IT Business Applications Manager / SAP Project Manager Resume

SUMMARY

Results - oriented professional experienced in delivery-side program management, innovation, governance and PMO management.
Spearheaded multi-million dollar projects and programs, including ERP implementations (SAP), transitions from mainframe (AS400 / iSeries) and major regulatory and compliance initiatives (Single Euro Payments Area, Anti-Money Laundering).
Excellent communicator with proven leadership and negotiation skills. Specialize in cross-departmental collaboration and team building, creating an atmosphere of trust and information sharing.
Setting up departments and major programs (innovation, software, non-profits and others).
Building 30+ member teams in multiple locations. Talent acquisition and coaching.

PROFESSIONAL EXPERIENCE

Confidential

IT Business Applications Manager / SAP Project Manager

Responsibilities:

Managed change caused by major technology transitions (customer integrations, ERP upgrades, iSeries upgrades) that resulted in changes to plant operations.
Documented before and after process flows and assisted in training teams at the plants
Recruited talent and fostered teamwork, which resulted in improved team morale and faster delivery
Significantly improved communication with internal and external clients by involving other departments in projects, designing and rolling out training and creating new communication channels (e.g. tech newsletters).
Directly contributed to significant savings (50k) by consolidating vendors and controlling user licenses.
Collected requirements, wrote and distributed several RFPs (Requests for Proposals).
Tracked and resolved several significant roadblocks and issues impacting IT Operations.

Confidential

Innovation Program Manager

Responsibilities:

Kicked off, supported, coached, moved through stages, tracked and closed 10 cross-functional iterative / agile innovation projects (new products and services) within Savings and Planning, Work / Jobs Issue Areas and under several Business Units.
Recruited and trained project leads. Resulted in several new concepts reaching the stage of experiment / market validation.
Established the community of practice for 170 Innovation Champions (the Champions Network) by collecting feedback, assessing the needs, recruiting talent and providing coaching. The Champions Network became a source of top Confidential talent to join and lead cross-functional projects.
Re-designed, tested and scaled up headquarters innovation program for 50 State Offices including 400 staff members and volunteers located across many States.
Resulted in increase in new ideas and concepts coming from the States and in increased level of engagement from State Office employees.

Confidential, Washington, DC

Sr. Strategy and Innovation Consultant

Responsibilities:

Planned and rolled out innovation training to 1200 people across the organization.
Established and executed processes and procedures for Confidential ’s Innovation Lab (the Hatchery).
Managed Confidential strategy and innovation consulting vendors and budgets.

Confidential, Jersey City, NJ

Vice President, Program Manager

Responsibilities:

Promoted collaboration, leadership and teamwork and built a uniform team out of multiple sub-groups. Resulted in top-performing team in the organization with very low attrition rates and high interest among other group members to join my team.
Implemented best project management practices within AML program (estimations, project planning, resource planning and allocation, change control, traceability matrix, risk management etc.). Several templates and practices were then rolled out to other teams affecting the total of 50 people.
Significantly improved relationships with internal clients. AML program team structure and communication model were used as a model for building other programs in the organization.
Established monthly actual vs. budget tracking at project level to improve accuracy and decrease cost variances. The model was then implemented across the entire organization affecting 100 projects.