Program Consultant Resume Profile

  • Extensive experience in Enterprise IT Services through PM delivery of aaS/Clouds PDI services in converged DO, IT, and data center ecosystems
  • Parlay 25 years of broad IT experience 9 years of hands-on IT Ops roles in networked systems into effective strategies to plan and execute portfolios of programs and projects
  • Demonstrated ability to drive and deliver large, highly complex interdependent projects
  • Champion PMBOK, PMLC and SDLC disciplines, processes, and tools to optimize transformation of requirements into material deliverables in environments comprising hosted and managed clouds, COTS, datacenters, internetworking, O M, and service desks
  • Collaboratively manage cross-functional teams in PMO and solo roles. Nurture stakeholder relations by apt communications and nimble negotiations with levels of decision making to align diverse interests with project objectives and strategies

IT - Business Acumen and Scope

  • Planned, designed, and executed IT Enterprise Transformation projects within diverse business and technology environments with budgets of 1M - 10M
  • Emerging Technologies: Service Delivery of aaS/Clouds, IoE, IoT solutions as 1/of Cisco Inc
  • Hosted/Managed Clouds: CEM, EOS, DCFM, DCFIM, DCRM, IoE, IoT, NIMBUS Cisco Inc
  • Data Center/Hosting: Migration of Cloud Infrastructures in Multiple Data Centers Carpathia Inc
  • Cloud I/P/SaaS Integration: MS BPOS Office365 as Enterprise Messaging System USDA
  • Apps/Infra Migrations: Strategic Planning and Execution DHS/USCIS, Fannie Mae, Visa Inc
  • IPv4/IPv6 Transition: Roadmap to Strategic Implementation Dept. of Veterans Affairs, USDA
  • Post-Merger Integration: Optimize Organizations, Platforms, Processes Verizon, Visa Inc
  • COTS and BSS/OSS: Development and Deployment CSC, USDA, Verizon GNI, Visa Inc
  • Data/Call Center: Build, Operation, Migration USAssist, Visa, Fannie Mae, DHS, Carpathia
  • Telecom Services: Data Traffic EMS/NMS, VoIP, CUCM - Verizon GNI, Dimension Data
  • Card Payment Systems: COOP, Deployment, O M Support, Migrations Visa International Inc
  • Service Desk: Design/Build, Operation, Migration KPMG, Visa, USDA, American Red Cross

Key Strengths

  • Program/Portfolio Management: Governance and Prioritization of Enterprise IT Initiatives
  • Planning and Design: Strategy and Execution Plans for Programs and Projects
  • Collaboration: Communications and Stakeholders Relationship
  • Scope Creep: Triple Constraints and Control Processes
  • Interpersonal: Team Synergy and Performance
  • Critical Path: Risk Management
  • Documentation: PMLC Artifacts other - Business Case, DOR, Policy, RFP, SLA, SOW


Program Manager Confidential

  • Manage global deployments of aaS/IoE/IoT solutions for Clouds and Managed Services business.
  • Define program/project approach, establish cadence for deliverables, and coordinate deployment resources. Execute Service Delivery project pipeline totaling 7-10M/Q in booked revenue.
  • Establish program strategy to deliver contracted solutions to customers in AMER, APJC, EMEA.
  • Lead trail-blazing BMS/DCFIM/DCRM/EOS integration with industry leader Johnson Controls.
  • Steward emerging IoE/EOS 'Factory-of-the-Future' internal pilot with supply chain in Malaysia.
  • Deploy CEM as 'green building' solution to Cisco 196-building global footprint: diverse infra.
  • PM proof of concept CEM pilots with Comcast, IBM, KeyBank, Oracle, T-Mobile, Vodafone.
  • Coordinate development and deployment activities with off-shore teams, and partners.
  • Manage daily project activities of Service Delivery team with diverse customers in theaters.
  • Maintain real-time status pipeline portal, host MBRs, deliver Executive Summary on closeout.
  • Collaborate with Account/Sales Management to tailor 1/of offering to customer expectations.

Technologies: Hosted/Managed Clouds aaS, BMS, DCFM, DCFIM, DCRM, EOS, IoE, IoT,

OPS360, DCP, Oracle OP, Primavera P6, Rally , Smartsheets, VmWare, wikis.

Program Consultant Confidential

  • Consultant to USDA/OCIO IPv4/IPv6 Transition Director on program and project management
  • best practices. Facilitated rollout on initiatives enhancing BBN/UTN/TICs operational capabilities.
  • Advised Director on setup of IPv4/IPv6 Transition PMO, its governance policies and structure.
  • Devised, produced, and got approved OCIO IPv4/IPv6 transition Program Management Plan.
  • Enacted Program Management Plan with 29 Agencies, BBN carriers, and application vendors.
  • Developed and stewarded through final approval Project Charters, Business Cases, and SOW for:
  • USDA BBN/TICs bandwidth upgrade BaaS cloud - Alternative Bandwidth from L-3
  • IP Address Management tool customized solution from AT T/Infoblox
  • Telecom Expense Management System P/SaaS cloud solution from MetTel


  • clouds, IPv4/IPv6 transition paths: tunneling, dual-stack, IPAM, NIST USGv6 test.

Program Manager Confidential

  • Led execution of data center optimization and transformation program. Managed inter- and intra-data center 4 locations migration projects for 120 customers of clouds hosting company.
  • Set up program governance: strategy, scope, organization, communications, risk management.
  • Validated and managed customer requirements and expectations - from project kickoff onward.
  • Directed 15-25 strong IPT made of Sales, NetEng, NetOps, DCOps, O M, customer teams.
  • Orchestrated customer network hot-cuts coordinating internal resources and 3rd party vendors.

Technologies: Avamar backup, Brocade, Cisco, Juniper, Ba/I/PaaS, Citrix Xen and NetScaler, EMC storage, InstantOn, MDF, MMR, PDU, VMware, TCP/IP, VLAN, WAN.

Sr. Program Manager Confidential

  • Managed deliverables on seven Task Orders in 4M FFP Veterans Affairs IPv6 Enablement Services program. Coordinated production of 'white paper' assessments of agency paths to IPv6.
  • Directed development of Task material deliverables: Gap Analysis and Implementation Plans.
  • Mapped out agency 'mission thread' for tele-workforce and its VPN/RA IPv6 requirements.
  • Coordinated delivery team established work plan, assigned roles, balanced workload.

Technologies: L2/L3 networks, TCP/IP, MPLS clouds, DHCP, DNS, IPv4/IPv6 transition paths: dual-stack, NAT-ing, tunneling, VPN/RA, I/P/SaaS Clouds, NIST USGv6 test.

Program Manager Confidential

  • Consultant on wholesale migrations of DHS/USCIS application stacks and data between multi-
  • state data center sites. 40 applications, various platforms for Dev, Test, Stage, Prod.
  • Developed process roadmap for PMO - structure, governance, best practices, operation.
  • Firmed up Scope and WBS, sequenced work packets, drafted Work Plan and Master Schedule.
  • Devised Project Management Plan inclusive of Communications, Scope, and Risk Management.

Technologies: IBM MF, Unix/Wintel servers MPLS Cloud, I/PaaS, Hosted COTS/ GOTS, Citrix, Oracle 10g/11g, Documentum, TIBCO, OLAP, OLTP, SAN servers, VmWare.

Program Manager Confidential

  • Managed program of custom code enhancements to BSS/OSS COTS in support of CMS Medicare
  • Part C and D - database operations. Environments for Production, Staging, Testing, Development.
  • Baselined requirements for code enhancements in all environments, identified dependencies.
  • Leveraged local and off-shore resources on design, development, testing, and roll out.
  • Deployed Automize and AutoSys COTS suites to leverage ProdOps environment for Clients.

Technologies: IBM MF, Unix/Wintel servers MPLS Clouds, ITIL, P/SaaS Hosted CRM, SRM, SOA Automize, AutoSys, Oracle 10g, Facets, PEGA, Citrix, SAN servers, VmWare.

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