS Functional Lead

Responsibilities:

• WMOS Roll-Out Program: DC Ops Owner, Senior Functional for 16 DC Legacy to Manhattan WMOS conversion roll-out; 16 8-week, DC implementations.
• Pre-Implementation configuration review; UAT; DC operational readiness, cutover and go-live support.
• PM / Senior Functional for hybrid General Merchandise project: 8 month re-design project of automated (conveyor) Legacy WMS.
• Customer Lead through Technical Requirements, Development, Testing and Implementation for WMS and LM;
• Design, Test and Deploy custom Vocollect picking software in tandem with Vendor Technical and Functional staff;
• Design, integration and testing of WMS to CCS (conveyor) applications partnering with external Siemens-vendor technical staff.
• Hybrid Apparel project: 9 month “green-field” startup of Apparel / General Merchandise DC including Legacy software modification, integration to Third Party apparel software management system, testing, UAT and go-live support.
• Interface Recovery Projects: design process and lead execution of recovery /recreate for major data loss after 3 separate middleware failures.
• Scope: multiple DCs/instances of WMOS with data loss totaling +200,000 cases
• Outcome: able to reconcile to zero $ variance, avoiding impact to financial book-inventory.
• Lead team of WMS Functional Support associates (1st to 3rd level) in 24 x 7 support organization.
• Define/document accepted WMS repair methodologies.
• Daily repair of production issues in a 60 to 120 Support Request per week environment using: business process, data repair, or, configuration / code change.
• Collaborate with Business, partner IT teams on functionality needs, prioritizing future changes (release mgmt.), defect management.
• Pro-actively detect (manually or via implementation of alerting) and repair problem data conditions avoiding a floor-user error/failure (avoiding a support call).
• Escalation point for Vendor assistance, and/or, action required by partner cross-discipline IT groups.
• Unexpected, Major Incidents (key production failures): primary WMS SME on cross-discipline, swat-team troubleshooting calls for “major” areas of failure affecting WMS; lead WMS Functionality failure “next steps”
• Waving Assessment project: 3 month investigation into Waving-related functionality vs. Business historical practice; implemented SOP based solutions to improve floor productivity
• Performance (RF delay, Vocollect delay, Waving): WMS SME for cross-discipline, “war-room” style investigations into intermittent performance issues.
• Customer Vendor Management, Support: Manhattan vendor Point-of-Contact for WMOS defects, tickets, gap/fix case investigations.
• Meet weekly with Manhattan Vendor (CSO Senior Functional Consultant, Account Mgr) to coordinate investigation, resolution of Production Issues.
• Business Team Point-of-Contact: first point of contact for DC Management and Operations Teams on complex, re-occurring issues; expectation-setting including mitigating “work-arounds” until break-fix code changes requests for “change”.
• Escalation point to Management when required/requested.
• Training and Staff Development: provide WMOS specific hands-on user training for APS staff, and/or DC end-users on Functionality, and, WMOS Configuration parameters (eg. Tasking configuration, Master Data (item, location, input / output interfacing tables, PIX messaging)
• Inspect configuration SQL scripting for WMS configuration / setup changes.
• Test and Deploy configuration changes, provide post-implementation assessment and support.

Confidential

Senior Designer

Responsibilities:

• Integrate Manhattan WMOS to CBP Host systems—Order Management (OMS), Transportation (TMS),
• Result: convert and upgrade network of existing plants to WMOS to achieve real-time, RF directed put-away, picking and inventory management.
• Customer - Facing SME:
• Focus integration strategies and guide CBP-IT, Manhattan and Plant Operations to adopt recommended Best Practice Integration strategies,
• Guide, influence WMS configuration decisions or business processes improvements to streamline roles,
• Enhance pick/and put-away travel efficiency or the distribution of work in order to realize productivity improvements generating ROI.
• Create detailed Technical Specifications, System Architectures (diagrams/process specs) and Testing Strategy in order to hand-off development to programming teams.
• System integration testing design and execution ensuring accurate and efficient data-exchange across all systems.
• Provide on-site User Acceptance Testing, Associate Training, and, Go-Live Implementation Support.
• Provide 2nd, 3rd Level IT Support on 24 x 7 on-call basis post-go-live.
• Regular repair and resubmit of Manhattan EIS XML payload for defective data elements.
• Lead user-based work-around, or, WMOS-based process repair of floor user-issues.

Confidential

Staff Business Analyst

Responsibilities:

• current state operational assessment; Business Process improvement; Site relabeling, Zone and Role-based WMs configuration combined with RF implementation to achieve enhanced operator productivity and ROI; operator re-training; legacy system data conversions; integration testing and Mock Go Live; on-site implementation and post-go live support and monitoring of KPI plant and operator productivity targets. .
• New system development, testing, project management of Oracle-based SOA inventory, order and reporting Customer Supply Chain Visibility portal (eTrak). Roll-out of Technical Implementation for eTrak at live WMS sites.
• Experience (cont’d)
• Requirements and data conversion for Salesforce.com North America-pilot implementation—providing centralized sales force, lead and prospect management to improve Close percentage and sales force productivity.

Confidential

Business Analyst

Responsibilities:

• Lead analyst for High Jump implementation responsible for functional software customizations, 4-walls operational business process definition to achieve efficiency gains, ROI, test plan execution, training and go-live.
• Technical interface workshops leading to detailed Technical Specifications and Functional Lead to for SAP and High Jump development groups.
• Cross-Dock / Flow-Through Project: full-cycle implementation of Cross-Dock and Flow-Through enhancements; IT Liaison to Senior Retail Group Management on systems and business process improvements.
• Process Re-Engineering, Improvements: WMS lead for joint, multi-discipline improvement projects including Scope Review, Requirements Gathering, and, authoring Functional Business Requirements for WMS LogisticsPro, BizTalk (integration middleware), or, SAP R-3.
• Provide 24 x 7, Level 3 (SME) support to floor users of LogisticsPro or High Jump (WMS); resolve interface failures / “lost data” between WMS and SAP; mechanization software support for floor users of CCS (conveyor), or, Put-To-Light automated picking software / integration.
• Monitoring and trouble-shooting of Supply Chain systems and interfacing touch-points.