SUMMARY

• 8+ years of diversified experience in Project Management
• 3.5 years of experience in Product Owner.
• Total 20+ years of diversified experience in IT with reputation for on - time and top-quality delivery.
• Project Management Processes & PMO
• Experience driving application lifecycle through the entire SDLC using waterfall as well as agile methodologies.
• Strong analytical, problem solving and troubleshooting skills to drive the effort till the complete closure.
• Self-motivated, disciplined, and keen to learn new technologies and business domains.
• Proficient in working across customer teams, virtual teams as well offshore teams for prompt delivery of projects.
• A good team player with leadership qualities, management skills, and excellent communication & interpersonal skills.

PROFESSIONAL EXPERIENCE

Product Owner

Confidential

Responsibilities:

• Established the communications plan through Meetings, Reports.
• Involved in SLAs & KPIs for measuring success of the project Confidential the completion of established milestones
• Maintained SLAs for escaping defects including Deck preparation for Customer.
• Establish Milestones to track testing deliverables, maintain the schedule to accommodate the Change Requests
• Established ATRR (Acceptance Testing Readiness Review) for all Code drops before testing starts
• Used the “Risks & Issues” process to raise alerts as required, For tasks in jeopardy, work with testing teams on mitigations, communicate the progress
• Maintained the “Risks and Issues” log and use the pre - established communication channels to alert the management and customer POCs.
• Established Daily meetings with Testing teams to monitor the progress of deliverables to Milestones, Drive the tasks to completion
• Published the reports according to the pre-established Criteria and Communications plan - reports including Daily Execution, Weekly and Monthly status reports
• Standardized progress reports across all testing channels to provide clear and concise status
• Tracked the action items received from various meetings and follow-up with assigned resources to ensure on-time completion
• Supported Defect Management - to provide Defect Management for timely closure of the defects and reduce churn, Publish defect reports
• Established Defects Burn down Plans and Track and publish progress against this plan, Work with the customer on the Defect Deferral process
• Trained and been mentor for all new team members (6) on PMO role
• Confidential the end of Test Execution cycle, submitted evidence of testing completion to customer POCs to comply with their SOX rules
• Lessons Learned - Confidential the end of each phase, collected Lessons Learned from all teams, Conduct LL Review to discuss the improvements, Follow-up with assigned resources to ensure on-time completion of actions derived from LL.
• End-of-Release - Prepared and presented End-of-release Achievements deck to customer executives/Release management
• Extract Version End data and provide it to QE teams for further analysis
• Governance and Process Improvements - Developed new processes and improve existing processes for effectiveness and efficiencies of the Testing operation, Implement uniform processes across the multiple programs for reducing cost, increase profitability and improve/maintain quality
• Executed numerous Ad-hoc Initiatives

Defect Manager

Confidential

Responsibilities:

• Provided Defect Management for timely closure of the defects and reduce churn.
• Ensured the defect management process is followed and defects are fixed in a timely manner.
• Escalated defect issues, as appropriate, Ensured appropriate defect status Reports on daily basis.
• Coordinated a daily defect status call to discuss outstanding critical - blocking defects
• Notified team of highest priority scenarios
• Monitored Defects SLAs to ensure defects do not linger in a given status too long.
• Monitored timely status updates are getting updated in Quality Center
• Worked with the Testing Team, Development team, other teams “(Infra, config etc.) closely to target to resolve the defects
• Followed Warm hand offs.
• Took care of various adhoc requests related Defect management
• Worked with customer (and business) on deferral of the defects
• Drove the Root-Cause-Analysis and Quality Improvements Initiative process
• Established the defect reports (Daily Defect report, Defect Burn down, Defects to Failed Test Cases mapping, Aging report)

Confidential

Sr. QA Analyst, QA Test Lead

Responsibilities:

• Involved in Integration Testing, System Testing - extensively involved in Test planning and Test Execution - Part of different kinds of Testing sub areas like - Integration, Connectivity, Collaborative, New Functionality Testing, Usability Testing
• Involved in working sessions for defects, leading whole day working sessions with Various Confidential applications teams example - Infra, Development etc.
• Covered the activities of Confidential lead in their absence
• Led Integration Team for one release.
• Played role of mentors for new team members and conducted training session for them
• Involved in following various areas - Production Support, Main Release - Planning and Execution, Special projects as Business Manager related activities like status-ing, reporting, Analysis
• Daily activities included project progress “Readout “to Ex. Director and also preparation for the same
• Also creating various daily weekly reports and analysis for critical issues for higher management and part of many meetings where higher management was involved. And to achieve this deeply get involved in testing activities as observer.

Environment: AMDOC’s AMSS (AMDOCS Self Service), AMDOCS’s OMS (AMDOCS Self Service Order Management), AMDOC’s Clarify CRM, AMDOCS’s Ensemble and Enabler, Quality Center, Oracle, Toad

Confidential

Responsibilities:

• Involved in extensively in Test planning and Test Execution of RTMS, ACRM- Customer, Finance, Sales modules
• Extensively used SQL to perform data integrity testing.

Environment: AMDOC’s A-CRM for Yellow Pages, Quality Center (Test Director), Oracle, Toad

Confidential

Responsibilities:

• Done test data preparation and uploading on clarify database rigorously every day for 2 months and done lot of validation in backend as well as front end. Involved in E2E, Configuration testing
• Involved in test planning of enhancements in existing interface - Quick Pay - for some additional major functionalities. QuickPay is an easy payment alternative for all Cingular customers that describes the payment options for customers contacting us by phone. It eliminates the need for a customer to go to a Cingular retail store to make payments.
• The new enhancements were Addition of Customer code - a unique code for all Credit card transactions, Privacy masking changes to QuickPay Transactions in a way sensitive customer data is stored and presented to users so that Clarify is Compliant in the general areas of cardholder data management and a Privacy Masking initiative, Brand New Manage QuickPay functionality which based on the security level the CSRs can perform
• Involved extensively in planning and execution of new enhancement - Configurable presentation of case levels and is based on workgroup, tier, and region
• Worked on Regression testing of Interface CTS -Cingular Ticketing system
• Used CARE and TELEGENCE, Cingular’s billing systems as part of testing.
• Used Clear Quest is the defect management tool, monitored defects progress and verified their fix.
• Actively Interfaced with Development, Configuration, Operations and Business teams to resolve issue.
• Extensively used SQL to perform data integrity testing.

Environment: Clarify 11.5/12.0, Test Director 7.6, Oracle, Toad, Clear Quest

Confidential

Responsibilities:

• Involved in the project E2E testing team since start of the project in all 3 testing areas - Planning, Designing and Execution.
• Extensively involved in E2E testing of (understanding, co-coordinating, Planning, Executing) following various Cingular applications
• Main focus was - Number Agent - new Cingular application turned out to be the most critical point in the success of NBI because it controlled all activities associated with assigning a MSISDN to a new subscriber. Worked closely with both the Cingular Number Agent Team and the Cingular TLG and CARE Number Management Teams to ensure the success of this application.
• Deeply involved in testing of Porting (WLNP) and overall Numbering functionality
• Responsible for testing of the mediation device and the provisioning devices. Coordinated between the medication vendor and TLG OGS Testing and Support Teams to successfully test both voice and data usage
• Overall supported the Manager and the Team by learning things on my own so that I could assist the team with shakeout, Detail Functional, Regression, Deployment, Internal release activities.
• Responsible for my defects and tasks, tracked them down to completion, Used Jacktrack for some application and master Defect spread sheet for some applications.
• Actively Interfaced with Business, Development, Infra (Ops), Configuration, Table teams of NBI’s as well as all other application’s and stayed on top of the parties needed to complete all my issues activities till it all got resolved.
• Extensively used SQL to perform data integrity testing.

Environment: Test Director 8.0, Oracle, Toad, Jack-Track, Unix